Business customers: own modem with PPPoE useful info/rant

Some potentially useful info for business tariff customers wanting to user their own modem:

I requested my PPPoE details to use with a DrayTek Vigor 130 modem the other day via the online chat facility and was given:

[email protected]

Authentication failed.

So I ask again in another chat. Same details; same result.

Searching my email for the password to ensure I have copied and pasted it correctly, it turns out Vodafone sent the details automatically shortly after setting up the account.

From a "(no subject)" email:

Please note : if you have purchased a Consumer broadband package please add �broadband.co.uk� to the end of your username. If you have purchased a business broadband package please use ''businessbroadband.co.uk''

So, different username format.. I'll give that a try.. Authentication failed.

Finally, do the (now) obvious and try [email protected].. It works!

Beggars believe that Vodafone: 1. Haven't checked their automated email for obvious inaccuracies and would send a no-subject email to new customers, and 2. their own tech support can extract wrong details from their own systems.

/Rant over.

Edited by ubernick (Sun 06-May-18 22:44:16)

I'm glad you got it sorted.

I was looking across some sites of how to setup the PPPoE settings (I hadnt fully read your message) and noticed some other people wasn't supplied anything other than their username and password. They didnt get anything after the @

A suspicious mind might think they are doing this to gently dissuade people using third party modems/routers.

In reply to a post by bowdon:

I was looking across some sites of how to setup the PPPoE settings (I hadnt fully read your message) and noticed some other people wasn't supplied anything other than their username and password. They didnt get anything after the @

A suspicious mind might think they are doing this to gently dissuade people using third party modems/routers.

Just a mistake I would think. Vodafone changed their policy on using 3rd party equipment about a year ago. You are likely to be asked which equipment on the BT Sin 498 list you intend to use but no checks are made to ensure that you actually do that. I don't think that the equipment that BT customers are supplied with is on this list!

When I was "told" my username, vodafone technical support managed to forget the @ and everything to the right of it!

BT cannot legally enforce SIN 498 on anything. To do so would be breaking a number of laws. Most significantly the certification of compliance for telecommunications equipment is done at an E.U. wide level and we have not yet left. It's not much of a single market if as a manufacture of a VDSL router/modem I have to get it certified in all 28 E.U. member states. This is why all the BABT approved stickers have gone.

No telecommunications operator is legally allowed to tack anything on top of that under any circumstances, period.

have you fed that back to Vodafone? either via Twitter or their own Forum?

Just a thought

Thank you ubernick for this. vodafone are still giving out @broadband.vodafone.co.uk
but thanks to you i tried @businessbroadband.vodafone.co.uk and all is now working.
Pity i did not fing this post 6 hours ago and saved an afternoon but you have saved the evening
many thanks

In reply to a post by Crivvens:

Thank you ubernick for this. vodafone are still giving out @broadband.vodafone.co.uk
but thanks to you i tried @businessbroadband.vodafone.co.uk and all is now working.
Pity i did not fing this post 6 hours ago and saved an afternoon but you have saved the evening
many thanks

Have you informed Vodafone of their misinformation?