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I got an email from VM last month about renewal.
I pay for M500 with volt boost to 1gig £45 (Now £48) then £62 after 18 months
Last month they wanted:
£52 then £69 after 18 months.
They just sent me another email and now they want:
£56 then £73 after 18 months.
I can get 1Gig via City Fibre for around £35-£45 depending on provider or I can go 2gig up and down for £50 with Yayzi..
VM are DELUSIONAL with their pricing. In places where other services are being sold and provide the same or faster speeds they cant charge those mad prices.
The thing that makes it even more nuts is as a new customer M500 is £35!!
Madness!
I will lose my double data on O2 but my plan is 150gb anyway and I only use around 70gb a month so not getting the 300gb I am now is no real loss to me.
So come July I will order with Yayzi or Zen before my contract is up in August.
By by VM. It was nice knowing you. Don't let the door hit you in the ass on the way out!
Virgin Media
Connection Speed: DL: 940Mbps UL: 105Mbps
Speed test: 940Mbps DL
Edited by Seansmit17 (Sat 27-Apr-24 00:31:51)
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Yep, send the message with your feet, you in a CF area, so go ahead with it.
The crazy thing is we know they can afford to do better as some customers do get much better offers, VM have a really wide variance on their pricing from one customer to the next.
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Yes, I agree, it's the worst part about VM for me. I had M500 on Volt (so boosted to 1gig) for £37/month, contract expired and they wanted £70-80 (can't remember the exact number).
Managed to haggle it down to £40/month again after a bunch of calls.
The ironic thing is if they'd had it go from £37 to say £47 after the term ended I probably wouldn't have bothered haggling, but as you say at £70+/month it's a terrible deal esp when I have multiple other providers available now.
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I was on M350 at the start of the month for £34 which is prior to April price increase, got a phone call trying to sell my a better package for £43 with phone and TV, but I didn't want that.
Went online and had an offer shown for M500 for £36.24 with no price increase until April 2025, so I took that.
Two nights ago I went on my account to turn off marketing as I'm getting calls every other day, and there was an offer for 1 Gig at £40, so I took it - no haggling for 18 months 
I know £40 is expensive compared to some, but my only other options are 50/6 VDSL or 4G
They can do better pricing when they want to, and all the haggling every so often annoys me, but its not been quite as bad the last few years as it was when I first joined.
Edited by R0NSKI (Sat 27-Apr-24 17:18:19)
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Yeah, you have CityFibre like you mentioned in a previous thread on Zen or Yayzi.
I'm pretty certain that if you were to switch and inform VM to cancel their service they'll immediately offer you a cheaper deal!
This happened with me 2 years ago on FTTC. I was with TalkTalk and the price was originally £19.75 a month and slowly it crept up and eventually jumped to £40 a month for 80/20 after the 2 year contract!
I then joined BT Home Essentials 2 in July 2022 for £20 a month! I simply entered my landline number and I instantly transferred to the new service while the old TalkTalk service was auto-cancelled that was under my dad's name.
Guess what? Within a few days of this transfer I received a physical letter by post from TalkTalk offering me the same service for £20 a month! They could've offered me this in the first place. But they don't, until you genuinely migrate. If you haggle while you're with your existing provider then often they pretend to be strict. But as soon as you migrate then the old provider start begging you to stay.
I had this very same experience with Sky once 6 years ago when I switched to Plusnet ADSL. They called us and someone from customer service tried to keep us as an existing Sky customer.
Of-course I wasn't going to cancel the migration and stick to TalkTalk. Because even if they did offer me the £20 a month contract, I know they will price hike again after a few months mid-contract!
In your case it is an absolute no-brainer to join CityFibre as you'll get symmetrical gigabit speeds, which VM doesn't offer it unless it upgrades to Gig2.
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What makes no sense in these scenarios is once you actually leave you’re in contract with another provider and can’t come back for 18-25 months.
It’s like they don’t understand the concept of a minimum term.
Kris
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If you are in the 14 day cooling off period, then you can, but would many bother.
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Interesting, an employee has started telling people to not take volt packages, apparently they very rarely get good offers available to give out for volt customers, and non volt deals wont be offered as they want to keep them on the O2 sim, second hand info, so dont blame the messenger if its all rubbish lol.
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VM know I was considering CF, I quoted price to them, and actually did cancel, this was now weeks ago and no attempt has been made to keep me. So sadly there is little certainty and its very much a lottery.
Also I have never had an offer under the my deals section.
