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Standard User Seansmit17
(eat-sleep-adslguide) Mon 27-Apr-20 18:33:17
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Virgin Down


[link to this post]
 
Ok, Who broke it?

Me and some mates on VM Cable have all just had it die but its been a bit flakey for the past hour or so.

Virgin Media
Connection Speed: DL: 362Mbps UL: 37Mbps
Speed test: 400Mbps DL
Standard User partial
(experienced) Mon 27-Apr-20 18:45:45
Print Post

Re: Virgin Down


[re: Seansmit17] [link to this post]
 
Pretty widespread by the looks of it

https://www.bbc.co.uk/news/technology-52448607?intli...

802
Standard User jchamier
(eat-sleep-adslguide) Mon 27-Apr-20 18:57:20
Print Post

Re: Virgin Down


[re: Seansmit17] [link to this post]
 
In reply to a post by Seansmit17:
Me and some mates on VM Cable have all just had it die but its been a bit flakey for the past hour or so.

Mine failed during the Govt daily bulletin that I was streaming on my tablet. I rebooted the Superhub, and it all came back in 15 mins.

20 years of broadband connectivity since 1999 trial - Live BQM


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Standard User j0hn83
(fountain of knowledge) Mon 27-Apr-20 19:30:45
Print Post

Re: Virgin Down


[re: Seansmit17] [link to this post]
 
Just had my 3rd outage, each lasting 5 minutes, about an hour apart.

It's affecting my Virgin mobile as well which is a nice double whammy.

Granted this is the very 1st SECOND of outage since going live in December so I'll cut them some slack.
Standard User Redayejedi
(newbie) Mon 27-Apr-20 19:46:52
Print Post

Re: Virgin Down


[re: j0hn83] [link to this post]
 
Doesn't happen all that often for me, looks like it's nationwide judging by a lot of people's monitor's i have had a nosy at .

Even their site is down.

Standard User jchamier
(eat-sleep-adslguide) Mon 27-Apr-20 19:49:35
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Re: Virgin Down


[re: j0hn83] [link to this post]
 
Two real outages, had to reboot modem to get DHCP to respond again on my router. Now its connected, iPlayer is failing to stream and keeps pausing.

Complete Guess -> Something big somewhere has failed, and I guess we are on the backup which isn’t quite big enough smile

20 years of broadband connectivity since 1999 trial - Live BQM
Standard User BuckleZ
(fountain of knowledge) Mon 27-Apr-20 20:02:42
Print Post

Re: Virgin Down


[re: Seansmit17] [link to this post]
 
https://www.thinkbroadband.com/broadband/monitoring/...

Derry, N.Ireland

Standard User j0hn83
(fountain of knowledge) Mon 27-Apr-20 20:05:48
Print Post

Re: Virgin Down


[re: BuckleZ] [link to this post]
 
In reply to a post by BuckleZ:
https://www.thinkbroadband.com/broadband/monitoring/...

Derry, N.Ireland


3 identical outages to me.
Standard User CarlTSpeak
(member) Mon 27-Apr-20 20:11:25
Print Post

Re: Virgin Down


[re: Seansmit17] [link to this post]
 
Hopefully be back to normal soon.

Building better networks, not just faster ones.
Standard User mrmarktigger
(member) Mon 27-Apr-20 20:38:54
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Re: Virgin Down


[re: jchamier] [link to this post]
 
Mine failed during the Govt daily bulletin also..........
Standard User Redayejedi
(newbie) Mon 27-Apr-20 21:12:59
Print Post

Re: Virgin Down


[re: mrmarktigger] [link to this post]
 
So far so good, fingers crossed.

was pulling my hair out earlier with this as i had recently did a firmware update @11:30 on my router and then this stuff kicked off @17:00....rolled back and everything thinking it was a bad firmware.

EDIT : Yep, gone again. gahhh

Edited by Redayejedi (Mon 27-Apr-20 21:23:59)

Standard User jchamier
(eat-sleep-adslguide) Mon 27-Apr-20 21:18:32
Print Post

Re: Virgin Down


[re: Redayejedi] [link to this post]
 
Gone again about 9:15.... my superhub is in modem mode, and my router is reporting DHCP failure.

