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Its not everyone, around 94% of customers, some areas need further works.
Isnt rolled out at my address.
Edited by Chrysalis (Sun 21-May-23 22:29:08)
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Yep got it here, great!
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Register (or login) on our website and you will not see this ad.
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Working here in Peterborough.
Virgin Media
Connection Speed: DL: 1.2Gbps UL: 55Mbps
Speed test: 940Mbps DL
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i rebooted mine the other day finally got it since then my service has been terrible been at this address 5 years thought been with virgin since the Yorkshire cable days always had the top package at the time at both addresses always had max speed both up and down 24/7,
since the reboot with the new config ive never seen past 40 up and my download speeds are anywhere from 200-500 where as before was getting constant 1150/52 think a phone call is in order but i totally CBA with the hold for hours at a time and script monkeys lol,
just found out this week ms3networks are installing on my street and hope to be completed by august think after being a VM customer right from 1995 YC days might finally be the time the move on
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Mine not been done in Derbyshire..
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Leicester, there is other reports from the city (and county) as well.
Be interesting to see if Philce got it.
If there is concerns with capacity I actually do prefer they dont do it for what its worth, since I use upstream QoS, if it e.g. varied from 70-100 I would be shaping down to the 60s round the clock anyway and would risk regression on other metrics of the connection. I did have visible upstream congestion up until they added the 3.1 US channel. (with 50mbit upload config)
Edited by Chrysalis (Thu 25-May-23 02:23:24)
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Leicester, there is other reports from the city (and county) as well.
Be interesting to see if Philce got it.
If there is concerns with capacity I actually do prefer they dont do it for what its worth, since I use upstream QoS, if it e.g. varied from 70-100 I would be shaping down to the 60s round the clock anyway and would risk regression on other metrics of the connection. I did have visible upstream congestion up until they added the 3.1 US channel. (with 50mbit upload config)
Not got it here yet either.....
Just rebooted, and now the connection is terrible!
My Broadband Ping
Edited by Philce (Fri 26-May-23 13:27:07)
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Yeah that looks rough. I am guessing despite the improvements, the Leicester network is still in a poor state compared to the rest of the country.
Luckily mine is still very good in terms of peak vs off peak, but my noise increases seem to be getting worse.
I checked my graph after looking at yours, and another outage (packet loss spike) at just before 4pm, whats in the log?
This
26-05-2023 15:53:43 critical No Ranging Response received - T3 time-out;CM-MAC=xx;CMTS-MAC=xx;CM-QOS=1.1;CM-VER=3.1;
26-05-2023 15:53:41 critical 16 consecutive T3 timeouts while trying to range on upstream channel 0;CM-MAC=xx;CMTS-MAC=xx;CM-QOS=1.1;CM-VER=3.1;
My 3.0 upstream's have been spending most of the time on QAM32 (modulation downgrade due to noise), and now they are logging large amounts of T3s as well.
I reported this to VM a few weeks back and its "within spec" so all good I guess.
However the drop's are not frequently visible on TBB, and I have only had one drop whilst doing stuff interactively, given my performance is still at max speeds, I have left it alone, would feel a bit silly having a big rant on the phone when the problem is largely not affecting me real world.
Edited by Chrysalis (Sat 27-May-23 00:15:24)
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They seem to have taken mine away! 
Back down to 52MB BUT
I now have the DOCSIS 3.1 upstream channel now. Before I did not but did have the 100mb upload... how odd.
Virgin Media
Connection Speed: DL: 1.2Gbps UL: 55Mbps
Speed test: 940Mbps DL
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Yeah thats odd, how did it actually perform without 3.1?
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I got about 70 to 80mb out of it.
Virgin Media
Connection Speed: DL: 1.2Gbps UL: 55Mbps
Speed test: 940Mbps DL
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Got text from VM saying doing upgrade work on 2nd June.
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Strange one, after being on the phone to VM they agreed that three could see my connection was bad (didn’t say how she knew because all levels etc were OK), appointment booked for Tuesday.
However I just couldn’t figure out why the performance could crash after a reboot, so I factory reset the hub and now all is OK, the hub was not changed except the WiFi being disabled.
Still got 50Mb upload, but performance settled, also got the text about the works this week.
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Outage was in the early hours, it is refreshing VM actually inform customers of maintenance, DSL providers can learn from that.
Looking at connection since, US channels are QAM64, DS errors are almost zero pre RS, and zero RS.
However already 19 combined T3's on the 5 US 3.0 channels. (possible these stats didnt reset from before, but the DS errors reset so I assume the Us have as well).
Still 50mbit upload.
