Add name to account

Posting here first before phoning Virgin Media CS; talking with CS seems to be a long drawn out and difficult business.

The VM account we have is in my wife's name; she took it out when she wanted Virgin tv only. We have now added broadband and phone to the package.

We now want to change the account holder to account holders i.e. add me to the account. Is there any reason that Virgin would ask that we take out a new contract or would jthey ust add my name as an account holder.

Has anyone any experience of doing this?

Edited by athegn (Fri 03-Nov-17 10:09:38)

Why do you want to do this?

We are married and want accounts in our joint names.

Secondly yesterday I wanted to make a change and my wife was out. I was not allowed to make the change until she returned home.

I thought I would try adding to our package online; I set up my wife's security so I know the password.

Having logged in and asked for offers and updates all I get is the Vigin logo running for the last 15 mintes; yestrday I gave after half an hour. Also loggin out and back in still results in revolving logo!

Not only is CS a pain so is online.