VM blocking Netflix?

Is Virgin Media blocking access to Netflix on it's ShoddyHub?

At a relative's place who have VIVID200 and the SuperHub 3.0 I tried Netflix to find out it doesn't work. Fast.com doesn't do the speed test. Realised all packets sent to Netflix.com are lost.

Ran diagnostics on the VM site, on the Hub, restarted the Hub. Issue persists.

Put Hub in Modem mode and connected an old Cisco router, and wow, Netflix works now!

I cannot believe it is intentional, most likely a local problem.

Virgin Media will be peering directly with Netflix OpenConnect and using their caching appliances to reduce transit costs. See https://openconnect.netflix.com/en_gb/

All fine here in Derry, N.Ireland...

Thanks for the link.
Perhaps it works when I set up my own router because I set it to use Google DNS, whereas the SH3 doesn't have any custom DNS settings.

Or it's the persistent PUMA chipset stuff that is plauging their equipment...

I've had to take my own router off as it is old and doesn't have 802.11AC, but as soon as I set the SH3 to Router mode, Netflix stopped working again!

Going to have to spend some time ringing them up, I guess!

Possible that for one reason or another Netflix have blocked your IP, this can occur if someone prior had your IP and was doing something strange e.g. your IP was part of a denial of service against the site.

When in modem mode, it will give you a different IP, hence why it likely works then.

That's my immediate thought chain anyway.

I've written on the VM support forums and provided them with a tracert, someone suggested Netflix IS blocking the IP, so I contacted Netflix support who said they don't block IP's and for me to contact the ISP to get them to "reset the DNS" (doesn't sound right to me!). I've no time to call VM yet but when I do I'm sure it'll be a fun couple of hours wasted talking to idiots who keep asking me to reboot my equipment

Fine here. They can hardly block it when they use their internet system to deliver it to the Tivo.

So I was told when mine didn't work - it's all in the SH3 now for each system.

Virgin Media told me (after an hour on the phone going through the router reset charade) it's Netflix blocking the IP because it doesn't recognise the region (I think this is false, it worked fine before with this same IP). They said many other customers are having this issue and it would be resolved within a week. An arbitrary number given how we've had this issue for months now.

I then contacted Netflix who were going to call back with their "research team" and they have, a few days ago, spent 3 hours on the phone with me doing some WIreshark and other tests.

Turns out that Virgin Media is blocking secure connections on port 443 and this is why I can't use the service.

I have yet to contact VM about it, just don't have the time yet.

I've had issues with Netflix for a while, not that it don't work but servers sometimes won't connect, whilst others will.... I personally think it it might be routing issues or peering failures/congestion maybe.

In reply to a post by Saltank:

Turns out that Virgin Media is blocking secure connections on port 443 and this is why I can't use the service.

But I can use USENET on port 443 with SSL and no problems?

Isn't that odd?