VM Residential to Business Switch BQM

I've recently moved from Residential to Business, no complains so far all has been smooth but was wondering if someone with better BQM anyalsis exprience would intepret the BQM graphs for after coparing to before and is that is good or bad compared to before:


Day before install (Residential) | Day of Install | Day after Install (Business)

Read the full page here https://www.thinkbroadband.com/faq/broadband-quality...

At a glance your connection is worse on business than it was on residential.

Ian

Looks like a classic case of switching from SH2 to SH3. It is a known issue with SH3, loads of discussion on the VM community about SH3 jitter.

In reply to a post by ian007jen:

Read the full page here https://www.thinkbroadband.com/faq/broadband-quality...

At a glance your connection is worse on business than it was on residential.

Ian

I read the FQA but still trying to get a hang of reading the graphs but I thought that it look bad compared to the residential

In reply to a post by Daemon66:

Looks like a classic case of switching from SH2 to SH3. It is a known issue with SH3, loads of discussion on the VM community about SH3 jitter.

I did have the SH2 but they have provided a Hitron CGNV4-BIZ but a SH3 which I thought was the only one effected by the PUMA6

In reply to a post by Premgenius:

I did have the SH2 but they have provided a Hitron CGNV4-BIZ but a SH3 which I thought was the only one effected by the PUMA6

The Hitron is also Puma 6 kit.

In reply to a post by Ignitionnet:

In reply to a post by Premgenius:

I did have the SH2 but they have provided a Hitron CGNV4-BIZ but a SH3 which I thought was the only one effected by the PUMA6

The Hitron is also Puma 6 kit.

I wasn't aware of that, I would have thought that they'd patch the business products much quicker then the residential SH3

lol... no chance...

But to be fair every provider across the globe using Puma 6 products are affected...

Actually Virgin seem to be doing better at combatting it than the provider I was recently using abroad.

In reply to a post by Premgenius:

In reply to a post by Ignitionnet:

In reply to a post by Premgenius:

I did have the SH2 but they have provided a Hitron CGNV4-BIZ but a SH3 which I thought was the only one effected by the PUMA6

The Hitron is also Puma 6 kit.

I wasn't aware of that, I would have thought that they'd patch the business products much quicker then the residential SH3

I think there has been a patch for the Hitron that at least partially solves the issue.

However, yours just came out the box and might have old firmware, perhaps it will update over the next few days.

In reply to a post by nemeth782:

In reply to a post by Premgenius:

In reply to a post by Ignitionnet:

... nested quotes trimmed ...

The Hitron is also Puma 6 kit.

I wasn't aware of that, I would have thought that they'd patch the business products much quicker then the residential SH3

I think there has been a patch for the Hitron that at least partially solves the issue.

However, yours just came out the box and might have old firmware, perhaps it will update over the next few days.

Firmware updates generally happen as part of the installation - so your installer should have let it go through to the latest before completing install.

I've emailed tech support see if they have a firmware update or if they'll let me switch back to the SH2 in the meantime

In reply to a post by Premgenius:

I've emailed tech support see if they have a firmware update or if they'll let me switch back to the SH2 in the meantime

You can't have the SH2 on business, it can't lock enough streams to hit the speed and doesn't support the tunnelling needed.

You'd have to go back to a lower speed residential service.