Insulting support staff is never likely to endure you to them. Perhaps consider that next time you post, as your post here is close to the deletion line.

Spoke with disconnections myself recently and was appalled at how pushy and rude they were as well as the outright lies they told. They are determined to get you to stay with them.

The operator I spoke to told me that virgin are the only provider to offer fibre to the property and that the highest speed I would get elsewhere is 8 Mbps with it probably being closer to 3 Mbps. I told her that I could order up to 80 with many providers with speed estimates being around 74 and that I knew VM only had fibre to the cabinets. She told me I was wrong.

I wrote to the CEO office too and mentioned how rude they were. Probably make no difference though.

If they really said fibre to the property then that is clearly wrong and who ever briefed the sales staff to say that needs to be shown the door.

She definitely said fibre to the property. I advised her in a polite non-condescending way that I was a network guy and knew that VM supply fibre to the cabinet. As she starting being rude and saying I was wrong regarding where the fibre stops I just said OK to stop the conversation pointless going on any further.

I know they can see if fibre is installed in your area and your distance from the exchange to use as a sales tool but it does seem like their training includes telling porkie pies on top of the usual misleading.

inside info is that cmshel exchange might be getting FTTH

sorry for thread hijack btw

Edited by Stanman_24 (Wed 12-Dec-12 18:11:42)

I have noticed you have been trolling this forum with hate Virgin Media postings since I got Virgin Media broadband in May 2012. Isn't it time give it a rest and move on?

In reply to a post by pcoventry76:

Majority of the staff need to be shown the door. As does the company from the industry and it's NOT fit for purpose!

If you are not happy with a service make your comment then walk away.
I can see nothing wrong with the original posted comment but it did give only one side of story.
Virgin is not the only company that request a phone call for termination. Sky do it with TV and maybe broadband.
Do not blame the operator, they have a script to work to that has been implemented by the bosses.
What was wrong with the service. To be honest to download 300G in 28 days not a lot as I see it.

I'm starting to think the same, given the extent of the posting it is also possible that he is being paid by another ISP to do this sort of thing.
Probably best if TB do remove him.