20 years of broadband connectivity since 1999 trial - Live BQM

Edited by jchamier (Mon 27-Apr-20 21:18:57)

Standard User BuckleZ
(fountain of knowledge) Mon 27-Apr-20 21:21:09
Print Post

Re: Virgin Down


[re: Seansmit17] [link to this post]
 
Just went off again here for 5min

*Removed due to my PC caching an old pic*

Edited by BuckleZ (Mon 27-Apr-20 21:26:16)

Standard User Redayejedi
(newbie) Mon 27-Apr-20 21:24:58
Print Post

Re: Virgin Down


[re: BuckleZ] [link to this post]
 
Sorry all, i jinxed it with my post.

Standard User Philce
(experienced) Mon 27-Apr-20 21:25:20
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Re: Virgin Down


[re: jchamier] [link to this post]
 
Seems to be happening at 15 minutes past the hour every hour or 2?

BQM confirms?

In reply to a post by jchamier:
Gone again about 9:15.... my superhub is in modem mode, and my router is reporting DHCP failure.
Standard User BuckleZ
(fountain of knowledge) Mon 27-Apr-20 21:26:41
Print Post

Re: Virgin Down


[re: Philce] [link to this post]
 
8.15 was fine though, strange

Administrator MrSaffron
(staff) Mon 27-Apr-20 21:28:00
Print Post

Re: Virgin Down


[re: BuckleZ] [link to this post]
 
https://www.thinkbroadband.com/broadband/monitoring/...

Happening again

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User foolishlywise
(newbie) Mon 27-Apr-20 21:28:34
Print Post

Re: Virgin Down


[re: jchamier] [link to this post]
 
+1 on the VM dropping train. Just had a fourth now.

London on 350/35
Administrator MrSaffron
(staff) Mon 27-Apr-20 21:35:41
Print Post

Working


[re: MrSaffron] [link to this post]
 
Looks like its back and working again

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User Philce
(experienced) Mon 27-Apr-20 21:45:42
Print Post

Re: Working


[re: MrSaffron] [link to this post]
 
Until 22.15.....

In reply to a post by MrSaffron:
Looks like its back and working again
Standard User NeilTR
(newbie) Mon 27-Apr-20 21:46:03
Print Post

Re: Virgin Down


[re: Redayejedi] [link to this post]
 
I too am experiencing outages in the BL7 area as of early today (27/04/2020). It's happened about 3 times since 5pm (17:17, 20:10, 21: 25).

In my experience it is good to create a broadband monitor to share with VM if they need to see 'evidence' of our net drops. Here is mine:
https://www.thinkbroadband.com/broadband/monitoring/...
Standard User goldenoldie
(knowledge is power) Mon 27-Apr-20 22:45:34
Print Post

Re: Virgin Down


[re: Seansmit17] [link to this post]
 
had several drops today - G73 area

My Broadband Ping

-------x-------x-------x-------x-------x-------x-------x-------x-------x-------x
If a thing ain't broke --- DON'T FIX IT
Experienced in making a mess of things smile
MacBook Pro on OSX 10.11.5 ,Virgin Super Hub , [ sssh - and a PC wired lappy using XP Pro ] all on Virginmedia 100 meg
Standard User BuckleZ
(fountain of knowledge) Mon 27-Apr-20 22:51:23
Print Post

Re: Virgin Down


[re: goldenoldie] [link to this post]
 
Strange to see a nationwide thing like this. I can put up with the blips, unlike sky who took 24hrs the other day to sort their network here in N.Ireland

Standard User foolishlywise
(newbie) Mon 27-Apr-20 23:19:10
Print Post

Re: Virgin Down


[re: BuckleZ] [link to this post]
 
Looks like its part 5 - mines just gone down as of 23:17...
Standard User BuckleZ
(fountain of knowledge) Mon 27-Apr-20 23:20:34
Print Post

Re: Virgin Down


[re: foolishlywise] [link to this post]
 
Yeah back up again now, strange

Standard User BuckleZ
(fountain of knowledge) Mon 27-Apr-20 23:20:54
Print Post

Re: Virgin Down


[re: BuckleZ] [link to this post]
 
Twitch and Netflix having issues too

Standard User Seansmit17
(eat-sleep-adslguide) Mon 27-Apr-20 23:21:09
Print Post

Re: Virgin Down


[re: BuckleZ] [link to this post]
 
Its odd it seems to be failing at 15 mins past the hour.. every hour almost.

