Thinking of not switching

Well, it looks like Vodafone have cancelled the order - just enquiring why at the moment.

I've asked for the order to be manually re-created...

So far, it hasn't exactly gone to plan

Edited by deleted (Tue 23-Aug-16 13:27:38)

This could be an opportunity for their customer service to shine.... (or not!). Will be interesting to see how this pans out.

I'd consider leaving sky for Vodafone - nothing like saving some cash, but the Sky Fibre server has been pretty good to me, so I'm a tad scared about leaving!

Indeed - online customer support has been no problem. It's just their system thats causing problems.

Oh, and at the moment, it looks like the £49 setup isn't being charged :

https://drive.google.com/file/d/0Bzff3iRdz9JqQUdkMGh...

Edited by deleted (Tue 23-Aug-16 14:49:34)

Oh no, not good, this is a reason why I worry about moving that it will go belly up and I will be left with no internet.

In reply to a post by mbames:

This could be an opportunity for their customer service to shine.... (or not!).

Hahahahahaha

*breath*

hahahaha.

Hopefully it's a different team to the one that looks after their mobile customers. If it wasn't that I need a signal booster I'd ditch them in a heartbeat. Shambolic is the word that springs to mind for that shower.

I've got a confirmation that the order has been... re-ordered, so we'll see if it goes through this time...

Worth noting that EE now support native WiFi calling which works fine.

Vodafone is not the only choice

Edited by ukhardy07 (Thu 25-Aug-16 17:59:41)

But Ee is worse than vodafone for customer service and their phone signal is awful an d they do not seem to care.

In reply to a post by zyborg47:

But Ee is worse than vodafone for customer service

Once upon a time maybe, but now that EE's support is UK based only I find them to be pretty good. Certainly far better than Vodafone and Three.

In reply to a post by zyborg47:

But Ee is worse than vodafone for customer service and their phone signal is awful an d they do not seem to care.

Customer Service has always been UK based for me when I call. Only PAYG customers go to an off shore call centre.

The only complaint I've had the executive team corrected in around 12 hours.

Speed wise I get 100Mbps speedtests in zone 2 central London and 20Mbps Oxford Street.

I use VF as well for a work handset, it's ok but much more 2G and a severe lack of 3G / 4G in places such as the east coast virgin train line.