Two weeks waiting for Virgin to fix their local network?!

Am on the verge of dumping Virgin for Zen.

I've been waiting TWO WEEKS for them to fix a "noisy cable" (according to their "support")
which has been causing massive packet-loss and slow speeds for all the local subscribers (East London).

Typically I've had to upload a bunch of large audio files to a server this afternoon and the upload speed is going from nothing to about 100 kib/s so it's taking an age.

Was going to switch to using my EE 4g connection on my phone but it was eat into my data allowance (10 GIG month).

It's so frustrating. I can go weeks with no issues then when there is a problem with their network it seems to take ages to fix.

Apologies for vent.

Vent complete

Thank **** for the excellent tools on this site. At least I can prove there are major issues with my connection by using the brilliant connection monitor graphic.

Adam