Virgin Media
Connection Speed: DL: 362Mbps UL: 37Mbps
Speed test: 400Mbps DL
Standard User NeilTR
(newbie) Mon 27-Apr-20 23:21:37
Print Post

Re: Virgin Down


[re: NeilTR] [link to this post]
 
Just had another outage 23:17 to 23:20. It does seem to be roughly quarter past every hour.
Standard User BuckleZ
(fountain of knowledge) Mon 27-Apr-20 23:40:27
Print Post

Re: Virgin Down


[re: Seansmit17] [link to this post]
 
What could cause an outage at the same time every hour? its over my head!

Standard User CarlTSpeak
(member) Tue 28-Apr-20 00:16:49
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Re: Virgin Down


[re: CarlTSpeak] [link to this post]
 
In reply to a post by CarlTSpeak:
Hopefully be back to normal soon.


I stand corrected. Sorry. frown

Building better networks, not just faster ones.
Standard User CarlTSpeak
(member) Tue 28-Apr-20 00:20:44
Print Post

Re: Virgin Down


[re: BuckleZ] [link to this post]
 
In reply to a post by BuckleZ:
What could cause an outage at the same time every hour? its over my head!


I know what's happening in terms of what is going on when the outage is happening but what's actually triggering it is a weird one.

3 possibilities, none of which I'm going to go into much. One is feasible, the second may well be a contributing factor to the first one, the third is unlikely and astonishingly daring.

Building better networks, not just faster ones.
Standard User NeilTR
(newbie) Tue 28-Apr-20 00:37:06
Print Post

Re: Virgin Down


[re: CarlTSpeak] [link to this post]
 
And another outage
https://www.thinkbroadband.com/broadband/monitoring/...
Standard User BuckleZ
(fountain of knowledge) Tue 28-Apr-20 00:42:03
Print Post

Re: Virgin Down


[re: NeilTR] [link to this post]
 
Its getting more widespread then virgin...

https://scontent-lhr8-1.xx.fbcdn.net/v/t1.0-9/947598...

Standard User Seansmit17
(eat-sleep-adslguide) Tue 28-Apr-20 02:36:22
Print Post

Re: Virgin Down


[re: BuckleZ] [link to this post]
 
I can see that there are a lot of graphs that line up with Virgin Media's.

I reckon that there is not an issue with all of the others but people reporting an issue, say with twitter when its not and it is their internet connection at fault.

Virgin Media
Connection Speed: DL: 362Mbps UL: 37Mbps
Speed test: 400Mbps DL
Standard User mrmarktigger
(member) Tue 28-Apr-20 11:09:56
Print Post

Re: Virgin Down


[re: Seansmit17] [link to this post]
 
It seems outages may have stopped here in Gosport so far.

However, single thread speeds are poor compared to before:

https://single.speedtest.net/results?sh=ed078be930bb...
Standard User BuckleZ
(fountain of knowledge) Tue 28-Apr-20 12:06:22
Print Post

Re: Virgin Down


[re: mrmarktigger] [link to this post]
 
My last drop was 4am, been fine since

Standard User NeilTR
(newbie) Tue 28-Apr-20 13:54:19
Print Post

Re: Virgin Down


[re: BuckleZ] [link to this post]
 
Stable internet since 3am, thank you VM engineers.
Standard User Brunel
(experienced) Fri 08-May-20 00:41:08
Print Post

Re: Virgin Down


[re: Seansmit17] [link to this post]
 
Down again, 07/05

https://drive.google.com/open?id=1lydS9GJVzP0jQMsIns...

