Set up a Broadband Quality Monitor (BQM) and let it run for a few days.
I had Virgin a few months ago and was suffering the effects of oversubscription. My BQM graphs would go crazy high from 8 am to 10 pm and return to normal from 2 am to 8 am.
This was a sign my area was not handling well the number of subscribers during working hours.
Unfortunately, there isn't much you can do. Virgin might give you an expected fix date, but in my experience, they will just set up a new date when the original deadline expires.
From what I have read on Virgin's customer forums, there is not much incentive for Virgin to fix oversubscription problems at the moment, as it is costly to do so and they are probably waiting for the lockdown to be over and usage levels returning to normal.
I've decided to change providers and moved to a "slower" FTTC connection. Although I am now getting 69 down / 14 up (compared to the 200/20 from Virgin), my pings are steady low all day and no signs of packet loss.
Edited by srkain (Mon 22-Feb-21 09:46:42)