I joined virgin on the 19th of December 2015, thinking that they were gonna be better than bt who we were previously on (reason for leaving was they're cons). We had it setup all nice and easy, speed test showed full speed which was 200/12, spot on. The latency however wasn't up to my standard, not in the 100s, but jumped a lot.
Bt provided us with a full 80/20 for some time, until it dropped to 70Mbps with a realistic speed of 65Mbps. Latency on bt however was absolutely outstanding, around 10-12ms at all time to uk servers and only around 20ms to German servers.
Virgin media routing however made me have 35ms to some uk servers... turns out they were routing the traffic outside of the uk and back in... well played, good logic there.
As I continued on through the year impressed by vms speed, i had an outage for 3 days... which i was peed about, when the engineer came i asked him about 300Mbps, he said "its out now, ring up" so that's what i did, big mistake. The dreaded hub 3 was sent to me from hell, this thing is something i wouldn't wipe my [censored] with,let alone give to customers, my latency got worse, the router had a sluggish web ui so i had to get a separate router, which i did and its the nighthawk r7000, fantastic piece of kit. Still didnt help with the latency but wireless range much better.
Anyway as time went on with the 300/20 i was enjoying it. then came mid December of 2016, from there it has only gotten worse, now during the evening i am losing over 150MBps... sometimes im only getting 80Mbps during the evening, when im paying for 300/20. I've spoken to several customer service members and some of which have lied to me. theyve all told me there is nothing wrong in my area and the worst of all was one fellow who told me it was area upgrades because i threatened to leave.
the members of the forum team confirmed my suspicion, it is over utilisation, but heres the catch. Even though im losing over half of my speed every night, depsite complaining so much, i am told "its reaching 80% usage in the area, but its not hitting our threshold". Come again? so theyre telling me they will do nothing at all to help, so i have cancelled and i warn you, do not go with vm, poor latency, disgusting customer service, costly prices and peak time slow downs, thanks for reading
ps- im waiting to be connected with another isp, im not dealing with this rubbish for another year.
Edited by arronlowley (Sat 28-Jan-17 12:56:07)