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Standard User mrtcs
(newbie) Sun 11-Oct-20 13:41:43
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Please Post your BQM


[link to this post]
 
Hello fellow Virgin Media internet users! Could you please post a link to your Thinkbroadband BQM if you are on a 350Mbps (or faster) service and state whether you are using the Virgin Hub in standard router mode or bridge mode (with your own router behind it). If it's a Hub4 please mention that also.

Why?

I'm using a Hub2 on the 200Mbps service and generally it is excellent. I had a Hub3 when I signed up but was not pleased with the Puma chipset latency spike issue and managed to get a Hub2 which sorted that out.

But now faster speeds are available to me here, but I'd have to go back to Hub3 (or Hub4 if available). I wanted to see people's BQMs (and any other observations you would like to provide) to decide if I should do it.

Thank you!

Ps - fair is fair, here's mine. If you see red it's probably when I was updating my router (OpnSense) or power cycling my modem to clear some low speed issues recently (9-11 Oct 2020)

My Broadband Ping
Standard User Seansmit17
(eat-sleep-adslguide) Mon 12-Oct-20 00:51:51
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Re: Please Post your BQM


[re: mrtcs] [link to this post]
 
Here ya go, Live graph,

https://www.thinkbroadband.com/broadband/monitoring/...

I am on M500 and using the HUB3 in router mode.

Virgin Media
Connection Speed: DL: 575Mbps UL: 38.5Mbps
Speed test: 550Mbps DL
Standard User mrtcs
(newbie) Mon 12-Oct-20 09:30:43
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Re: Please Post your BQM


[re: Seansmit17] [link to this post]
 
In reply to a post by Seansmit17:
Here ya go, Live graph,

https://www.thinkbroadband.com/broadband/monitoring/...

I am on M500 and using the HUB3 in router mode.


Looks good! Thanks very much. If you feel so inclined, what are the results on this speed test [ https://www.8x8.com/resources/voip-test?locale=uk ] that provides jitter information?

I get normal speed results and jitter is 2ms. My result: https://8x8stc.speedtestcustom.com/result/c0244f00-0...

Thanks again!

Edited by mrtcs (Mon 12-Oct-20 09:33:07)


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Standard User JennyCide
(newbie) Mon 12-Oct-20 10:17:41
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Re: Please Post your BQM


[re: mrtcs] [link to this post]
 
Here's my live graph
My Live Graph
My experience is that I had very, very stable m100 connection for years.
'upgraded' to Gig1 on the day it was released in my region and have had atrocious experience ever since.
Connection completely unstable - huge, constant packet loss.
I wish I was back on a Hub 2 or 3 with a stable but slower speed
I'm using Hub4 in normal mode (When I was on m100 I was Hub 3 in modem mode)
Just did your 8x8 test now (bear in mind currently suffering very bad connection here;
8x8 result
Standard User mrtcs
(newbie) Mon 12-Oct-20 10:32:19
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Re: Please Post your BQM


[re: JennyCide] [link to this post]
 
Wow, sorry to hear that JennyCide. Must be very frustrating. I hope they get it fixed for you at some point.

Thanks for your input.
Standard User Nighty1973
(member) Mon 12-Oct-20 10:35:14
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Re: Please Post your BQM


[re: mrtcs] [link to this post]
 
M350 here, Hub3 in Modem Mode with Asus RT-AX88U router.

https://www.thinkbroadband.com/broadband/monitoring/...

Edit:

Just done the 8x8 speedtest, results as follows:
Latency - 9ms
Jitter - 3ms
Download - 386.3Mbps
Upload - 36.9Mbps

Edited by Nighty1973 (Mon 12-Oct-20 10:38:19)

Standard User mrtcs
(newbie) Mon 12-Oct-20 10:39:14
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Re: Please Post your BQM


[re: Nighty1973] [link to this post]
 
In reply to a post by Nighty1973:
M350 here, Hub3 in Modem Mode with Asus RT-AX88U router.

https://www.thinkbroadband.com/broadband/monitoring/...


