Today, I was sent an email and a text by VM threatening a £40 charge if the hub isn't returned. Note this is three days after they had it back.
There have been complaints before in their forums about customers being charged for non-return even after returning the equipment, so I took the precaution of videoing the packing process, being sure that the serial number was visible and that all cables, etc, were shown being put into the packaging.
Readers without experience of VM's atrocious customer service may think that videoing the packing up is somewhat over-the-top and I wouldn't do it with any other supplier but VM are in a class of their own.
I'm just wondering how much hassle I'm likely to have in escaping VM's clutches. Is the text and email today merely a result of their organisational inefficiency in recording receipt of the returned equipment or the prelude to an unjustified charge and the resulting struggle to get a refund? Has anyone else here experienced this?
Edited by ashdown (Sat 16-Nov-19 19:14:03)