From EE 900mb Fibre to Virgin 1130mb Fibre

I am looking at my options I’m on EE Fibre 900mb I pay £31.99 and will go to £34.99 in April I’ve seen I can get Virgin 1130mb for £23.99 and then £27.99 in April.

But scared of change and things as there is no 30 day contracts, only 14 days cooling off period, that don’t give you enough to test it.

Unsure what to do if it’s a bad move or?

It's a lot more expensive but VM do offer 30 day rolling contract deals.

There are no early disconnection costs if you leave, you need to give 30 days’ notice when cancelling. The rolling contract deals have a one-off rolling contract fee of £45 when signing up.

There is a problem though in your case as the top tier broadband speeds, M500 and Gig1 aren’t available on rolling contract broadband, so you would need to test using one of the lower speeds.

VM Rolling Contract

Edited by daveapollo (Thu 05-Feb-26 15:38:50)

In reply to a post by daveapollo:

VM Rolling Contract

I am sure M500 and Gig1 was there before. Look like they removed it off.

But beware of cancel the contract, hard to get out of it. Not easy way to do it.

Edited by adslmax (Thu 05-Feb-26 16:27:10)

Would you say it’s a bad move?

Ah right I get you

It says 30 day contracts only after the 24 months is up

Yes I at checked 30 days no longer offered only offered at the end of contract

You have the option of every other Openreach supplier as well, what in particular do you need?

In reply to a post by MapooUK:

I am looking at my options I’m on EE Fibre 900mb I pay £31.99 and will go to £34.99 in April I’ve seen I can get Virgin 1130mb for £23.99 and then £27.99 in April.

What's the driver for changing to Virgin? Is it only to lower costs?

When does your current contract with EE end?

You are clearly concerned about the quality/reliability of the service, but it also seems that £8 per month is a significant amount of money for you to be considering changing from a service you know and like to one you're unsure about.

Have you also considered changing to a lower speed? Most people will not notice the difference between 900M and 500M or 300M, unless they're doing lots of huge downloads. And even then, maybe waiting a few minutes extra is not a problem.

I haven't used VM for many years and it's not available where I live now, but you should beware of its reputation for terrible customer service, the huge increases in monthly prices when contract ends, and the great difficulty in terminating a connection. Consider whether the additional stress in dealing with VM is worth the saving of £8 per month.

Finally: if this is VM over copper (HFC), it could give worse performance than your EE Fibre, particularly in peak times, in certain congested areas of the country. See if you have neighbours on VM who are happy with the performance.

My phone price plan would go cheaper also if I went VM but apart from that, I’ve tried talking to EE and they can’t downgrade me until my contract runs out in 2027. So seems I’m stuck with the price rise after April and in 2027 it will go to £44.99. The £20 they give towards phone bill is good but don’t really feel it as both bills are separate. I’ve always wanted Virgin but heard the CS isn’t so good either, can’t see anyone round here on it apart from one neighbour who we don’t talkTo anymore 😂

Ideally 900mb or 500mb but just cheaper in long run. I love my EE never had an issue with any of it. But just looking for a cheaper bill like everyone does really.

You need to find out if your VM supply will be the old DOCSIS co-ax type cable, or the new Nexfibre XGS-PON. If on the older infrastructure the performance will be not as good as your existing FTTP. If Nexfibre, it should be the same. Note in Nexfibre areas you do not get TV recording or phone. You also get a Hub 5X with no modem mode, if you require it.

If on the older infrastructure, you could get a lot of problems, or none. It depends on the area and number of users. . However if an area is congested or in poor state, it can be bad.

IMHO the worst part is Customer Services, which has a pretty bad rep on Trustpilot. I suggest you read some of the posts on the VM Forums. There has been an upturn in the number of complaints with the Helpdesk AI bots in particular. I also noticed that Liberty Global, VM's owners are going to use Googles Gemini AI to front a lot of the future helpdesk functions.