For science I do plan to ring them within 7 days of termination date, just to see if anything better gets offered.
When I was last on them years ago it was far easier, just rang saying thinking of leaving and would give you a nice deal. They seem far worse now. But maybe back then I was just one of the lucky ones.
Edited by Chrysalis (Sun 28-Apr-24 02:35:15)
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VM could not offer me anything to stay.. unless it was free 1gig 
I am not going to stay now, not with the other providers giving a much better deal.
If VM was still my only option for anything faster than VDSL2 (70 ish mb here) then I would fight for a better deal. M500 for £45 again or there abouts would suit me fine. It's a little pricy mind.
But yes, It will be interesting to see if VM will fight to keep me or not or just say ok, cya
Virgin Media
Connection Speed: DL: 940Mbps UL: 105Mbps
Speed test: 940Mbps DL
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I upgraded a few weeks ago to beat this April's price increase - got M500 for £36, just got an upgrade to 1 Gig for £40.
I've no other option for decent speeds.
Edited by R0NSKI (Sun 28-Apr-24 17:37:14)
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Horrible company. Two of our community group were with VM, charges hiked remorselessly and no offers at renewal time. Fortunately we had introduction of FTTP at the same time, no contest and VM is no more than a dirty word at our meetings.
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I upgraded a few weeks ago to beat this April's price increase - got M500 for £36, just got an upgrade to 1 Gig for £40.
I've no other option for decent speeds.
Shows how messed up they are: should've rinsed you.
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The only way Vermin make sense if if you swap the contract between yourself and partner every 18m to take perpetual advantage of the new customer pricing.
Does mean a day of downtime.
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I've been with them six years, every contract renewal I've had to haggle, cancel etc but eventually got a deal I'm happy with. Telephone support is also useless, they are obsessed with Wi-Fi and just don't understand what modem mode is, every time you phone you end up starting again, so if I ever have a problem I have to use the forums.
Never needed to swap between myself and my wife either.
Trouble is I have no choice.
Edited by R0NSKI (Mon 29-Apr-24 06:45:40)
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I had been with Virgin for some years as my only alternative was 2Mbps ADSL. FTTP became available this year and I signed up with Zen. Virgin were a nightmare to deal with, I dreaded having to renegotiate a deal at the end of every contract. When I called to cancel it took 45 miniutes on the phone being passed from one agent to another before they accepted that I actually wanted to leave. After that they obviously got the message as they have made no attempt to retain me. I'm so glad to be free of them!
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Like R0NSKI said there's a 14 day cooling period where the ISP is hoping that you change your mind and cancel your migration so that way you won't get penalized.
Also in my case when switching from TalkTalk to BT Home Essentials 1 or 2 there's no minimum contract term! If you take a social tariff broadband service you can quit penalty free and also there aren't any price hikes. For example my price remained at £20 a month despite the April price hikes on the rest of the packages.
TalkTalk were also aware of this, which is why they sent me a letter trying to make me stay only a few days after I was in the process of migration. But the thing is, I already paid £14.99 for the delivery cost of the BT Smart Hub 2 and Alexa Advanced Home Phone. It makes little sense after this to actually change my mind considering my kit were going to arrive within a few days. Not to mention I already felt betrayed by the constant mid contract price hikes.
I didn't have Community Fibre available at that time 2 years ago. Now, I'll be happier to upgrade to FTTP.
But that's one peace of mind I have with BT Home Essentials is that the price remains the same and I can migrate whenever a better deal comes elsewhere. The only disadvantage with social tariffs is that you don't get those vouchers like £50-100 Uswitch offers. But the service is exactly the same.
But that's another reason why these ISPs price hike at the end of the contract so they can compensate some of their losses from the vouchers that they gave away. But the voucher offers are given by ISPs to entice you to switch to them. Once they offer you can attractive deal they can then take advantage of you later on mid-contract. The most significant price-hike usually happens after you've completed a minimum contract term. Most customers aren't alert of this and are silently being ripped off while remaining with their ISP.
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Apropos "out of their minds" .. in reality they are probably behaving in a brutally rational manner. To give a crude example, if they increase prices by a third, and lose fewer than a third of their customers, then their revenue will increase.
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They have offered me 1gig at £49 now haha
Virgin Media
Connection Speed: DL: 940Mbps UL: 105Mbps
Speed test: 940Mbps DL
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They have offered me 1gig at £49 now haha
Yeah they're out of their mind. Really wish they'd stop this nonsense and charge competitive prices. Gig1 over cable is inferior to other similar speed services in every way bar raw download speed and pricing should reflect that. Most of the cable network is ancient with upgrades over its lifetime really not that much per year.