TBB graph looks pretty much the same, mine of course is much better than yours still, however I examined recent graphs closer than normal, and these T3's are causing bursts of packet loss here and there, just no affect on latency.
Edited by Chrysalis (Fri 02-Jun-23 15:14:19)
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Lucky you I did not get anything at all, rebooted a few times, I called them they said they can't access my router therefor that's the reaons I can't get it, how is that my fault?
I have changed the router from modem mode to router, factory reset also but no luck.
any advice?
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any advice?
Modem Mode makes no difference to the engineering level, the call centre just fobbed you off. In either mode you will see the Hub downloads from the CMTS (head end) over the coax side a configuration file. This configuration file determines the speeds you receive. Each modem is listed at VM's head end, so they know precisely which config file you are being sent. I think your area may not have had the upgrade yet.
When calling you can never talk to anyone technical. The Community Forum is better, but can take ages to get a response as they are busy.
23 years of broadband connectivity since 1999 trial - Live BQM
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Thanks for your answer,
I did get an email saying they upgraded my speed though
I called technical first, the guy had no idea about the boost upgrade, he said I have to upgrade to a Gig (I have 500) which is clearly a lie.
Then spoke to customer service and he said what I have told you on previous post.
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What service are you on? I’m on M200 now M250. Upload speed change of 5mbps wasn’t dramatic here.
23 years of broadband connectivity since 1999 trial - Live BQM
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I have the 500 packages
It should have gone from 36 to 52 mbps
It would have helped a lot for work
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I have the 500 packages
It should have gone from 36 to 52 mbps
It would have helped a lot for work
Shame! In modem mode my hub 3 responds to https://192.168.100.1 and I press "check router status" on the front page (don't log in) and on the Configuration tab it shows you the Primary Downstream Service Flow and the Primary Upstream Service Flow
The "Max traffic rate" is in bytes per second the speed you are limited to.
23 years of broadband connectivity since 1999 trial - Live BQM
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Cable Modem Status
Item Status Comments
Acquired Downstream Channel (Hz)
226750000
Locked
Ranged Upstream Channel (Hz)
39399917
Locked
Provisioning State
Online
Is it a hub 3 limitation then ?
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That's the Status tab, you want the Configuration tab.
Mine shows:
Downstream
Max Traffic Rate 287500061
Upstream
Max Traffic Rate 27500061
Converting the bits/sec into megabits/sec:
287500061 = 287.5
27500061 = 27.5
This is about the top I see in a speed test on the 250/25 service.
The Hub 3 is DOCSIS 3.0 and you need the 4 or 5 to use additional DOCSIS 3.1 features, which I think might include more upstream capacity.
You could ask Customer Services if they can get you a newer hub.
23 years of broadband connectivity since 1999 trial - Live BQM
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Got a text saying works have been completed and inviting to manual reboot the hub 5.
Still 50mbit upload.
US channels back to Qam32.
Edited by Chrysalis (Mon 05-Jun-23 12:05:53)
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Still on 50Mb here too, 2 outages overnight though, so something is still going on.
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Still stuck on 52mbs when my online account says I should be getting 104..
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Just rebooted after about a week and im back on 100mb upload.
Speedtest gives me around 940 down and 103 up.
Virgin Media
Connection Speed: DL: 1.2Gbps UL: 55Mbps
Speed test: 940Mbps DL
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Not checked for a while, and was away for few days, I checked just now and no US timeouts at all now, no 3.1 T3's and still no post error correction errors on DS, so at least quality has gone up again.
But of course still same upload,
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Still stuck on 52mbs when my online account says I should be getting 104..
Where does it say this on the online account?
Ahh found it, VM did a bit of a poo poo there, dev's for my virgin media assumed its done nationwide I guess.
Edited by Chrysalis (Tue 13-Jun-23 21:51:26)
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well. its false advertising now as we are not getting what we should..
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well. its false advertising now as we are not getting what we should..
VM are totally misleading, con and useless! Glad I left them back in 2009 never went back to VM ever since!
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well. its false advertising now as we are not getting what we should..
Don't think your account page is advertising, though they've blatantly just a static number in there with no idea of the actual segment.
Their website absolutely is advertising though and they seem to have utterly failed with the small print. It actually damns them harder rather than covering them.
If you're the same Locky complaining about this on their Community they seem to have some work to do before they increase your upload speed. I suspect you're one of those in a small RFoG area attached to a larger HFC area. This is bad, and the most viable way to get your upload higher would be to convert you to XGSPON which in turn involves more work.
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YouFibre uncapped via Mikrotik CHR. Faelix via Mikrotik RB5009.
