Hi, a friend is switching landline & broadband provider from EE (standard ADSL) to Vodafone (fibre/FTTC) this week, however they have been given contradictory information about the switchover date.
The leaving letter from EE says the transfer date is 11 December (today), whilst the letter from Vodafone says the activation date is 14 December (Thursday). They have not yet received their new router from Vodafone.
I am assuming (hoping) that this information mismatch is just a bit of a mistake, and that the existing EE service will continue until Vodafone takes over later this week.
Any wise words of advice? Thanks!