FTTP instead of cable? If you can, you should. Little nod back to their turn of the century advertising.
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Its a very odd, old school strategy. I've been waiting for fibre for years and virgin media (via nexfibre) beat two altnets to the punch (delivering in 4 months what I'd already been waiting 2+ years for!). I therefore had to take up the offer but the whole process is weird. I was in a bit of a tight spot financially when signing up so only took M250 (still 10x faster than what I had) - offered me a similar silly out of contract price (£67?) but £25 in contract?? No problem I thought - i'll just cancel in 18 month (hopefully one of the altnets or openreach are available by then). Since ordering my finances suddenly got a lot better. Went to upgrade and unlike every other provider I've been with the only way to upgrade in contract is to talk to an advisor?? Its like going back in time ~20 years. If I have to phone and get a price seemingly pulled out of thin air I will not be coming back (hopefully I can just use ofcom switching service in 16 months time to save the cancellation call - my time is too precious to spend 30 minutes on a phone call). If someone from VM reads this - understand all this messing about with cost is really off putting - every other provide say its X for X a month. Why is this so hard?
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(hopefully I can just use ofcom switching service in 16 months time to save the cancellation call - my time is too precious to spend 30 minutes on a phone call).
Given what I've heard, if I were in that situation I'd be inclined to use "signed for" postal mail to give formal, written notice of your termination of the contract. Job done.
From their T&Cs:
N. Other ways to end this agreement
1. In addition to your rights to cancel during the cooling off period, either
you or we may end this agreement at any time (including during or at the
end of any minimum period) by giving the other 30 days’ notice. You can
provide notice and end this agreement under this provision by:
1. dialling 0345 454 1111 from any phone (for information on how much this
call will cost from a Virgin Media home phone visit virginmedia.com/
callcosts. Call costs from other networks and mobiles vary); or
2. writing to Virgin Media, Sunderland, SR43 4AA.
(Of course, keep a photocopy of the letter, and the signed-for receipt, in case of any subsequent dispute)
Edited by candlerb (Tue 30-Apr-24 14:02:38)
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I still havent had a retentions call, so their best offer to me remains £55 (500M volt), add £18 O2 on top so £73. Their standalone offer with no bundle was close to £80 (rep said that also needed O2 sim).
They do seem stuck in a time warp, I can only imagine there must be people who just cave in, and its overall a profitable practice to them, but would think if someone actually cancels, some common sense would kick in and they would fold.
I will give it to them on throughput, they are very good, but the market has moved on, they no longer a clear leader in the market on access speeds. Obviously for folks like Ronski they still in that position, but its no longer their position across their entire footprint.
Edited by Chrysalis (Wed 01-May-24 03:50:15)
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They do seem stuck in a time warp, I can only imagine there must be people who just cave in, and its overall a profitable practice to them, but would think if someone actually cancels, some common sense would kick in and they would fold.
They behave like what they, underneath it all, are: a North American cable company.
http://www.dslreports.com/forum/r33827155-Spectrum-s...
Familiar?
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The O2 SIM isn't tied to the broadband/TV account anymore, when I renewed I changed the O2 SIM to a £8 30GB deal I found on Uswitch, its been doubled with volt too. We have 5 SIM only contracts in the house all on this deal, now paying £6.40 for the other 4 with the 20% multi line discount. (obvs more now with the recent RPI increases, but its not much being so low in the first place).
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I may have looked into renegotiating with O2, or just replacing with another cheaper sim like you did, but seemed pointless without renewing with VM first, when my VM is terminated I will be putting my 2nd phone back on giffgaff. I would have needed some kind of O2 sim though as the deals offered to me were 500m, they need an O2 sim in my name to get boosted to 1 gig.
Edited by Chrysalis (Thu 02-May-24 11:03:06)
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Well after I got of the PC there was a text waiting for me on the phone, they say they have been trying to get hold of me, and there is an offer of £19 or £100 cashback, the £19 says for broadband, no speed quoted. The cashback is basically one or two month's free given the absurd monthly fee's been offered, the £19 is too late as of course I have now setup a new connection. But it seems they have suddenly decided they want to keep me as a customer.
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You still going ahead with FTTP?
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Yep,
I did get another email today from VM.. still asking for £56 for M500... I don't think so bub.
