Just an update with another four tests done so i have averaged the speeds:
Speedtest.net - Eight tests to Virgin servers in Bromley, London, Luton and Brentford in single thread mode
Average Ping: 20ms
Average Download: 51.81Mbps
Average Upload: 19.52Mbps
Speedtest.net - Eight tests to Virgin servers in Bromley, London, Luton and Brentford in multi thread mode
Average Ping: 19ms
Average Download: 166.585Mbps
Average Upload: 23.79Mbps
nperf.com- Eight tests to Erith 10Gb server
Average Ping: 22ms
Average Download: 436.63Mbps
Average Upload: 28.78Mbps
I'm going to escalate to Virgin to see what they say!
Thank you very much for your detailed tests.
What matters (and I emphasise this) is the Single-Thread performance (when a subnet / GRE tunnel exists).
As i said before, if you want to transfer a single file (say via FTP or SCP) using a single thread, you will utilise single-thread speeds.
In my case (new line) I wanted to transfer large Virtual Machines (many Gigabytes) from a DataCenter server that has Gigabit Internet. As I said to the technical support it will be MUCH quicker if I go down to Central London, put the VMs on disks and bring them to the office!
PS. It is really pointless to test with VM servers. Even their technical support they don't recommend them (because the servers are busy).
It appears that they created a product (service) that cannot operate as thought initially and advertised afterwards. That's FINE. People do mistakes.
The big question is WHAT will be the solution?
If the amount of users affected is big then they will either:
1) Have to notify them that they will cease the service (with compensation) or
2) Create a NEW PRODUCT (service) which will replace the VoomXYZ with a DIA service (dedicated line) that will be capped to the original limits the customer had with the Voom Service. Note that DIA lines have no issues with subnets.
it goes without saying that the price should stay the same.
Shall we gather signatures and send them to Richard?
(I have put the smiley face but I am in fact serious about it!!!)
Line installed in May19, the line has been classified as "non performing", the installation itself as a "failed one" - despite two visits- however the billing/charging part works flawlessly!
And NO, they will not discuss about compensation for as long as the technical issue is open.
This is NOT Business customer service and I'm not being funny about it!
Edited by netizen_uk (Sat 13-Jul-19 21:37:40)