In reply to a post by j0hn83:

Like most consumer ISP's. Nothing unusual about t&pc's like that with most referring to sync speed.

If you want minimum guaranteed throughput at peak times then it's going to cost considerably more than Vodafone charge.

Not sure anyone is really asking for guaranteed throughput at peak times, but speeds dropping to sub 5mb make the service unusable for many applications and not fit for purpose. Doesn’t seem to be an issue with the other current Providers.

The level of monitoring and transparency in how the data is compiled would be very costly to tell people with a high degree of confidence whether a line in their exchange/cabinet is likely to experience congestion with a specific service.

Plus the amount of testing needed would actually make the situation worse

In reply to a post by MrSaffron:

The level of monitoring and transparency in how the data is compiled would be very costly to tell people with a high degree of confidence whether a line in their exchange/cabinet is likely to experience congestion with a specific service.

Plus the amount of testing needed would actually make the situation worse

That would be for third party monitoring. I would expect the ISPs to know the loadings on their own back haul links. Maybe they could be compelled to advise customers of the situation before they place an order, just as they now get told what DSL performance they can expect.

In reply to a post by j0hn83:

In reply to a post by mking90031:

Hi,

Are you aware that IF Vodafone aren't providing you with the service that they are contracted to then you CAN leave WITHOUT any penalties at all (AFAIK)....

HTH,

That doesn't help when Vodafone refuse to acknowledge a problem though does it.
If it was that easy the OP would have jumped ship rather than considering buying out their contract.

Vodafone make it very difficult to get out of the contract, often insisting on multiple engineer visits, using their router and them sending a replacement router.

for me there excuses is there is no speed guarantee as i use my own router even though i was told i was able to do so. (there router is supper special and makes the internet faster)

i also had a so called tek support telling me it was down to the high number of devices connected to the LAN and when i explained the statement was incorrect and asking how many people where connected to the network she was using the call was disconnected.

Never hurts to drop the CEO an email with subject CEO Complaint: Vodafone Broadband

[email protected]

Often gets you through to a specialist complaints team in organisations, and they actually listen *unless it is TalkTalk*.

Edited by ukhardy07 (Tue 08-Jan-19 22:52:11)

Speed guarantee relies on their app reading the sync speed from the router..hence why if you use your own kit they cannot play ball.

This is exactly what I am seeing, and it is me who said that VF had said not to use their Newbury server (ps. the one in Ireland is even worse!). I've even seen the same with MS downloads / windows updates too.

I have another tech2 ticket open with them at the movement after I phoned them up last weekend. They are making me jump through the same hoops again - router, master socket, etc (we've tried 3 routers now).

Upload speeds are rarely affected, but download is constantly slow throughout the day, unlike previously when it was the "peak window" (which is understandable and possibly backhaul related). This seems to be more in the VF network itself (or the old C&W network)

Not sure who is responsible for VF routing, but someone from VF told me it was Openreach (which seems unlikely)...

if there is a routing issue our Technical Team would need to discuss this further with our partners at Openreach to see what the possibility is of the routing being altered

C:\Users\matth>tracert bbc.co.uk

Tracing route to bbc.co.uk [151.101.192.81]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.100.254
2 1 ms 1 ms 1 ms 192.168.1.1
3 29 ms 6 ms 7 ms host-212-158-250-33.dslgb.com [212.158.250.33]
4 9 ms 8 ms 8 ms 63.130.127.221
5 9 ms 9 ms 9 ms ae15-xcr1.slo.cw.net [195.2.2.217]
6 163 ms 164 ms 163 ms ae5-xcr1.lsh.cw.net [195.2.24.70]
7 164 ms 164 ms 164 ms ae20-xcr1.ptl.cw.net [195.2.25.29]
8 26 ms 26 ms 26 ms ae5-xcr1.mar.cw.net [195.2.30.214]
9 163 ms 164 ms 163 ms ae33-xcr1.sng.cw.net [195.2.2.58]
10 238 ms 238 ms 164 ms 103.244.50.186
11 163 ms 163 ms 163 ms 151.101.192.81

Trace complete.