Edited by Brunel (Fri 08-May-20 01:07:26)

Standard User jchamier
(eat-sleep-adslguide) Fri 08-May-20 13:16:27
Print Post

Re: Virgin Down


[re: Brunel] [link to this post]
 
I've had a bunch of 2minute loss of network, all morning. Finally got fed up and have rebooted Superhub.

Something is up!

20 years of broadband connectivity since 1999 trial - Live BQM
Standard User derby13
(regular) Fri 08-May-20 13:50:41
Print Post

Re: Virgin Down


[re: jchamier] [link to this post]
 
Mine's been OK. No red at all on the BQM. Must be more localised than last time.
Standard User jchamier
(eat-sleep-adslguide) Fri 08-May-20 14:54:46
Print Post

Re: Virgin Down


[re: derby13] [link to this post]
 
Touching wood, the reboot has resolved it for now.

20 years of broadband connectivity since 1999 trial - Live BQM
Standard User Brunel
(experienced) Wed 13-May-20 07:59:34
Print Post

Re: Virgin Down


[re: Brunel] [link to this post]
 
Down again, this am.

https://www.thinkbroadband.com/broadband/monitoring/...

Standard User jchamier
(eat-sleep-adslguide) Wed 13-May-20 08:58:50
Print Post

Re: Virgin Down


[re: Brunel] [link to this post]
 
I had an outage just before 8am, powered off and back on the Superhub and back again.

Looked as if VM's DHCP server was not responding.

20 years of broadband connectivity since 1999 trial - Live BQM

Edited by jchamier (Wed 13-May-20 08:59:23)

Standard User mlmclaren
(knowledge is power) Wed 13-May-20 10:24:15
Print Post

Re: Virgin Down


[re: jchamier] [link to this post]
 
My connection didn't go down, and my ThinkBroadband BQM didn't show any issue but my BQM hosted at AAISP showed a loss of connection.

I've had Gig1 for about a month or so now and not really feeling much improvement, actually feeling a degrade in service nothing wants to download anymore.

Matt - Virgin Media Gig1 with Hub 4 in Birmingham.
Standard User Seansmit17
(eat-sleep-adslguide) Fri 15-May-20 15:22:25
Print Post

Re: Virgin Down


[re: mlmclaren] [link to this post]
 
My BQM shows an outage about 1am but I was up and online at that time and did not notice anything :\

Virgin Media
Connection Speed: DL: 362Mbps UL: 37Mbps
Speed test: 400Mbps DL
Standard User derby13
(regular) Fri 15-May-20 16:01:41
Print Post

Re: Virgin Down


[re: Seansmit17] [link to this post]
 
Do Virgin notify residential customers about planned maintenance? We have a business connection and they always send out emails saying when to expect outages, which are usually overnight.
Administrator MrSaffron
(staff) Fri 15-May-20 16:13:04
Print Post

Re: Virgin Down


[re: derby13] [link to this post]
 
No breaks in the BQM we have running into Virgin

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User mlmclaren
(knowledge is power) Fri 15-May-20 18:37:08
Print Post

Re: Virgin Down


[re: derby13] [link to this post]
 
In reply to a post by derby13:
Do Virgin notify residential customers about planned maintenance? We have a business connection and they always send out emails saying when to expect outages, which are usually overnight.


Nope... only notice I've ever had from Virign regarding planned maintenance is when they've turned up to clean up street cab and then its only because they've walked the street and put cards through the door just as they start doing it.

Matt - Virgin Media Gig1 with Hub 4 in Birmingham.
Standard User mlmclaren
(knowledge is power) Fri 15-May-20 18:41:48
Print Post

Re: Virgin Down


[re: Seansmit17] [link to this post]
 
Can't say I saw anything last night but have seen one of BQM's report an outage where my others don't.

It's fair to say that lately alot of stuff has had to happen on there network, don't know if its because of increased usage as of late but I do know that bandwidth around some parts of their network is terrible.

