How did your install go today?
Had my external install done today, they were supposed to phone me prior to arriving, but as I suspected the never told the engineer.
Luckily I had the foresight to leave a note in the Toby and he did phone me, but had already drilled some holes in my porch wall but I can just fill these with some mortar so no big issue.
At least I actually ended up with the external box where I wanted it, which is the main thing but it really shouldn't be that hard to organise. They are installing something on my property they really should be set up to ensure it gets put where customers want it.
Installation on Wednesday was initially quite annoying, no call, text or email to say when in the 1 - 6pm time slot he would be arriving. In this day and age, for a telco that is unforgivable. So at 5:15 i was already tweeting VM with complaints (now deleted!). I got a text message 15 minutes before he turned up which was useful and reassuring.
When Darryl from Kelly Comms turned up however, i was extremely pleased, he was clearly very experienced and was totally on board with where i wanted the holes drilling and why as our main TV room is on the second floor of a victorian terraced property. Needed a longer drill bit and was up the ladder a few times but his experience showed and it was really quick considering (he left long after 6pm and had another installation to do afterwards!).
Apparently I am the only person in the cabinet, no one else has signed up yet, so i was getting tx rates of over 110 mbps. However, I had not realised how slow the upload is, that was a shock. Was on the phone to them this morning and explained it was not fast enough, and after two phone calls (first women i spoke to said she couldnt do it until the system had updated and call back in a few days?? [censored]?!) the second women straight away upped me to the Vivid 200 for an extra £5 per month and my upload is now doubled.
So my speed test now shows:
DL 222.03 Mbps
UL 12.19 Mbps
I will ditch BT now,
PS I have right away set my cable router to modem mode and i am using my TP-Link TD-W9980 as the router. This is mainly because you cannot change the IP address of the VM Hub which i find shocking. It really is a poor choice of router, both the HW (by the sound of the ping issues) and the software/UI.
Can I ask more questions about your TV over IP server?! What software do you use that streams the live broadcasts? How do you control/ change the channels remotely?
BT Broadband Infinity 2