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Standard User Adduxi
(newbie) Fri 23-Dec-16 11:10:52
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Re: Virgin Media - worth the hassle?


[re: 23Prince] [link to this post]
 
I can recommend for BB, but then again I'm lucky to get fairly solid speeds.
However, I can recommend you do your homework and as already suggested trawl the VM Community Forums for all faults in your area. VM Customer Service will not offer this information and I doubt if they would know anyway.
Also prices seems to be on the up and up, so much so I'm considering leaving when the last of my kids leave home this summer.
I've been very fortunate to have a Dual Wan with VM / BT for a while for work, and I can't complain about BT either. It's a solid 68/18 so I feel this will be worth keeping in lieu of VM for Broadband.
Standard User 23Prince
(experienced) Fri 23-Dec-16 11:15:17
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Re: Virgin Media - worth the hassle?


[re: Adduxi] [link to this post]
 
In reply to a post by Adduxi:
I can recommend for BB, but then again I'm lucky to get fairly solid speeds.
However, I can recommend you do your homework and as already suggested trawl the VM Community Forums for all faults in your area. VM Customer Service will not offer this information and I doubt if they would know anyway.
Also prices seems to be on the up and up, so much so I'm considering leaving when the last of my kids leave home this summer.
I've been very fortunate to have a Dual Wan with VM / BT for a while for work, and I can't complain about BT either. It's a solid 68/18 so I feel this will be worth keeping in lieu of VM for Broadband.


Thanks, that should have gone to the OP though.

It appears you are lucky your internet is not down and you have to wait till the 18th Jan for a fix.

Seeing that has made my xmas, Luckily my 2 FTTC lines are doing fine smile
Standard User Eeeps
(learned) Fri 23-Dec-16 11:50:35
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Re: Virgin Media - worth the hassle?


[re: PS123] [link to this post]
 
In reply to a post by PS123:
Having had 38Mb fibre for a few years (with different ISPs), I've now had my appetite whet by Virgin Media's new broadband only bundles.

I have read many posts on forums about the issues regarding the SuperHub 3 and that a new firmware has been released recently to fix most of the main issues e.g. single threaded performance and rebooting when in modem only mode. Can anyone confirm if the new firmware has indeed fixed these issues?

I'm also worried about the numerous posts regarding drop in speeds during peak hours and would welcome any non-biased opinion from those who live in the Ilford, Essex area.

I did call Virgin Media sales team with the above questions but they had no clue whatsoever and transferred me to the technical department who advised me that they only helped fix customer connection problems but were not trained from a technical standpoint (seriously? so what should they call themselves? The technical non-technical department?)

A few minutes later, a "Customer Service Representative" from the area that I live tried to reassure me that there was no problems with Virgin and gave me the whole marketing spiel and tried his best not to answer my questions directly.

My experience with Virgin Media so far? Sales staff have no clue whatsoever, Technical department seemed clueless and the local Virgin rep sounded like a car salesperson. If, but only if I can get say 100/6 or 200/12 Mbps package that is reliable so that I don't have to call dreaded customer service then I would definitely consider switching.

Appreciate anyone out there who can give me a true and unbiased opinion with their experience of Virgin - good or bad.

Thanks.


I'll try to be objective about my VM experience but it is quite difficult.

Until about 2 months ago I was on the Vivid 150 service in the Macclesfield area. I'd been using cable BB for about 15 years and was quite happy until a year ago.

Speeds started to slow and this gradually got worse to the point that streaming began to suffer.

I then noticed the 'single thread download' problem with rates as low as 10Mb/s even during the day. BTW this is not associated with the SH3 (I had a SH2) and have not been fixed.

Best advice is to see if you can borrow a neighbours connection for an hour or so. Run speed tests from here (Thinkbroadband) during the week day and evening if you can. Don't rely on SpeedTest.net since this will mask most congestion issues.
Also do a real world test at 8-9pm, see how long an iPlayer program takes to download in HD.

In reality VM can be quite good but you always have the suspicion that your area may fall to oversubscription at any time.
The problem with VM is it's just too easy to add new customers to a local cable.
But VM don't even think about adding capacity to account for this until the service degrades to such an extent that it's almost unusable.


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Standard User ukhardy07
(knowledge is power) Fri 23-Dec-16 12:40:44
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Re: Virgin Media - worth the hassle?


[re: PS123] [link to this post]
 
I find my BT Infinity 1 to be a much better connection than my 150Mbps with virginmedia ever was...

I had 150Mbps but at peak times it dropped to such a speed that Netflix would not even play 420P quality, I had single threaded speeds of 1-2Mbps on downloads. Sky Go would not work at peak times and the on demand Sky HD+ download stuff (on the TV) would take around 1 hour before it was available to view.

I had half price for a longtime but eventually switched to TalkTalk, who accidentally placed me on ADSL. Believe me when I say my ADSL with TalkTalk worked better than 150Mbps with virginmedia, I could finally watch Netflix in HD which was not possible on virginmedia. I got my TalkTalk upgraded to 38Mbps and BT Infinity 1 installed and I never looked back.

On Sunday evenings my virginmedia was so dire often images on websites wouldn't load, if you did get onto a YouTube video you would have to refresh the page over and over for it to even play at 144P.

Interestingly virginmedia did not recognise my area as affected enough to consider it congested, instead it was categorised as "high utilisation which is service affecting" which apparently means they just give everyone who complains a discount but it's not bad enough for a fix to be investigated or ever implemented. They let me go as they admitted there was no planned improvement in the area, and even told me usually the high volume users leave in bulk so the service becomes acceptable on its own (I am sure I was one of them users).
Standard User Ignitionnet
(knowledge is power) Fri 23-Dec-16 14:20:39
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Re: Virgin Media - worth the hassle?