However on a positive note, I have been a long time VM user on and off, and my DOCSIS broadband is good, just not as good as my FTTP Openreach connection. I don't have a phone or TV btw, just broadband with VM

Not sure on the difference of DOCSIS or Nexfibre XGS-PON the only thing I can tell you is the cable they put to house I have a brown box on wall with some cable going inside it around and the cable goes in the street over to a telephone post

Just checked a website Better Internet Dashboard and it says Virgin Media is live (2000 Mbps - XGS - PIA) do you understand this at all?

Oh looks like this will mean it’s a Hub 5X so that means I won’t be able to use my own Gaming Router so I guess that’s enough to say I’ll stay with who I’m with, Virgin told me I can use my own Router. Wow that’s really bad never mind.

In reply to a post by Adduxi:

You need to find out if your VM supply will be the old DOCSIS co-ax type cable, or the new Nexfibre XGS-PON. If on the older infrastructure the performance will be not as good as your existing FTTP. If Nexfibre, it should be the same. Note in Nexfibre areas you do not get TV recording or phone. You also get a Hub 5X with no modem mode, if you require it.

If on the older infrastructure, you could get a lot of problems, or none. It depends on the area and number of users. . However if an area is congested or in poor state, it can be bad.

IMHO the worst part is Customer Services, which has a pretty bad rep on Trustpilot. I suggest you read some of the posts on the VM Forums. There has been an upturn in the number of complaints with the Helpdesk AI bots in particular. I also noticed that Liberty Global, VM's owners are going to use Googles Gemini AI to front a lot of the future helpdesk functions.

However on a positive note, I have been a long time VM user on and off, and my DOCSIS broadband is good, just not as good as my FTTP Openreach connection. I don't have a phone or TV btw, just broadband with VM

Edited by MapooUK (Sat 07-Feb-26 02:12:18)

https://youtu.be/33p8SiHtT9k?si=UzlI5uhPSa-ZT5gP

Would it work on 5X with this or is it Ai?

In reply to a post by MapooUK:

I’ve tried talking to EE and they can’t downgrade me until my contract runs out in 2027.

Then you wouldn't be able to leave for VM until then either.

Hence when it comes to contract renewal time, if there's a good deal on a lower speed from EE, that might be an option.

In reply to a post by MapooUK:

https://youtu.be/33p8SiHtT9k?si=UzlI5uhPSa-ZT5gP

Would it work on 5X with this or is it Ai?

Thats a very old video, there is no modem mode on the Hub 5X. Serious users are apparently going down the SPF+ route despite the costs.
Besides it looks as if you are stuck with your existing ISP for a long time yet ...

Edited by Adduxi (Sun 08-Feb-26 10:12:06)

I can get out of contract for £75. So could go anytime but really need my Gaming a router to work on the Virgin if I was to go that route. A tech guy I know says he can get the router to work on the NexFibre for me but it’s a risk incase he can’t so. Might have to stay with EE or look for a cheaper openreach supplier.

In reply to a post by MapooUK:

<snip> A tech guy I know says he can get the router to work on the NexFibre for me but it’s a risk in case he can’t <snip>

If you have a few hundred pounds to spare, and a 10Gb SFP+ router port, apparently it can be done. But, it's still a risk.

Better idea -- why not use Giffgaff, so that you get given an ONT? That'll make it much easier for you to use your own router.

Vodafone and EE do 1.6Gbps, VF give you a router AND will give you the login details for the FTTP/VDSL if you need it. I have a DrayTek router (I've changed ISP several times and they're generally given readily, VF have it off pat).

Try Quidco Broadband Compare or TopCashBack, choose performance. VF are more expensive for 1.6Gbs than EE. Call them, they might match price if you're switching.

Regards, Fred

In reply to a post by behuk:

Better idea -- why not use Giffgaff <snip>

I have read, and this could be wrong, but if the VM "fibre" is installed as part of VMs Project Mustang, then GiffGaff will not have access. It seems to be only the "native" Nexfibre is open to GiffGaff?