Thats why after 2 weeks of trying I've finally today been put back on M350.

Matt - Virgin Media M350 with Hub 4 in South Birmingham.
Standard User Binary_Digit
(member) Wed 20-May-20 00:40:20
Print Post

Re: Virgin Down


[re: MrSaffron] [link to this post]
 
Down just 15 mins ago again. Several BQM's showing that. Strangely a non-Virgin BTw supplied FTTC connection of mine went down for the same period.
Standard User goldenoldie
(knowledge is power) Wed 20-May-20 09:49:57
Print Post

Re: Virgin Down


[re: Binary_Digit] [link to this post]
 
And back up very swiftly BUT my download speed has dropped severely this am though upload is as 'normal'

Anyone else spotted this ?

-------x-------x-------x-------x-------x-------x-------x-------x-------x-------x
If a thing ain't broke --- DON'T FIX IT
Experienced in making a mess of things smile
MacBook Pro on OSX 10.11.5 ,Virgin Super Hub , [ sssh - and a PC wired lappy using XP Pro ] all on Virginmedia 100 meg
Standard User cje85
(newbie) Wed 20-May-20 10:08:12
Print Post

Re: Virgin Down


[re: Binary_Digit] [link to this post]
 
My BQM shows downtime just after midnight but the connection was online the whole time. The same thing happened on Wednesday 13th with the BQM showing some downtime in the morning that didn't actually happen.
Administrator MrSaffron
(staff) Wed 20-May-20 10:17:39
Print Post

Re: Virgin Down


[re: cje85] [link to this post]
 
https://www.thinkbroadband.com/broadband/monitoring/...

BQM was running smoothly.

Virgin Media like most ISP has multiple routes out of its network so one route can be down but others up.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User jchamier
(eat-sleep-adslguide) Wed 20-May-20 10:47:49
Print Post

Re: Virgin Down


[re: goldenoldie] [link to this post]
 
I had a strange event at 6pm last night, couldn't reliably ping anything outside my network. BQM showed a very high latency, so I rebooted the SuperHub, and all working again for hours. Probably a DOCSIS side issue.

20 years of broadband connectivity since 1999 trial - Live BQM
Standard User Brunel
(experienced) Sun 24-May-20 08:59:57
Print Post

Re: Virgin Down


[re: Seansmit17] [link to this post]
 
https://www.thinkbroadband.com/broadband/monitoring/...

Edited by Brunel (Sun 24-May-20 09:18:31)

Standard User Brunel
(experienced) Thu 28-May-20 09:05:26
Print Post

Re: Virgin Down


[re: Brunel] [link to this post]
 
https://www.thinkbroadband.com/broadband/monitoring/...

Edited by Brunel (Thu 28-May-20 12:28:57)

Standard User R0NSKI
(knowledge is power) Thu 28-May-20 12:15:07
Print Post

Re: Virgin Down


[re: Brunel] [link to this post]
 
Your sharing the wrong links, they ask us to login.

Standard User Brunel
(experienced) Thu 28-May-20 12:22:46
Print Post

Re: Virgin Down


[re: R0NSKI] [link to this post]
 
Edited to show snapshot link.

Edited by Brunel (Thu 28-May-20 12:30:02)

Standard User R0NSKI
(knowledge is power) Thu 28-May-20 13:14:49
Print Post

Re: Virgin Down


[re: Brunel] [link to this post]
 
That leaves just the one in your signature smile

Standard User Brunel
(experienced) Thu 25-Jun-20 10:33:05
Print Post

Re: Virgin Down


[re: Seansmit17] [link to this post]
 
https://www.thesun.co.uk/money/11949379/virgin-media...

https://www.thinkbroadband.com/broadband/monitoring/...

Edited by Brunel (Thu 25-Jun-20 10:38:15)

Standard User Seansmit17
(eat-sleep-adslguide) Thu 25-Jun-20 12:22:54
Print Post

Re: Virgin Down


[re: Brunel] [link to this post]
 
I saw that...

No issues with my connection this morning in Peterborough... so far.