I wont be staying anyway. I am with O2 so I will lose my double data but thats no loss. I am on a 150gb plan (doubled to 300gb) and I only use around 70gb a month.
I will be placing an order with either Yayzi or Zen (unless another provider starts doing 2gbps) in mid june/july as my contract is up on the 4th August.
Virgin Media
Connection Speed: DL: 940Mbps UL: 105Mbps
Speed test: 940Mbps DL
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I rang the number in the text message to see if they would arrange pickup of the equipment which they did, interestingly this number had no call queue whatsoever, and answered by someone within a couple of seconds working from home in the UK, so seems to be some kind of VIP number.
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I just placed an order for 1gig with Yayzi. Install on the 12th June. Once that's confirmed I'll be calling VM and asking them to terminate my account and send a final bill
I wonder if they will make an offer to try and get me to stay. It won't work but it will be funny 🤣
Virgin Media
Connection Speed: DL: 940Mbps UL: 105Mbps
Speed test: 940Mbps DL
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I rang the number in the text message to see if they would arrange pickup of the equipment which they did, interestingly this number had no call queue whatsoever, and answered by someone within a couple of seconds working from home in the UK, so seems to be some kind of VIP number.
You might have been connected to a VIP number, but more likely it was a VOIP number
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Oh this is funny af..
I just looking at roadworks and VM are doing a metric [censored] ton of works around Peterborough. I assume its upgrading the network from coax to fibre?
Just as I am leaving too haha
EDIT:
A friend of mine in Manchester has just had nextfibre do his street... EIGHTY FOUR POUNDS for 2Gbps down and 200mps up and NINETY POUNDS FOR 2GBPS UP AND DOWN.
Hell na. How do they expect to get any money? Do they just not want to sell those faster connections but want to say they have it?? My friend is with TalkTalk FTTP via Openreach and pays £23 for 500mb currently.
Virgin Media
Connection Speed: DL: 940Mbps UL: 105Mbps
Speed test: 940Mbps DL
Yayzi 1.2Gbps Install 12/06/2024
Bye VM, Don't let the door hit you in the ass on the way out!
Edited by Seansmit17 (Sat 25-May-24 19:24:29)
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You have to believe they are aware of the market so if they price their service in a way which is unfriendly to most consumers they must not want those consumers.
Look at Talk Talk debt problems for instance, maybe VM are not going down the pile it high sell it cheap route.
Edited by Nervous (Sun 26-May-24 15:42:59)
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I think you've hit the nail on the head. Checking my car insurance this am cheapest quote was £230 or so, the dearest was £2060. We got the message.
Edited by Malwaremike (Sun 26-May-24 15:47:12)
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Hell na. How do they expect to get any money? Do they just not want to sell those faster connections but want to say they have it?? My friend is with TalkTalk FTTP via Openreach and pays £23 for 500mb currently.
Point 1: 500M and 2G cost Virgin about the same to provide. They want to hoover up customers, and don't care what speed they take. However, if there are a few people prepared to pay way over the top for stupidly high speeds, that's just cream that they are very happy to take.
Point 2: That Talktalk 500M price quoted must be a special deal. Right now they're offering £35, "reduced from £39". And it's being offered by a company which is struggling with debt and desperate to maintain market share.
Point 3: there are still plenty of places that have VM coverage but no Openreach FTTP or other ultrafast alternatives. So it could make financial sense for them to milk that market while they can, even if that means losing a few customers in more competitive areas.
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Oh this is funny af..
I just looking at roadworks and VM are doing a metric [censored] ton of works around Peterborough. I assume its upgrading the network from coax to fibre?
Just as I am leaving too haha
EDIT:
A friend of mine in Manchester has just had nextfibre do his street... EIGHTY FOUR POUNDS for 2Gbps down and 200mps up and NINETY POUNDS FOR 2GBPS UP AND DOWN.
Hell na. How do they expect to get any money? Do they just not want to sell those faster connections but want to say they have it?? My friend is with TalkTalk FTTP via Openreach and pays £23 for 500mb currently.
No works here scheduled, but they do have my area sewn up, nearly every AP in the area is VM. I am expecting VM FTTP 2029-2030 here.
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... just looking at roadworks and VM are doing a metric [censored] ton of works around Peterborough. I assume its upgrading the network from coax to fibre?
Yup, certainly is. Lots of cabinet pedestals, new ducts and chambers. When it'll start being sold no idea, a while to go yet, but that's what it is.
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You know when they will do Leicester? no works here from them.
Would be nice to have a second FTTP option.
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The deed has been done.