Looks nice, Nighty1973. Thanks. Seems like the may have ironed out the Hub3 latency spikes. Did you ever experience them?
Standard User Nighty1973
(member) Mon 12-Oct-20 10:40:32
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Re: Please Post your BQM


[re: mrtcs] [link to this post]
 
Not that I noticed but I've only been back on VM for about 4 months after being away for 4-5 years.
Standard User jchamier
(eat-sleep-adslguide) Mon 12-Oct-20 13:01:46
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Re: Please Post your BQM


[re: mrtcs] [link to this post]
 
In reply to a post by mrtcs:
Hello fellow Virgin Media internet users!

You forgot to ask which region people are in. I'm on the Surrey/Hants area, legacy NTL/CableTel network. I'm on a Hub 3 with the M200 service.

21 years of broadband connectivity since 1999 trial - Live BQM
Standard User steelrat51
(learned) Mon 12-Oct-20 14:18:19
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Re: Please Post your BQM


[re: mrtcs] [link to this post]
 
Here is mine, I am on M500 the hub is in modem mode and I use a Netgate SG1100 running pfsense:

My Broadband Ping
Standard User mrtcs
(newbie) Mon 12-Oct-20 14:24:38
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Re: Please Post your BQM


[re: steelrat51] [link to this post]
 
In reply to a post by steelrat51:
Here is mine, I am on M500 the hub is in modem mode and I use a Netgate SG1100 running pfsense:

My Broadband Ping


Thank you steelrat51.

Interesting. That is showing some mild latency spikes. Do you notice any issues? Are VOIP or conferences (zoom, teams, jitsi-meet, FaceTime, etc) smooth and work as expected? Can you try the 8x8 jitter / speed test at https://www.8x8.com/resources/voip-test?locale=uk ?
Standard User tallmansix
(newbie) Mon 12-Oct-20 21:39:13
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Re: Please Post your BQM


[re: mrtcs] [link to this post]
 
I'm on Virgin 350 in Manchester with Super Hub 3. I use modem mode and my router is an Asus GT-AC5300

I don't see any latency spikes, and looking at some of the graphs above I've got a really stable connection.

My Broadband Ping

Note that the dropped packets line at 4am today is due to my Asus router having scheduled reboots set for 4am Mondays.

Edited by tallmansix (Mon 12-Oct-20 21:42:14)

Standard User mrtcs
(newbie) Mon 12-Oct-20 21:51:50
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Re: Please Post your BQM


[re: tallmansix] [link to this post]
 
In reply to a post by tallmansix:
I'm on Virgin 350 in Manchester with Super Hub 3. I use modem mode and my router is an Asus GT-AC5300

I don't see any latency spikes, and looking at some of the graphs above I've got a really stable connection.

My Broadband Ping

Note that the dropped packets line at 4am today is due to my Asus router having scheduled reboots set for 4am Mondays.


That's a lovely graph. Thanks!
Standard User Seansmit17
(eat-sleep-adslguide) Tue 13-Oct-20 04:48:43
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Re: Please Post your BQM


[re: mrtcs] [link to this post]
 
In reply to a post by mrtcs:
In reply to a post by Seansmit17:
Here ya go, Live graph,

https://www.thinkbroadband.com/broadband/monitoring/...

I am on M500 and using the HUB3 in router mode.


Looks good! Thanks very much. If you feel so inclined, what are the results on this speed test [ https://www.8x8.com/resources/voip-test?locale=uk ] that provides jitter information?

I get normal speed results and jitter is 2ms. My result: https://8x8stc.speedtestcustom.com/result/c0244f00-0...

Thanks again!


https://8x8stc.speedtestcustom.com/result/db839290-0...

Virgin Media
Connection Speed: DL: 575Mbps UL: 38.5Mbps
Speed test: 550Mbps DL
Standard User BuckleZ
(knowledge is power) Tue 13-Oct-20 05:17:36
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Re: Please Post your BQM


[re: mrtcs] [link to this post]
 
https://www.thinkbroadband.com/broadband/monitoring/...


500Mb - Derry N.Ireland - Using just the supplied SH3

Edited by BuckleZ (Tue 13-Oct-20 05:18:14)

Standard User steelrat51
(learned) Tue 13-Oct-20 06:17:51
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Re: Please Post your BQM


[re: mrtcs] [link to this post]
 
I use teams and have my own VOIP server and have no issues, also have a teenager who is a heavy online gamer and never complaints.

https://8x8stc.speedtestcustom.com/result/31239f90-0...
Speedtest run from my iPhone.
Standard User recalluk
(newbie) Tue 13-Oct-20 16:35:26
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Re: Please Post your BQM


[re: mrtcs] [link to this post]
 
M500 in North East UK Here - (Its a new FTTP Build if that helps).

