Terrible connection issues

My contract ends in August 2025 and I will be leaving this service, my connection issues over the months has not been good, last weekend mine and my sons who lives a little bit away from me has the same issues when I do,last weekend went off again and since Thursday the connections have been more off than on for a number of days, its on at the moment. The mobile software app is terrible, I called them yesterday and was told there will be an engineer visit Tuesday, but when I checked there is not a visit booked, not sure wht good a visit would do as its not just me, terrible sevice and the sooner I can get shot of them the better it will be, I recommended both my sond get this service my other son has had issues but not on same line as us, not great not to well today so please do not pull me up on my sentence placements as I am as rough as a badger. I would not advise anyone go with Virgin.

In reply to a post by blueboy:

I would not advise anyone go with Virgin.

Where in the UK are you?

In Farnborough/Aldershot area, I have no problems with my Virgin Media DOCSIS coax cable connection.

Senghenydd in Wales, its been shocking since Thursday but been on for an hour and a half, touch wood

what happens when the internet dies, on the virgin equipment?

Also when it dies and doesn't back up after a minute or two have you tried rebooting the router?

Edited by Taras (Sat 31-Aug-24 21:32:17)

Worth looking at the Virgin Media Community forum to see if anything reported in your area.

https://community.virginmedia.com/

Hi

Red light and I have tried unpowering and repower a load of time over the year I have been with them, alsoI know its not just me that it is happening to, as my son lives a few streets away from me and on checking facebook users in my area there are others that go down at same time, so I do not believe its my equipment otherwise why would it be happening to others at same time

I use the app and it always says no isses in the area, when I phoned them they never mention area issues, I noticed on facebook that another person stated they have an engineer visit Monday and I got one Tuesday, not sure what that will do as its obviously a line issue.

If this is a Hub3 and the red LED persists after a pinhole reset, the Hub should be swapped out. This red LED is the overheat warning and should be working correctly. Post over in the VM Community Forum and a VM Mod should pick this up and discuss directly with you.
Also setup a BQM to record the circuit outages as this may help identify problems.
Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page.
As for the Connect app, personally I would recommend you to uninstall and do any admin work via the Hub's console.

In reply to a post by jchamier:

In reply to a post by blueboy:

I would not advise anyone go with Virgin.

Where in the UK are you?

In Farnborough/Aldershot area, I have no problems with my Virgin Media DOCSIS coax cable connection.

I'm in the same area as above and my Internet with Virgin media on their M350 speed has been pretty stable. As for the faster speeds which I think are their 500Mbps and 1Gbps products, I've wondered if they are as reliable.

In reply to a post by Vorlon:

I'm in the same area as above and my Internet with Virgin media on their M350 speed has been pretty stable. As for the faster speeds which I think are their 500Mbps and 1Gbps products, I've wondered if they are as reliable.

I would be also interested to know; but this area (ex NTL) was originally CableTel and their reputation was for "build expensive, and relax". Not all the original 1991 to 1993 builds around the UK were of the same standard.