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Hi All,
I am currently with a company called Toople who use TalkTalk to provide my underlying service. Started having problems for the last one week and I am thinking of moving to Virgin Media! I am specifically interested in the M350 package which has a minimum guaranteed speed of 180MBps (so they claim).
So, I was wondering how the Virgin Media is as a broadband provider??
Thanks,
Imran
Edited by ImranQ (Fri 27-Sep-19 11:40:49)
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guaranteed speed of 180MBps ( I wouldn't trust that one bit)
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The actual spped of the package is quoted as 350 but they claim that min will be 181.
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Ignore the above person, they have a bee in their bonnet about Virgin. If they were as bad as he would lead you to believe they�d be bankrupt.
It will all come down to your local area. Some areas are brilliant, some are good, others adequate, and a few are pee poor.
Area I live in gives maximum speed pretty much all the time, when there�s a local issue they are quick to fix. Only issue I�ve run into over years is YouTube caching being oversubscribed in their network causing poor video quality. Lasted about 2 months a couple of years ago.
Move 5 miles down the road to me and it used to be a different story. Some of this could be down to housing stock, social makeup and the volume of people in each property, but lots of moans. Potentially also poorer topology as people on the ex. Yorkshire cable / Blue Yonder / Telewest area (like where I get a good service) were historically at least more content than the ex NTL area where the above issues were visible).
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Move 5 miles down the road to me and it used to be a different story. Some of this could be down to housing stock, social makeup and the volume of people in each property, but lots of moans. Potentially also poorer topology as people on the ex. Yorkshire cable / Blue Yonder / Telewest area (like where I get a good service) were historically at least more content than the ex NTL area where the above issues were visible).
and NTL itself was made up of lots of companies, as Telewest was, before the two merged to form VM. Each of the original companies built the cable networks to a different level of quality in the early 1990s. Then there are the frequent core network oddities. Not all customers notice of course, but frequently reported in this forum.
plusnet 80/20 (2/jun/14) at 470m; high sync history: 64/9 (Sep/17), 54/6 (Jan/19), 51/6 (Mar/19), 47/6 (Aug/19)
20 years of broadband from 1999's ntl:cable modem trial - Live BQM
Edited by jchamier (Fri 27-Sep-19 12:30:52)
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Thanks for your reply Gary. At the moment I am quite inclined towards the M350 package. I'm not expecting 350 of course but even if I get the minimum 180 they quote, I will be happy as this will be more than I currently get of around 70 (saying that, its dropped since the last week down to around 40  ) .
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350 for 181 is a conned and waste of money. If it was 350 u paid for, u are suppose to get 350 not missold 181.
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Unless you are in an area that has high utilisation / over subscription you should get the full 350  .
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That�s not how it works, and I�m sure you know it. At least Virgin Media give you the headline figure. My BT live can only give 19mb, yet I have to pay for 40mb which I�ll never be able to get. Minimum speed on the 40 package for me was 10!
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If I'm going to pay around 45 for 80Mb DSL and get around 60-70 compared to paying around 39 (with discount) for 350Mb and get 180, doesn't the latter doesn't sound like a better deal?
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I live near Staines in Surrey. Bit of a mixed bag but the actual area I live in is not overly Virgin.
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Ultimate answer is that you will only know until you try it and find whether the service suits and needs and expectations.
Throughput speeds are just one measure of how a service is performing.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Thanks. I completely agree!
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OK So I placed the order for the M350 package. Will report back to let you all know how good (or bad) it is!
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i'm on VM350 i normally see 380/37 at the moment two people are watching Netflix and im steaming a 4k video and im still getting 340-360 on the speed test
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Thanks for the feedback!
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I used to have VM 350/20 and never get more than 150Meg as I left them. My FTTC 80/20 always give me 74/19 since 2014!
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Thanks for more information.
How long were you with Virgin and was the rate consistently low from when you started to when you left? Did you get out of the minimum term period?
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More critically which city are you near, which VM region?
For example I�m near Guildford.
plusnet 80/20 (2/jun/14) at 470m; high sync history: 64/9 (Sep/17), 54/6 (Jan/19), 51/6 (Mar/19), 47/6 (Aug/19)
20 years of broadband from 1999's ntl:cable modem trial - Live BQM
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Good to know. I am going live with M350 tomorrow. My street has just been cabled for VM so it is all fibre optic, with coax from a box (that was fitted today) on the side of my house.
Cheers
DrT
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We've had 350 since April 2018, if I speed test to the correct servers I always get results far higher than 350/30 - see speed test in sig.
In August we started having multiple drop outs, dealing with telephone support was an absolute nightmare, hours on the phone and getting no where. Eventually posted on the forums and they sent another engineer who replaced the ONU and its power supply, also changed the fibre port, after that its been fine.
With regards to telephone support you're going to get those issues with most ISPs unless you pay top money.
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Was the VM 350 package the same cost as the FTTC 80 package?
Was Eclipse Home Option 1, VM 2Mb & O2 Standard
Now Utility Warehouse (up to 16mbps) via Talk Talk
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PN 80/20 cost me £0.00 a month compared to VM 350/35 £37 a month
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Thanks for more information.
How long were you with Virgin and was the rate consistently low from when you started to when you left? Did you get out of the minimum term period?
I was on 1 month contract as I ended it at anytime
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I wouldn't rely on what ADSLMax says. He constantly craves speed, and worries over the slightest change in his VDSL line. I believe his area suffers, or suffered with congestion on Virgin so he went back to Plus Net, that's if he ever changed in the first place.
I believe he currently has a billing issue with Plusnet which means he hasn't been billed in months, hence saying its costing him £0
When I was with Plus Net I was paying £35 a month for an 80/20 package and basic phone, I used to save a bit with line rental saver but when I knew VM were cabling our area I didn't renew it. I switched to Virgin in April 2018.
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Yep my billing still issues nearly 12 months now as I haven't paid any bills yet since last year in October 2018 (my last bill) as I just enjoying free fibre as long it take!
But PN email say once they have fixed the bills, it will go back to 90 days of bills to be paid for.
Edited by adslmax (Sun 29-Sep-19 18:21:30)
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That doesn't help. We all know you have billing issues.
If the cost is roughly the same then getting twice the speed for the same amount is still twice the speed.
Was Eclipse Home Option 1, VM 2Mb & O2 Standard
Now Utility Warehouse (up to 16mbps) via Talk Talk
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I am now on my M350 package. Saving £14 a month and getting the full possible speed for my connection. That is the promotional rate and the rep who signed me up stated quite categorically that they would keep that price to retain me.
We will see.
Cheers
DrT
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So I finally got rid of Toople and on Virgin on the M350 package. Also got my number transferred!
To the naysayers - checked the stats and am getting 383.17Mbps download and 35.82Mbps download!
https://www.speedtest.net/result/8660253717
Edited by ImranQ (Wed 09-Oct-19 17:05:47)
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Download in real test here: http://proof.ovh.net/files/10Gio.dat to see what MB/sec and how long for these 380Mbps
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It's saying around 41-44Mb/s in the downloads in Chrome.
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