Something (hopefully the router) has been despatched (according to online support), although their system says the order number is invalid!

At the moment they are checking the activation date - although it wouldn't surprise me if they say there is no order!

Good news! I will apparently be connected on the 13th September! With the router despatched, it should now all be trouble-free

Edited by MrTAToad2 (Fri 26-Aug-16 15:13:30)

In reply to a post by ukhardy07:

Customer Service has always been UK based for me when I call. Only PAYG customers go to an off shore call centre.

The only complaint I've had the executive team corrected in around 12 hours.

Speed wise I get 100Mbps speedtests in zone 2 central London and 20Mbps Oxford Street.

I use VF as well for a work handset, it's ok but much more 2G and a severe lack of 3G / 4G in places such as the east coast virgin train line.

i phoned up EE on behalf of a friend and i wish I did not, they was as bad as BT, saying that they are BT now. I know Plusnet is BT, but they seems to be keeping them separate at the moment.

The other problem with EE is their phone signal, it is not that great, saying that it is better than Vodafone at the moment up where my mate live. Mostly around here Vodafone is ok, I do not know about 4G as I do not have it and I can not see myself going for 4G for a long time unless my phone goes belly up.

In reply to a post by baby_frogmella:

In reply to a post by zyborg47:

But Ee is worse than vodafone for customer service

Once upon a time maybe, but now that EE's support is UK based only I find them to be pretty good. Certainly far better than Vodafone and Three.

did nopt sound vbery ukish when I phoned them a couple of months back and now BT ownes them any UK support will go again.

In reply to a post by MrTAToad2:

Something (hopefully the router) has been despatched (according to online support), although their system says the order number is invalid!

At the moment they are checking the activation date - although it wouldn't surprise me if they say there is no order!

Good news! I will apparently be connected on the 13th September! With the router despatched, it should now all be trouble-free

Keep us posted, if any good I may think about it next year.

In reply to a post by zyborg47:

In reply to a post by baby_frogmella:

In reply to a post by zyborg47:

But Ee is worse than vodafone for customer service

Once upon a time maybe, but now that EE's support is UK based only I find them to be pretty good. Certainly far better than Vodafone and Three.

did nopt sound vbery ukish when I phoned them a couple of months back and now BT ownes them any UK support will go again.

Perhaps you called EE's pay as you go support team?

EE Returns 100% of Pay Monthly Support Calls to the UK and Ireland

Will do!

Got the PlusNet phone leaving letter (although they say they haven't had internet movement confirmation - although hopefully that is just standard).

In reply to a post by ukhardy07:

Worth noting that EE now support native WiFi calling which works fine.

Not available on my telephone (S3 Neo).

In reply to a post by Andrue:

In reply to a post by ukhardy07:

Worth noting that EE now support native WiFi calling which works fine.

Not available on my telephone (S3 Neo).

Maybe the Samsung S3 Neo hardware doesn't support wifi calling?

Same happened to me with BT. The confirmation for both came a week later.