Packet loss for a few days now

Hi

Anyone else seeing this kind of packet loss. I'm on 350mb connection in Luton.

It's been like this for a few days now and makes online gaming difficult and working from home extremely frustrating.

My Broadband Ping

Can you post the downstream/upstream stats from the Network Info and the Network log?

Here you go

Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 363000000 -3 40 256 qam 29
2 251000000 -2.9 40 256 qam 15
3 259000000 -2.5 40 256 qam 16
4 267000000 -2.4 40 256 qam 17
5 275000000 -2.4 40 256 qam 18
6 283000000 -2.5 40 256 qam 19
7 291000000 -2.5 40 256 qam 20
8 299000000 -2.2 40 256 qam 21
9 307000000 -2.7 40 256 qam 22
10 315000000 -2.5 40 256 qam 23
11 323000000 -2.4 40 256 qam 24
12 331000000 -2.2 40 256 qam 25
13 339000000 -2.5 40 256 qam 26
14 347000000 -3.2 40 256 qam 27
15 355000000 -3.4 40 256 qam 28
16 371000000 -3.2 40 256 qam 30
17 379000000 -3 40 256 qam 31
18 387000000 -3 40 256 qam 32
19 395000000 -2.9 40 256 qam 33
20 403000000 -2.9 40 256 qam 34
21 411000000 -2.7 40 256 qam 35
22 419000000 -3 40 256 qam 36
23 427000000 -3 40 256 qam 37
24 435000000 -3.2 40 256 qam 38


Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 40.9 1574 1763
2 Locked 40.3 2739 2472
3 Locked 40.9 2725 2298
4 Locked 40.9 2439 2474
5 Locked 40.3 2417 2122
6 Locked 40.9 2248 2171
7 Locked 40.3 2239 2111
8 Locked 40.9 2201 1966
9 Locked 40.9 2104 1841
10 Locked 40.9 2070 1856
11 Locked 40.9 1999 1915
12 Locked 40.3 1770 1771
13 Locked 40.3 1821 1475
14 Locked 40.3 1676 1580
15 Locked 40.9 1641 1428
16 Locked 40.3 1634 1733
17 Locked 40.3 1664 1686
18 Locked 40.9 1462 1624
19 Locked 40.3 1451 1524
20 Locked 40.3 1372 1531
21 Locked 40.3 1358 1504
22 Locked 40.3 1317 1589
23 Locked 40.3 1272 1507
24 Locked 40.3 1236 1497

Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 39400009 36 5120 64 qam 4
2 46200012 37 5120 64 qam 3
3 53700004 36.5 5120 64 qam 2
4 60300026 38.5 5120 64 qam 1


Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 0 0
2 ATDMA 0 0 0 0
3 ATDMA 0 0 0 0
4 ATDMA 0 0 0 0


Network Log

Time Priority Description

23/06/2021 19:33:5 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/06/2021 19:33:5 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/06/2021 18:43:37 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/06/2021 18:43:35 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/06/2021 18:43:22 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/06/2021 18:43:22 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/06/2021 18:43:21 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/06/2021 17:58:47 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/06/2021 17:58:46 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/06/2021 17:58:22 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/06/2021 17:57:17 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/06/2021 17:57:16 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/06/2021 17:57:14 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/06/2021 17:57:13 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/06/2021 17:57:13 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/06/2021 17:57:12 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/06/2021 17:57:12 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/06/2021 17:57:11 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/06/2021 17:57:10 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/06/2021 17:57:10 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

I'm no expert, but the upstream power levels are too low - possibly needs an engineer.

You can ring virgin (early is best) or post on their community forum for staff to assist.

Thanks BuckleZ

This is the view this morning and nothings changed on my end.

My Broadband Ping