We switched on Tuesday, and after initial issues - turns out they were blocking steam and the NVidia software being used to record games. Call to their helpdesk got that all sorted and we are away. So far so good:
Sorry meant to respond somehow didn't managed to do so.
No idea! As to whether it was something Hubby could have controlled himself on the router, possible (as he got confused as to which was the password for Admin access printed on the router) but I was given the impression not.