Virginmedia hub3 and ms teams problems

Has anyone had issues with hub 3 from virginmedia and using microsoft teams. My audio keeps dropping and teams reports bad network and packets dropped.

Someone else posted that hub 3 have an inherent hardware fault with an Intel chip inside the unit. It causes udp packet drops apparently. I have found a link to this fact on wiki.

I'm new to virginmedia but customer service won't help and seem to be in denial. I would like to cancel my new contract and go back to BT where I had no issues.

Have you tried connecting via a network cable and see if same thing still happens. This issue could be just that the wifi on the router is not very good, especially when you have lots of neighbours broadcasting their signals too.

In reply to a post by Dorpark22:

Someone else posted that hub 3 have an inherent hardware fault with an Intel chip inside the unit. It causes udp packet drops apparently. I have found a link to this fact on wiki.

The UDP problems were true when launched but have been resolved by software updates (automatically). I have no problems with MS Teams and I use a Hub 3.

Hi,

I would check all your equipment. How is Teams connecting? Browser? App? What type device are you using Teams on? Can you stream films solidily (w/o audio dropping)? What VM package are you on (speedwise)? Any of these questions could lead to the area where you are most likely having issues. Might not be Teams related.

HTH,

Thanks all. VIRGINMEDIA have advised, a technical fault affecting the area. So we wait and see if it can be fixed....!

Have been having perhaps similar issues (Teams dropping out for several seconds every half-hour or so). Setup Win10 laptop, Teams app, wifi, hub 3. Near Netherhall school if that puts me @Dorpark22 in the "affected area". Going on for I think about a month.
Thanks for posting, very helpful.

VM are still having issues with heavy UDP usage on the Hub 3 and 4. Users have reported the Broadcom based Hub 5 has no issues. See this long running thread https://community.virginmedia.com/t5/Speed/UDP-issue...

The chances of getting a Hub 5 are very slim, unless you are a 1GB customer and really need one.

The "software" fix for the Intel Puma chipset was more of a sticking plaster and I doubt if it will ever really fix the underlying hardware IMHO.

Personally I have used both the Hub 3 and the Hub 5 and on my circuit the BQM's are slightly cleaner on the Hub 5. Not proof of anything, just my observations.

In reply to a post by Dorpark22:

Thanks all. VIRGINMEDIA have advised, a technical fault affecting the area. So we wait and see if it can be fixed....!

Yes, sounds like that! Hope they fix it fast for you....

I've had a Hub 3 for 4 years, and had no issues with teams or any other UDP connections. even when used heavy.... Best of luck!

In reply to a post by Adduxi:

VM are still having issues with heavy UDP usage on the Hub 3 and 4. Users have reported the Broadcom based Hub 5 has no issues. See this long running thread https://community.virginmedia.com/t5/Speed/UDP-issue...

The chances of getting a Hub 5 are very slim, unless you are a 1GB customer and really need one.

The "software" fix for the Intel Puma chipset was more of a sticking plaster and I doubt if it will ever really fix the underlying hardware IMHO.

Personally I have used both the Hub 3 and the Hub 5 and on my circuit the BQM's are slightly cleaner on the Hub 5. Not proof of anything, just my observations.

You're right there! I ordered (upgrade) to 1GB service, with online chat telling me it would be a Hub 5 and the contract information showing hub 5, but what did they deliver, a hub 4. Customer services basically said tough, so I put notice on the account. Got retentions calling back and they have ordered a Hub 5, let's see what I get this time around.

Apparently the hub 5 is out of stock, or no longer something they provide depending who you ask in CS.....

thanks Gary and Adduxi - I'll try logging this one via Virgin's own support and see what happens... will keep hopes low!