V3 Router in Modem mode in front of a Unifi USG

Heavy use household with me working from home and son a gamer.

https://www.thinkbroadband.com/broadband/monitoring/...

Edited by recalluk (Tue 13-Oct-20 17:22:36)

Standard User mrtcs
(newbie) Tue 13-Oct-20 17:45:44
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Re: Please Post your BQM


[re: recalluk] [link to this post]
 
In reply to a post by recalluk:
M500 in North East UK Here - (Its a new FTTP Build if that helps).

V3 Router in Modem mode in front of a Unifi USG

Heavy use household with me working from home and son a gamer.

https://www.thinkbroadband.com/broadband/monitoring/...


Very nice! Thank you.

When I had a Hub3 on the 200Mb service the graph was a somewhat full yellow, experiencing the Puma 6 chipset (latency spike) issue.

Does anyone know if that just got fixed along the way? Or if I had it before I would have it again because of the specific cable modem gear being used in my area? (Area 20 Brighton if I remember correctly)?
Standard User jchamier
(eat-sleep-adslguide) Tue 13-Oct-20 19:19:27
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Re: Please Post your BQM


[re: mrtcs] [link to this post]
 
In reply to a post by mrtcs:
Does anyone know if that just got fixed along the way?

I gather new firmware was released which helped, I thought there was a news article on the main site about it. Doesn't mean you wouldn't get other network sharing impacts specific to your road / town or region. (e.g. if you had two or three student houses nearby keeping connection running flat out 24x7 !)

21 years of broadband connectivity since 1999 trial - Live BQM
Standard User deviousiphone
(newbie) Tue 13-Oct-20 20:18:42
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Re: Please Post your BQM


[re: mrtcs] [link to this post]
 
1GB Hub4 modem mode with netgear R8000 router. Solid speeds of 950+ over 1gb Ethernet. Obviously overheads restricting speed.

https://www.thinkbroadband.com/broadband/monitoring/...
Standard User R0NSKI
(knowledge is power) Wed 14-Oct-20 20:52:48
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Re: Please Post your BQM


[re: mrtcs] [link to this post]
 
The Puma issue was worked around a long time ago now, so you won't be affected by that. I and others had issues back in March, it seems that a firmware update to the hub caused some sort of conflict between pfSense DNS Resolver mode and the hub but others figured out how to over come that by using forwarder mode - hopefully I've remembered that correctly.

Anyway I have a hub 3 in modem mode paired up with pfSense and 350/30

https://www.thinkbroadband.com/broadband/monitoring/...

I should also say that our area is a brand new area with full fibre to the house, so no coax in the street, I went live about two and half years ago.

Edited by R0NSKI (Wed 14-Oct-20 20:56:30)

Standard User mrtcs
(newbie) Wed 14-Oct-20 21:15:25
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Re: Please Post your BQM


[re: R0NSKI] [link to this post]
 
Thanks R0nski... I'm glad they did get the issues sorted out. I kind of stopped following it after I got my Hub2 'downgrade'! I did search thinkbroadband for a news story about it but didn't find anything.

I guess I'll take a small risk and upgrade my speed.
Standard User R0NSKI
(knowledge is power) Wed 14-Oct-20 21:38:43
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Re: Please Post your BQM


[re: mrtcs] [link to this post]
 
Info here:

https://www.ispreview.co.uk/index.php/2018/08/intel-...

Standard User mrtcs
(newbie) Wed 14-Oct-20 21:49:18
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Re: Please Post your BQM


[re: R0NSKI] [link to this post]
 
In reply to a post by R0NSKI:
Info here:

https://www.ispreview.co.uk/index.php/2018/08/intel-...


Great info, thanks for that!
Standard User srkain
(newbie) Wed 06-Jan-21 14:44:02
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Re: Please Post your BQM


[re: mrtcs] [link to this post]
 
Below is my BQM in what I think an over-utilization problem in the Bromley area (BR1).

https://www.thinkbroadband.com/broadband/monitoring/...

Moving to FTTC in a couple of weeks to see it solves the issue.