Virgin Media
Connection Speed: DL: 362Mbps UL: 37Mbps
Speed test: 400Mbps DL
Standard User jchamier
(eat-sleep-adslguide) Thu 25-Jun-20 13:36:10
Print Post

Re: Virgin Down


[re: Seansmit17] [link to this post]
 
In reply to a post by Seansmit17:
I saw that...
No issues with my connection this morning in Peterborough... so far.

I had two short outages yesterday, my router reports "your ISP DHCP failed" but connectivity came back within 3 minutes. There was a longer outage (15mins) at about 3am. So far today things are good.

North East Hants legacy NTL Guildford HFC network

20 years of broadband connectivity since 1999 trial - Live BQM
Standard User steve195527
(member) Thu 25-Jun-20 14:24:51
Print Post

Re: Virgin Down


[re: jchamier] [link to this post]
 
mine has been a little bit flaky compared to normal for the last week or so,I hought they may have been doing some work in our area,but considering the extra traffic etc the ISPs have had to cope with over the last few weeks they all seem to have done a pretty good job,some on here seem to take it personally when their connection fails and seem to think it should never happen:-technology has always developed faults every now and then and it always will do,we just have to accept nothing is perfect all of the time(obviously I am excluding our wives:-they are perfect all of the time,so she tells me)

Edited by steve195527 (Thu 25-Jun-20 14:26:42)

Standard User karim31
(committed) Thu 25-Jun-20 14:34:00
Print Post

Re: Virgin Down


[re: Seansmit17] [link to this post]
 
Joined Virgin Media last week .... Today I woke up to no internet that lasted for hours, service only came back half an hour ago I am in SE London
Standard User Brunel
(experienced) Fri 26-Jun-20 01:21:17
Print Post

Re: Virgin Down


[re: Seansmit17] [link to this post]
 
And again 26/06/2020 01:09:58

SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=18:35:d1:33:20:6b;CMTS-MAC=04:62:73:e4:db:1f;CM-QOS=1.1;CM-VER=3.0;

https://www.thinkbroadband.com/broadband/monitoring/...

Standard User ohit
(newbie) Fri 26-Jun-20 09:28:37
Print Post

Re: Virgin Down


[re: Seansmit17] [link to this post]
 
Graph here: My Virgin Media Broadband Ping

Was down for a whole block yesterday. Did not notice due to our other line. Neighbours jumped on to our guest WiFi where they could signal permitting.

I registerred for service loss compensation.

Zen FTTC | Virgin Media
load balancing router
Standard User Brunel
(experienced) Wed 08-Jul-20 10:27:44
Print Post

Re: Virgin Down


[re: Brunel] [link to this post]
 
https://www.thinkbroadband.com/broadband/monitoring/...

Standard User CarlTSpeak
(member) Wed 08-Jul-20 16:25:20
Print Post

Re: Virgin Down


[re: Brunel] [link to this post]
 
Their maintenance window is between midnight and 6am.

Building better networks, not just faster ones.
Standard User Brunel
(experienced) Wed 08-Jul-20 16:29:27
Print Post

Re: Virgin Down


[re: CarlTSpeak] [link to this post]
 
Thanks for the info. According to HUB 3 Log, commenced 02:49 until 03:15

Standard User CarlTSpeak
(member) Wed 08-Jul-20 16:33:29
Print Post

Re: Virgin Down


[re: Brunel] [link to this post]
 
There's a lot of it as cable companies all over the world are having to do a year or more's worth of upgrades in 3 months.

Building better networks, not just faster ones.
Standard User jchamier
(eat-sleep-adslguide) Wed 08-Jul-20 18:48:13
Print Post

Re: Virgin Down


[re: CarlTSpeak] [link to this post]
 
In reply to a post by CarlTSpeak:
Their maintenance window is between midnight and 6am.

Useful to know.

Just had a technician here to solve my disconnections (T3/T4 time-outs) whom found issues with the port in the cabinet being corroded and has moved me to another port. Hopefully that will fix.

20 years of broadband connectivity since 1999 trial - Live BQM
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