VM Business were advertising the Voom 350 service way back in April. I was on the Vivid 200 residential service at the time but VM Business assured me that if I switched to them I would stay on the 200 Mbs service for a short while but that I could expect the 350 service very soon, probably by the end of May. So I went ahead. By August this had still not materialised and nobody could give me a definite forecast, just vague suggestions that it should be up and running by October.
Not only that but the whole switchover had been a disaster. My phone number hadn't been ported, my ntlworld email addresses which I had stated were critical before I even signed up with VM Business stopped working, I hadn't received any bills from VM Business and yet both VM Business and VM Residential were claiming payment for the same three months with the threat of disconnection I didn't pay. To cap it all, I eventually got through to somebody higher up who actually knew what they were talking about and she told me that ntlworld email addresses could only be forwarded for 90 days, then they're lost. She could see previous correspondence and agreed I'd been missold the product and arranged a refund of all the money I'd paid to VM business. So it was back to VM Residential, who course thought I'd never left so my email addresses and phone number were still intact.
It took several weeks for the refund cheque to reach me and get cleared into my bank but everything seemed to working OK again by mid September. Only a week or so later, I got a call from a VM Business rep to see if I'd be interested in trying them again as he said the 350 Mbs service was definitely due in my postcode in the third week of October. You can imagine, I was very cautious by now and said the only way I would consider it was if I could keep my ntlworld email adresses and I'd been told that wasn't possible. He said he'd look into it and call me back if it was. No call back, so I considered the matter closed.
Last week, I got another call from someone else claiming to be from VM Business saying the 350 Mbs service was now live in my street and he had sorted out my ntlworld email problems and that I could have them forwarded to a VM Business email address. I said maybe but I wanted to check what the situation was with VM Residential as if the network had been upgraded, presumably the Vivid 300 service should be available too and I wanted to see how the prices compare. He outright told me only VM Business had been upgraded in my area and that I was stuck on 200Mbs. if I stayed with residential. So I asked for an email confirming the email porting and 350 speed but decided to call VM Residential retentions department anyway to see what they would say. Sure enough they said Vivid 300 was available to me now and even gave me a loyalty bonus to switch to it. I agreed and the new router is due in the post tomorrow. Once I activated it, I should be up and running. Interestingly, when I got the email from the VM Business guy it actually came from halo-connect.com, who appear to be a reseller or independent sales agency so I don't even know how they got involved.
Now, I'm sorry for the long winded post to get to this point but I just logged into My Virginmedia to see if I could get any update on the upgrade and noticed they now show my broadband service to be Vivid 350. Since I haven't received the official contract agreement yet I phoned customer service and the lady confirmed it's been authorised, it is for the Vivid 300 service and she knows of no Vivid 350 service!
So what will I be getting tomorrow?
Screenshot of my Virgin Media page:
Edited by Derek_S (Mon 23-Oct-17 16:22:10)