500Mb Roll out

I don't know which areas already have V.VIP Vivid 500, but my area of Coventry has. (Fibre to the cabinet / node)

Finally, as an existing Vivid 350 customer, having run the gauntlet of bots, who insisted that V.VIP wasn't available in my street, I got upgraded. I had to remain on my current tariff, but that was ok. because I was getting a better service: Unlimited SIM, full house TV, V6 boxes X2 etc

My advice would be: Be patient. Be polite. Be insistent. Be prepared to call multiple times to get an operative who has initiative. Make sure you are forwarded to the department that actually actions the new package.

But then, I rang customer services to see if I could get a loyalty discount. This time I got an onshore department. When they checked my account they told me that my new service had been all set up wrongly by offshore operatives and that it needed to be rebuilt. Also, I didn't need a loyalty discount to match the new customer V.VIP entry price.

The upshot of this is that I am now on V.VIP 500Mb, with limitless SIM etc for £99.00 + some phone call enhancements, all for £105 pm.!! That's a saving of about £60 pm for me. The operative also suggested I ring back in 11 months, just before the £99.00 ends, to see what can be done to keep costs down. Duly noted in my diary.

The key thing is to get through to the newly set up onshore call centres where operatives are thoroughly trained in every aspect and can do 90% of all functions to do with TV, mobile, broadband and landline. They only pass you elsewhere 10% of the time. To get through to them I went for the billing option then to the option where you want to speak to a human. (08.00 - 21.00 only) Other options may work. DO NOT try to get your new package arranged offshore! The inconsistency of training and honesty levels are deplorable!

Having been more than satisfied by today's experience I did leave comments about the frustration and confusion, caused by the obstructive and robotic behaviour of some of the offshore centres and operatives. I was thanked for this and a complaint case is being generated.


Speed Test

Edited by KilgoreTrout (Fri 10-May-19 13:03:04)

559Mbps is great but 37Mbps are very poor overall on the overpriced V.VIP. Your money of course but why paying over £105 per month. Madness waste of money in my view.

The £99 is for broadband, full house TV, V6 x 2, unlimited SIM accessing VMs faster 4G network arrangements and landline. As an existing member who was previously on £166, I am over the moon. I only investigate V.VIP because new customers were getting a better service than me for less, even after the introductory 1st year.

My connection is also upgraded ready for the 50Mb upstream, when it comes out.

V.VIP bundle

In reply to a post by KilgoreTrout:

My connection is also upgraded ready for the 50Mb upstream, when it comes out.

Sorry it will never happen. It's staying at 35Mbps upstream as VM has no plan for 10:1 ratio for the future.

adslmax why do you keep speculating ? just shh