Thinking of not switching

Well, it looks like Vodafone have cancelled the order - just enquiring why at the moment.

I've asked for the order to be manually re-created...

So far, it hasn't exactly gone to plan

Edited by deleted (Tue 23-Aug-16 13:27:38)

This could be an opportunity for their customer service to shine.... (or not!). Will be interesting to see how this pans out.

I'd consider leaving sky for Vodafone - nothing like saving some cash, but the Sky Fibre server has been pretty good to me, so I'm a tad scared about leaving!

Indeed - online customer support has been no problem. It's just their system thats causing problems.

Oh, and at the moment, it looks like the £49 setup isn't being charged :

https://drive.google.com/file/d/0Bzff3iRdz9JqQUdkMGh...

Edited by deleted (Tue 23-Aug-16 14:49:34)

Oh no, not good, this is a reason why I worry about moving that it will go belly up and I will be left with no internet.

In reply to a post by mbames:

This could be an opportunity for their customer service to shine.... (or not!).

Hahahahahaha

*breath*

hahahaha.

Hopefully it's a different team to the one that looks after their mobile customers. If it wasn't that I need a signal booster I'd ditch them in a heartbeat. Shambolic is the word that springs to mind for that shower.

I've got a confirmation that the order has been... re-ordered, so we'll see if it goes through this time...

Worth noting that EE now support native WiFi calling which works fine.

Vodafone is not the only choice

Edited by ukhardy07 (Thu 25-Aug-16 17:59:41)

But Ee is worse than vodafone for customer service and their phone signal is awful an d they do not seem to care.

In reply to a post by zyborg47:

But Ee is worse than vodafone for customer service

Once upon a time maybe, but now that EE's support is UK based only I find them to be pretty good. Certainly far better than Vodafone and Three.

In reply to a post by zyborg47:

But Ee is worse than vodafone for customer service and their phone signal is awful an d they do not seem to care.

Customer Service has always been UK based for me when I call. Only PAYG customers go to an off shore call centre.

The only complaint I've had the executive team corrected in around 12 hours.

Speed wise I get 100Mbps speedtests in zone 2 central London and 20Mbps Oxford Street.

I use VF as well for a work handset, it's ok but much more 2G and a severe lack of 3G / 4G in places such as the east coast virgin train line.

Something (hopefully the router) has been despatched (according to online support), although their system says the order number is invalid!

At the moment they are checking the activation date - although it wouldn't surprise me if they say there is no order!

Good news! I will apparently be connected on the 13th September! With the router despatched, it should now all be trouble-free

Edited by deleted (Fri 26-Aug-16 15:13:30)

In reply to a post by ukhardy07:

Customer Service has always been UK based for me when I call. Only PAYG customers go to an off shore call centre.

The only complaint I've had the executive team corrected in around 12 hours.

Speed wise I get 100Mbps speedtests in zone 2 central London and 20Mbps Oxford Street.

I use VF as well for a work handset, it's ok but much more 2G and a severe lack of 3G / 4G in places such as the east coast virgin train line.

i phoned up EE on behalf of a friend and i wish I did not, they was as bad as BT, saying that they are BT now. I know Plusnet is BT, but they seems to be keeping them separate at the moment.

The other problem with EE is their phone signal, it is not that great, saying that it is better than Vodafone at the moment up where my mate live. Mostly around here Vodafone is ok, I do not know about 4G as I do not have it and I can not see myself going for 4G for a long time unless my phone goes belly up.

In reply to a post by baby_frogmella:

In reply to a post by zyborg47:

But Ee is worse than vodafone for customer service

Once upon a time maybe, but now that EE's support is UK based only I find them to be pretty good. Certainly far better than Vodafone and Three.

did nopt sound vbery ukish when I phoned them a couple of months back and now BT ownes them any UK support will go again.

In reply to a post by MrTAToad2:

Something (hopefully the router) has been despatched (according to online support), although their system says the order number is invalid!

At the moment they are checking the activation date - although it wouldn't surprise me if they say there is no order!

Good news! I will apparently be connected on the 13th September! With the router despatched, it should now all be trouble-free

Keep us posted, if any good I may think about it next year.

In reply to a post by zyborg47:

In reply to a post by baby_frogmella:

In reply to a post by zyborg47:

But Ee is worse than vodafone for customer service

Once upon a time maybe, but now that EE's support is UK based only I find them to be pretty good. Certainly far better than Vodafone and Three.

did nopt sound vbery ukish when I phoned them a couple of months back and now BT ownes them any UK support will go again.

Perhaps you called EE's pay as you go support team?

EE Returns 100% of Pay Monthly Support Calls to the UK and Ireland

Will do!

Got the PlusNet phone leaving letter (although they say they haven't had internet movement confirmation - although hopefully that is just standard).

In reply to a post by ukhardy07:

Worth noting that EE now support native WiFi calling which works fine.

Not available on my telephone (S3 Neo).

In reply to a post by Andrue:

In reply to a post by ukhardy07:

Worth noting that EE now support native WiFi calling which works fine.

Not available on my telephone (S3 Neo).

Maybe the Samsung S3 Neo hardware doesn't support wifi calling?

Same happened to me with BT. The confirmation for both came a week later.

A week to go now. Its a bit quiet, but hopefully its changing over okay.

Got various confirmations about activation on the 13th

Hi
getting exciting then, all go tomorrow,
Good luck

In reply to a post by baby_frogmella:

Maybe the Samsung S3 Neo hardware doesn't support wifi calling?

Probably. Whatever the reason I don't have any plans to change my phone at the moment so that rules out wifi calling.

In reply to a post by MrTAToad2:

Got various confirmations about activation on the 13th

Good luck, once it is up and going, we want reports for the next couple of weeks

Do you stream a lot? It would be nice to hear how it copes with video and audio streaming, certainly now that I have got a Audio and video google cast.

I have heard that Vodafone is going to do a soft launch of a TV service, not sure how that will go. so expect emails and letter about that once it is up and running.
I had another letter yesterday from Vodafone about their broadband, well a leaflet, I stopped the emails and the text, but they still send leaflets.

Are you on vodafone for your mobile phone?

Did you get connected? I was thinking about signing up with them as I don't want to change my phone line but not read much about them until I got to this forum.

In reply to a post by ady702:

Did you get connected? I was thinking about signing up with them as I don't want to change my phone line but not read much about them until I got to this forum.

The OP did and they put in a new thread about it here http://forums.thinkbroadband.com/vodafone/f/4502954-...