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Administrator MrSaffron
(staff) Mon 11-Feb-19 09:58:10
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Re: Vodaphone possibly the worst broadband provider ever


[re: Jnaro] [link to this post]
 
It might...

The VPN might go via a different route which can change how things behave

So just because a VPN is working fine, does not mean there is not congestion.

NOTE: Traffic management is one of the way of managing congestion.
NOTE: Vodafone may be correct in saying no fault too, since they may have planned for the network being this busy, hence the low cost service

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User mbames
(committed) Mon 11-Feb-19 10:26:43
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Re: Vodaphone possibly the worst broadband provider ever


[re: MrSaffron] [link to this post]
 
That is the key..... finding a good VPN service which you can connect to without going over any of VFs congested network.

Curiously, for users on the 40/10 service cf users of the 80/20 service seem to see less issues although we are all connecting through the same gateways.

Sure that VF know their network is running hot, which is why they only accept speedtests from a server you connect to by barely touching their network (the BT Lancs one)

Vodafone Fibre (Superfast2 - 80/20), Draytek 130, DrayTek 2925, DrayTek AP-910c x 2
(Gone but not forgotten: AP-700, 2820n x 2, 2800vg, 2800, HG612)

Speedtests:
ThinkBB - Mini | ThinkBB - Full | Speedtest.net
Standard User adrenalize_
(learned) Tue 12-Feb-19 13:46:39
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Re: Vodaphone possibly the worst broadband provider ever


[re: mbames] [link to this post]
 
Hmmm, are they finally admitting they have an issue?

https://forum.vodafone.co.uk/t5/Other-broadband-quer...


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Standard User adrenalize_
(learned) Tue 19-Feb-19 20:55:53
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Re: Vodaphone possibly the worst broadband provider ever


[re: adrenalize_] [link to this post]
 
For those that aren't watching the drama unfold over on the Vodafone Community Forum and are vaguely interested, the one member of staff, Phil Wilson, that is providing some useful insight has posted they think they have a fix, no timescale though:
https://forum.vodafone.co.uk/vodafoneuk/board/messag...

Edited by adrenalize_ (Tue 19-Feb-19 20:57:59)

Standard User mbames
(committed) Wed 20-Feb-19 19:47:41
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Re: Vodaphone possibly the worst broadband provider ever


[re: adrenalize_] [link to this post]
 
oooh, you know his surname.... does that mean he has been in direct contact with you?

Vodafone Fibre (Superfast2 - 80/20), Draytek 130, DrayTek 2925, DrayTek AP-910c x 2
(Gone but not forgotten: AP-700, 2820n x 2, 2800vg, 2800, HG612)

Speedtests:
ThinkBB - Mini | ThinkBB - Full | Speedtest.net
Standard User adrenalize_
(learned) Wed 20-Feb-19 21:27:57
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Re: Vodaphone possibly the worst broadband provider ever


[re: mbames] [link to this post]
 
Sadly not...... just on his profile:
https://forum.vodafone.co.uk/t5/user/viewprofilepage...
No calls back at all from both the tech referral code thingy on the forum or my complaint form.
Guy at VF customer services when I called yesterday to get my termination charge did seem to recognise his name, sounds like he checked the forum at the start of his shifts.
A day left to go on a cashback and freebie deal with another ISP that just about covers my early termination fee and increased monthly cost......hmmm.
Standard User epyon
(fountain of knowledge) Sat 23-Feb-19 10:03:08
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Re: Vodaphone possibly the worst broadband provider ever


[re: adrenalize_] [link to this post]
 
1gbps available
but its vodafone

oh damn

they were a pain years ago also when had a contract phone with them

when it was finished they said i needed to put in writing so cancel it lmao what a POS

i finally got a hold of someone after the 3rd try and they canceled it via phonecall.
Standard User copex
(committed) Tue 26-Feb-19 20:50:43
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Re: Vodaphone possibly the worst broadband provider ever


[re: copex] [link to this post]
 
finally Vodafone released me from my contract.
Standard User adrenalize_
(learned) Tue 26-Feb-19 22:50:36
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Re: Vodaphone possibly the worst broadband provider ever


[re: copex] [link to this post]
 
Well done. I released myself! Managed to find a competitor's deal with cashback and freebies that almost covers the early termination charge..... but I'm still chasing a reduction/removal through a complaint anyway.
Standard User mbames
(committed) Wed 27-Feb-19 10:26:17
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Re: Vodaphone possibly the worst broadband provider ever


[re: adrenalize_] [link to this post]
 
I've been released too, with a nice cash injection into my VF account which I can use to pay my mobile bill smile

Not actually switched providers, as I am sort of interested to see how long it takes them to fix. Things seem to be a bit better when traversing through VFs core, but curiously the BT Lancs speedtest server no longer returns fast speeds!

Vodafone Fibre (Superfast2 - 80/20), Draytek 130, DrayTek 2925, DrayTek AP-910c x 2
(Gone but not forgotten: AP-700, 2820n x 2, 2800vg, 2800, HG612)

Speedtests:
ThinkBB - Mini | ThinkBB - Full | Speedtest.net
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