My virgin service will end on the 6th July.
Final bill looks to be around £100. Could be £150 as I have not paid this months bill yet so I dont know if the £100 I was told includes the due balance..
Looking forward to the12th June when CityFibre will be here to install.
Bye bye virgin. Got no real issues with them apart from price. The service has been perfectly fine.
They could do with an email or txt to let me know about maintenance so I am not left without a connection with no warning! They got a bad habbit of doing that. Never had issues with speed. Theres been the old fault here and there that got fixed within a few hours or less.
Maybe Ill return in the future for that double data on O2!
Virgin Media
Connection Speed: DL: 940Mbps UL: 105Mbps
Speed test: 940Mbps DL
Yayzi 1.2Gbps Install 12/06/2024
Bye VM, Don't let the door hit you in the ass on the way out!
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I had a phone call from some customer loyalty department at VM today.
Lady was nice and asked what deal I got. At first I said what I ordered with Yayzi, 1gig for £35. She said they would match it.. Consider me shocked! BUT then I said, Once its installed I am changing the package to 2gig down 1 gig up for £50 and she laughed quite hard and said no way we can match that on price or speed!
No [censored] 
Virgin Media
Connection Speed: DL: 940Mbps UL: 105Mbps
Speed test: 940Mbps DL
Yayzi 1.2Gbps Install 12/06/2024
Bye VM, Don't let the door hit you in the ass on the way out!
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Your experience highlights why I wasnt happy.
I had no such phone call, and when I told inbound retentions what I could get on cityfibre, their response was to not budge and try get me to stay by telling me VM is higher quality, its a hassle to move etc.
Its these inconsistencies alongside requiring long CS calls to do simple things why so many are getting frustrated with VM. If they could afford to sell you gig1 for £35, why couldnt they sell it to me and others with same issues I had at the same price?
But anyway I think you done the right to keep the change going, you should end up with a better connection and avoid all this aggro every year moving forward.
There is a reddit thread asking people what they pay for standalone gig1, and the prices are all over the place.
Edited by Chrysalis (Wed 12-Jun-24 10:30:49)
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Very odd behaviour.
A friend of mine just had nextfibre installed in the aera and VM are hassling him to join them vs TalkTalk who he is with now. He is on 500mbps for £26 (turns out it was a 6 month deal, and will go up to £35 i think it was in a few months)
VM sales person at his door said they would buy him out his TT contract... when has a good 15 month remaining! Yeah sure....
He wont switch though. And good thing too. VM need to sort out their pricing but I cant see that happening.
Anyway, Yayzi connection is installed. The cityfibre guys where well chuffed as I was an easy install. Theres already a box outside on the wall as 2 of the other flats here have a connection so all they needed to do was drill a hole in my wall, Put the cable through and then up the wall a short distance to the junction box! Done.
A quick tweak of the settings in pFsense and I was online again.
https://www.speedtest.net/result/16366643752
Current speed test on 1.2gig package even though I ordered a 900mbps package.... same price on the billing side sooo meh.
Ping is MUCH better, I will wait for my ping graph to update some and share the results.
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Looks good.
Cityfibre charge the same for truegig and gig (1200 vs 1000), so makes sense they provisioned you on 1200.
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You wouldn't believe the number of people who just carry on paying Virgin once the price goes up after the initial period, I had a friend who carried on for 5 years doing that, they don't want to lose these people, hence the higher prices, for the rest they are happy to negotiate lower prices.
If everyone paid lower prices they would be earning a lot lower profits. Remember profits are required for investment and reserves not just for dividends.
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"Some" of the rest you mean?
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This isn't aimed at you as you may require the bandwidth, but so many people are chasing the fastest possible connection when they dont need it, and paying for the privilege
My Mums friend was convinced by a Virgin Media sales person to upgrade to their top end tier, from her cheap 38mpbs fttc connection.
She lives alone and only uses the internet for Whatsapp, browsing and Netflix. She doesn't need a 2gig connection as she literally wont touch anywhere near that speed but is paying for it
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@Seansmit17
You make a good point, because as a new customer I initially ordered the base product the M125 internet, TV and phone which was a good price at £31pcm I think, but I have experienced the pushy.VM represenatives that have this uncanny drive to sell further upgrades whenever you talk to them and your package price can easily creeps up, even when you only phoned up to check something unrelated. But it's the "other" figure which is worrying, the one they indicate will be the price of your package at month 19 or 25 depending on your contract duration. That figure is quite scary and I will look to leave VM at that time. I've not had a good experience with them anyway and at the end of contract the pricing that they are happy to show which is far too much, is the push I think to move to another ISP.
