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Standard User zieba
(newbie) Tue 06-Jun-17 16:39:26
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There is no HOPE

[link to this post]
Order - Broadband 100MB, date - 08.12.2015, three installation dates (all canceled 24h before the date).
Uncounted phone calls, due to lack of action I have contacted CISAS. After a while, it ruled in my favor.
Letter from Tahli Potts (Executive Complaints team) dated 10.11.2016, apology and promise to fulfill contract obligation ( installing broadband ) + compensation as CISAS requested.

So, 06.06.2017..... still, no broadband... nothing.
Any time I call Virgin Media I get passed from person to person, no one seems to be taking ownership of the case.
Where do I go from there?

Ps. To cheer me up Virgin Media keep sending me 'special offers' via post (this is just cruel)
Standard User 23Prince
(fountain of knowledge) Wed 07-Jun-17 13:10:52
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Re: There is no HOPE

[re: zieba] [link to this post]
I would e-mail [email protected] if it was me..
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