What to do in a slowdown

Hi,

Project Lightning area here. Got up and running in the end of July.

Today we're having our first slowdown. Uploading at 7Kbps...

Have gone from:
[img]https://www.thinkbroadband.com/broadband/monitoring/...[/img]

To:
[img]
https://www.thinkbroadband.com/broadband/monitoring/...[/img]

Do these things normally ride themselves out? Or do I need to contact Virgin Media?

I'd report it as a fault.

SNR problem on the network that looks like it's fixed now.

C.