Edited by XGS_Is_On (Wed 14-Jun-23 12:03:47)
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Seen the reply in a thread where their tech support asked someone to run a speedtest when the person posted a 55mbit config. (I dont think their staff are that dumb, that must be a clear delaying tactic.)
The reply was nice and to the point. 
I made my own thread last night without realising the other 2 top threads were on the same subject.
Whilst I accept my area cant be done until they have the works required I wanted to make the point sticking a 104mbit upload in the account area (and it seems what you posted about also the advertising with no words of some areas not yet been covered) is wrong and should be corrected.
Edited by Chrysalis (Wed 14-Jun-23 12:39:21)
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Seen the reply in a thread where their tech support asked someone to run a speedtest when the person posted a 55mbit config. (I dont think their staff are that dumb, that must be a clear delaying tactic.)
The reply was nice and to the point.
You're welcome.
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YouFibre uncapped via Mikrotik CHR. Faelix via Mikrotik RB5009.
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Its a large RFoG area with both Swadlincote and Burton upon Trent which are both large towns all using RFoG..
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Its a large RFoG area with both Swadlincote and Burton upon Trent which are both large towns all using RFoG..
They may well not be bothering with investment in DoCSIS capacity with a view to getting you to XGSPON in that case.
Either way you cannot have 100 up on 4 upstream channels. Even on 6 would be risky and foolish if it's been installed for 3-4 years.
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YouFibre uncapped via Mikrotik CHR. Faelix via Mikrotik RB5009.
Edited by XGS_Is_On (Thu 15-Jun-23 10:52:41)
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My install in this area is about 2 years old now... BT are close with installing FTTP so I will go down that route.
I don't get how Virgin are going to get everyone on 100mbs+ uploads from now until November..
Edited by lockyatlrg (Thu 15-Jun-23 15:26:13)
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My install in this area is about 2 years old now... BT are close with installing FTTP so I will go down that route.
I don't get how Virgin are going to get everyone on 100mbs+ uploads from now until November..
For you 6 channels and fewer people sharing them, then XGSPON.
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YouFibre uncapped via Mikrotik CHR. Faelix via Mikrotik RB5009.
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When I was speaking to the guys installing the cab (quite a large grey one) they said they 10GBS hubs. Don't know what truth is in that..
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Its a large RFoG area with both Swadlincote and Burton upon Trent which are both large towns all using RFoG..
They may well not be bothering with investment in DoCSIS capacity with a view to getting you to XGSPON in that case.
Either way you cannot have 100 up on 4 upstream channels. Even on 6 would be risky and foolish if it's been installed for 3-4 years.
i only have 4 upstream in a RFoG area and i have the 100 meg upload, i forgot to update my comment earlier in this thread turned out i had QOS on my router limiting it and sicne figuring that out ive had solid speeds so its not impossible, thought ive got an alt net building in the street so will still be moving away either way soon as thats done
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Seen the reply in a thread where their tech support asked someone to run a speedtest when the person posted a 55mbit config. (I dont think their staff are that dumb, that must be a clear delaying tactic.)
The reply was nice and to the point.
You're welcome.
I got a reply saying its expected due to works needed (which I already knew of course), but ofc no comment on the portal and advertising, they wouldnt hint at a date.
However bidb does have a load of VM spots scattered around, most of them in last week of June, no idea if would be related, but I dont recall seeing that much planned VM works before.
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Seen the reply in a thread where their tech support asked someone to run a speedtest when the person posted a 55mbit config. (I dont think their staff are that dumb, that must be a clear delaying tactic.)
The reply was nice and to the point.
You're welcome.
I got a reply saying its expected due to works needed (which I already knew of course), but ofc no comment on the portal and advertising, they wouldnt hint at a date.
However bidb does have a load of VM spots scattered around, most of them in last week of June, no idea if would be related, but I dont recall seeing that much planned VM works before.
FTTP overlay.
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YouFibre uncapped via Mikrotik CHR. Faelix via Mikrotik RB5009.
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So I see you got the speed upgrade.
Rebooted my hub5 i now have it as well, before the reboot I was on 55mbps so it seems any kind of automated rollout didnt happen.
Edited by Chrysalis (Sun 20-Aug-23 00:03:02)
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Just noticed mine upgraded to 100Mb on 24/08, I didn't reboot, but the samknows monitoring shows a few short outages during the day.
I was at work and the kids didn't complain!
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Better late than never, just got email telling me upload speed is getting upgraded.
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Yes so did I (although it was classed as spam!).
Better late than never (1 month!)
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