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I had a phone call from some customer loyalty department at VM today.
Lady was nice and asked what deal I got. At first I said what I ordered with Yayzi, 1gig for £35. She said they would match it.. Consider me shocked! BUT then I said, Once its installed I am changing the package to 2gig down 1 gig up for £50 and she laughed quite hard and said no way we can match that on price or speed!
No [censored]
Out of interest have you seen any feedback that those speeds are actually realised by that ISP?
I ask as a family member has just signed up to Toob and they are getting at top speed of 350Mbps which considering my 1993 speeds its very good, but i digress. However they are actually paying for a 1Gbps service, which is the headline advertised speed of the company. I wonder if this is just teething problems or perhaps an ISP that needs the revenue to expand its infrastructure.
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I have the 2gig up and 1 gig down with yayzi and its been spot on.
https://www.speedtest.net/result/16373694895
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I have the 2gig up and 1 gig down with yayzi and its been spot on.
https://www.speedtest.net/result/16373694895
That's really good - I'll check out their products and prices, that's if they cover my area
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I ask as a family member has just signed up to Toob and they are getting at top speed of 350Mbps which considering my 1993 speeds its very good, but i digress. However they are actually paying for a 1Gbps service, which is the headline advertised speed of the company. I wonder if this is just teething problems or perhaps an ISP that needs the revenue to expand its infrastructure.
No: the bandwidth costs Trooli almost zero. In any case, at 300Mbps you'll still download the same amount of data as you would at 900Mbps, it will just take 3 times longer.
Very likely the problem is with the home network and/or the way the speed test is being done. Most common problems are:
* Testing on wifi. You are very unlikely to get more than 350-400Mbps unless you are on the very latest kit (both the router and the end device) - meaning Wifi 6 or later - and sitting right next to the router.
* Testing on a wired connection: if you are using Windows it's often slowed down by bad device drivers and/or antivirus software. You can't blame Trooli for Microsoft's problems.
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Another issue I had with VM other than the post I made is that early on after joining them on an M125 TV & Telephone package, was that whilst logged in to my VM web account I was offered a internet speed upgrade half price! So in small increments you could upgrade right up to the 1Gbps service. I chose at that time to go for the M250 speed doubling what I had for an extra £4pcm. I received a web purchase confirmation and I looked forward to the speed increase that I think was going to be within 5 days, but it didn't happen.
Eventually I phoned VM up and they said they had no record of it, so I quoted the web receipt number and they said no such numbering was on the system. I was starting to see why people moan about VM at this stage and after a load of faffing about and realising when their overseas call centres put you on hold, sometimes they are calling their scottish call centre possibly for clarity. Eventually I was put through to scottish retentions who equally couldn't find the reference of this email I had received from the VM web team regarding my speed increase. So their idea was for me the customer to send them a screenshot of their confirmation email to a managers email address. Incidently that email address didn't work and it wasn't possible for me to find out how to get through to this manager even though I had his name as it was part of his contact email address. The opportunity to "fix" my account presented itself when I was on the phone to VM, as most of you will know their staff try to sell you anything at anytime (well they have for me anyway.). I had already upgraded to the M250 speed that retentions had upgraded me to regardless of not being able to send proof of my VM web speed upgrade receipt to VM! So now on the phone again I'm being offered all sorts and I land an M350 speed and evening "landline" calls bringing my total with TV to £39.95 pcm, which is where it stands now and the account for my package I believe is all sorted out now.
Of course I still need to get my money back from
this crazy "window shopping" money grap on the adult channels, that has some channels free and some with a pricing banner which it charges you for for just seeing that price.
One other thing about VM trying to sell you stuff at almost inappropiate times, was a while back when I spoke to someone about my web upgrade (which incidentally they repeated the offer recently), was this customer service agent saying to me he could give me a better modem eg the V6 (I believe that was the model, over my V3). I asked if it was a better possibly more stable modem, (not as though I had any connection issues) and he said someting like it was good. Then he announced it would cost me something like £65 for the modem and the 1Gbps speed service, something I hadn't mentioned or discussed, what was this guy playing at? I said to him hang on, I don't want to spend anymore, where he replied something like you don't want a better modem? It was so bizarre, almost like it could have been a sketch from Little Britain. I know some of these agents in some companies are pushed to sell more, but surely only when the situation is appropiate.
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Seansmit17