[re: ukhardy07] [link to this post]
 
In reply to a post by ukhardy07:
Interestingly virginmedia did not recognise my area as affected enough to consider it congested, instead it was categorised as "high utilisation which is service affecting" which apparently means they just give everyone who complains a discount but it's not bad enough for a fix to be investigated or ever implemented. They let me go as they admitted there was no planned improvement in the area, and even told me usually the high volume users leave in bulk so the service becomes acceptable on its own (I am sure I was one of them users).


If they are handing out discounts there is a fault reference against the area, meaning it's being investigated and will be upgraded.
Standard User PS123
(learned) Sat 24-Dec-16 08:13:01
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Re: Virgin Media - worth the hassle?


[re: Ignitionnet] [link to this post]
 
Thank you everyone for your responses.

The dilemma I have is that FTTC is only predicted to reach a a maximum of 46Mbps from the cabinet to my home on a 76Mbps service. This is why the 100Mb and 200Mb options were looking ideal for my needs.

I watch a lot of streaming content, so it's crucial that I am able to obtain a decent d/l speed during peak hours.

I will research a bit more on Virgin's cable speeds in my area before taking the plunge/risk.
Standard User 23Prince
(experienced) Sat 24-Dec-16 08:56:18
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Re: Virgin Media - worth the hassle?


[re: PS123] [link to this post]
 
In reply to a post by PS123:
Thank you everyone for your responses.

The dilemma I have is that FTTC is only predicted to reach a a maximum of 46Mbps from the cabinet to my home on a 76Mbps service. This is why the 100Mb and 200Mb options were looking ideal for my needs.

I watch a lot of streaming content, so it's crucial that I am able to obtain a decent d/l speed during peak hours.

I will research a bit more on Virgin's cable speeds in my area before taking the plunge/risk.


Don't forget they do a 28 day money back guarantee where if you dont stay they send you a box to send the router back free - so no real risk

in my view, 46mbps on FTTC would be so much better, especially if as some people say even ADSL kicks it's ass for stability.

It's raw speed vs stability that's the weighup here.
Standard User maniac886
(committed) Sat 24-Dec-16 12:08:32
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Re: Virgin Media - worth the hassle?


[re: 23Prince] [link to this post]
 
In reply to a post by 23Prince:
In reply to a post by PS123:
Thank you everyone for your responses.

The dilemma I have is that FTTC is only predicted to reach a a maximum of 46Mbps from the cabinet to my home on a 76Mbps service. This is why the 100Mb and 200Mb options were looking ideal for my needs.

I watch a lot of streaming content, so it's crucial that I am able to obtain a decent d/l speed during peak hours.

I will research a bit more on Virgin's cable speeds in my area before taking the plunge/risk.


Don't forget they do a 28 day money back guarantee where if you dont stay they send you a box to send the router back free - so no real risk

in my view, 46mbps on FTTC would be so much better, especially if as some people say even ADSL kicks it's ass for stability.

It's raw speed vs stability that's the weighup here.


Just an FYI Virgin's moneyback guarantee has been reduced from 28 days to 14 days. Taken from their website:

"Money back guarantee: The 14-day money back guarantee is available for new cable customers and existing cable customers taking a new service. Call us within 14 days of service activation to cancel and we'll refund the first month's charge and any installation charge. You will only be charged for transactions (calls, texts, purchases, service upgrades) occurring after activation. Statutory rights not affected.
DOCSIS: CableLabs is the owner of the DOCSIS 3 trademark".

Origin Broadband
200m to cabinet
66.4MB/s down / 18.04MB/s up

Edited by maniac886 (Sat 24-Dec-16 12:09:07)

Standard User ukhardy07
(knowledge is power) Sat 24-Dec-16 12:45:44
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Re: Virgin Media - worth the hassle?


[re: PS123] [link to this post]
 
I used to have 38Mbps and I could do the following:

1) Netflix ultra HD 4K on two TVs at once, whilst someone else was having a Skype call.
2) Use Sky on demand downstairs, have Netflix ultra HD upstairs, a Skype call and 10 phones connected at all times.
3) Download a torrent and watch Netflix at the same time.

In essence I never noticed a slowdown, the key is to split the 5Ghz and 2.4Ghz WiFi bands and use the 5Ghz wherever possible. Certainly any slowdowns are likely to be the wireless rather than the underlying broadband.

I found my 38Mbps far better than my 150Mbps with virginmedia.
That said I'm sure I was just unlucky, but I did try virginmedia twice and was stung twice.
Standard User gmangt4
(learned) Sat 24-Dec-16 14:19:20
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Re: Virgin Media - worth the hassle?


[re: ukhardy07] [link to this post]
 
I have similar experiences with VM, had them 3 times and always the same, can download at full speed but can't watch youtube at lowest quality, iplayer, etc...gaming was impossible at peak times. Anything other than general browsing or facebook, which I don't use was unuseable on my 150mb and 200mb connections at peak times.
With my 38mb VDSL connection I never came across a situation where I felt I needed more bandwidth tbh, I have 28 devices connected to my router (Asus 68u) and stream, make VIOP calls, game, nowtv boxes, skygo, etc and never got issues on any device, I used my own router on virgin too and never suffered the lag spikes that the Superhub suffers from, although my sky hub used to fall over with the amount of devices I have connected so I always use my own router.
I'm on a 20mb ADSL2 connection now for nearly a year until my fibre install on 5th of Jan and tbh its only the upload I miss, as apart from game updates I've never had any slowdowns running the same devices doing the same thing, Even my missus who hardly stresses the connection says I've not to get VM Broadband ever again lol
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