Shame that I'll leave 200mbit for 48mbit if I am lucky. But can't continue with this unusable broadband connection.
Standard User mrtcs
(newbie) Wed 06-Jan-21 14:55:20
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Re: Please Post your BQM


[re: srkain] [link to this post]
 
Oh man, that is awful (unless you only need internet access between 3am and 8am)!

The 'slower' FTTC will probably feel like a breath of fresh air for you. It's shocking VM can let any area get anywhere near as bad as this. Thanks for posting.
Standard User mrtcs
(newbie) Wed 06-Jan-21 14:58:40
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Re: Please Post your BQM


[re: mrtcs] [link to this post]
 
It's interesting though that it's actually not the worst during evening/night heavy streaming time, but is bad during business hours.
Standard User baringtech
(newbie) Wed 06-Jan-21 17:52:59
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Re: Please Post your BQM


[re: srkain] [link to this post]
 
Just for reference, this is my graph, also from Bromley BR1. The difference is very marked.

Hub 3 in modem mode with a homebuilt router running Mikrotik RouterOS on Virgins' M350.

https://www.thinkbroadband.com/broadband/monitoring/...
Standard User BMP
(newbie) Wed 06-Jan-21 21:04:45
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Re: Please Post your BQM


[re: mrtcs] [link to this post]
 
Hi

Here is a link to our BQM. We have a hub 3 in standard mode and our oomph package was recently upgraded from M500 to M600. The family regularly moan about freezing and dropouts and we even had a total stop today for about 40 mins?

My Broadband Graph

Edited by BMP (Wed 06-Jan-21 21:08:16)

Standard User srkain
(newbie) Wed 06-Jan-21 23:12:04
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Re: Please Post your BQM


[re: baringtech] [link to this post]
 
Wow. The difference is huge to my BQM.
My modem levels are good so I don't know if there might be another cause to this or maybe you are in a less congested node.
Standard User gary333
(experienced) Thu 07-Jan-21 10:02:54
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Re: Please Post your BQM


[re: srkain] [link to this post]
 
In reply to a post by srkain:
Wow. The difference is huge to my BQM.
My modem levels are good so I don't know if there might be another cause to this or maybe you are in a less congested node.


Are you sure your connection is being used to torrenting somewhere or other?

The reason I ask, is my graph looks like this pretty much all the time (and this one is a Sunday to boot).

https://www.thinkbroadband.com/broadband/monitoring/...

However when torrenting it looks like this (9AM-4PM?)

https://www.thinkbroadband.com/broadband/monitoring/...
Standard User Saltank
(committed) Thu 07-Jan-21 12:04:17
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Re: Please Post your BQM


[re: mrtcs] [link to this post]
 
My Broadband Ping

VMB 550/35 on the Hitron CGNv4 modem in Bridge Mode

I have had repeated random outages, especially from March - September 2020 (until an engineer came around and said to call him if it happens again) whatever he did stopped it dropping.

The upload was crippled to 3Mbps between March-June 2020. It is again down to around 10Mbps this lockdown.

I also suspect the Puma6 bug might not be fixed, I do have totally random issues like 1) websites not loading or taking too long to load (could be PEBCAK but I can't diagnose) 2) Stadia jitter resulting in a less than smooth experience, even when plugged directly into the Hitron hub/modem.
Standard User derby13
(regular) Thu 07-Jan-21 14:14:05
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Re: Please Post your BQM


[re: Saltank] [link to this post]
 
https://www.thinkbroadband.com/broadband/monitoring/...

Derby. Hub used as modem only.
Standard User srkain
(newbie) Thu 07-Jan-21 17:38:21
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Re: Please Post your BQM


[re: gary333] [link to this post]
 
In reply to a post by gary333:
In reply to a post by srkain:
Wow. The difference is huge to my BQM.
My modem levels are good so I don't know if there might be another cause to this or maybe you are in a less congested node.


Are you sure your connection is being used to torrenting somewhere or other?

The reason I ask, is my graph looks like this pretty much all the time (and this one is a Sunday to boot).

https://www.thinkbroadband.com/broadband/monitoring/...

However when torrenting it looks like this (9AM-4PM?)

https://www.thinkbroadband.com/broadband/monitoring/...


No torrenting. Just my work laptop and sometimes my wife on Netflix.

Today was so bad that I had to use my personal hotspot connection.

Edited by srkain (Thu 07-Jan-21 17:39:44)

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