-------------------------------------

C:\Users\matth>tracert news.bbc.co.uk

Tracing route to newswww.bbc.net.uk [212.58.244.57]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.100.254
2 1 ms 1 ms 1 ms 192.168.1.1
3 6 ms 7 ms 6 ms host-212-158-250-33.dslgb.com [212.158.250.33]
4 10 ms 11 ms 10 ms 63.130.105.130
5 12 ms 12 ms 11 ms bbc-linx.pr01.thdow.bbc.co.uk [195.66.224.103]
6 * * * Request timed out.
7 * * * Request timed out.
8 10 ms 10 ms 20 ms ae0.er01.telhc.bbc.co.uk [132.185.254.109]
9 14 ms 12 ms 12 ms 132.185.255.148
10 11 ms 17 ms 11 ms bbc-vip102.telhc.bbc.co.uk [212.58.244.57]

Trace complete.

-------------------------------------

C:\Users\matth>tracert thinkbroadband.com

Tracing route to thinkbroadband.com [80.249.99.72]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.100.254
2 1 ms <1 ms <1 ms 192.168.1.1
3 12 ms 10 ms 12 ms host-212-158-250-33.dslgb.com [212.158.250.33]
4 10 ms 10 ms 10 ms 63.130.105.130
5 12 ms 11 ms 11 ms linx-gw1.thn.ncuk.net [195.66.224.240]
6 11 ms 11 ms 12 ms te2-1-9.star10g.bdr-rt3.thdo.ncuk.net [80.249.97.17]
7 13 ms 13 ms 14 ms po4-31.core-rs2.thdo.ncuk.net [80.249.97.85]
8 11 ms 11 ms 11 ms ip99-72.thdo.ncuk.net [80.249.99.72]

Trace complete.

-------------------------------------

C:\Users\matth>tracert forums.thinkbroadband.com

Tracing route to forums.thinkbroadband.com [80.249.99.126]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.100.254
2 1 ms 1 ms 1 ms 192.168.1.1
3 7 ms 6 ms 6 ms host-212-158-250-33.dslgb.com [212.158.250.33]
4 10 ms 10 ms 10 ms 63.130.105.130
5 12 ms 15 ms 12 ms linx-gw1.thn.ncuk.net [195.66.224.240]
6 12 ms 11 ms 11 ms te2-1-9.star10g.bdr-rt3.thdo.ncuk.net [80.249.97.17]
7 13 ms 12 ms 13 ms po4-31.core-rs2.thdo.ncuk.net [80.249.97.85]
8 11 ms 11 ms 11 ms forums.thinkbroadband.com [80.249.99.126]

Trace complete.

-------------------------------------

C:\Users\matth>tracert www.dorsetecho.co.uk

Tracing route to m6-mh-https-all.newsquestdigital.co.uk [93.174.10.103]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.100.254
2 1 ms 1 ms 1 ms 192.168.1.1
3 14 ms 20 ms 6 ms host-212-158-250-33.dslgb.com [212.158.250.33]
4 9 ms 10 ms 8 ms 63.130.127.221
5 9 ms 9 ms 9 ms ae15-xcr1.slo.cw.net [195.2.2.217]
6 10 ms 10 ms 10 ms ae5-xcr1.lsh.cw.net [195.2.24.70]
7 10 ms 10 ms 10 ms ae36-xcr1.lns.cw.net [195.2.25.170]
8 12 ms 10 ms 10 ms as174-gw-xcr1.lns.cw.net [195.2.19.122]
9 10 ms 10 ms 10 ms be5.asr01.thn.as20860.net [149.6.184.50]
10 10 ms 10 ms 10 ms te2-9.core2.thn.as20860.net [62.233.117.214]
11 11 ms 11 ms 13 ms be97.asr01.thn.as20860.net [62.128.222.205]
12 11 ms 10 ms 11 ms po112.net1.north.dc5.as20860.net [185.91.76.106]
13 12 ms * * 1717.g1.1ug.dc5.as20860.net [87.117.210.26]
14 * * * Request timed out.
15 * * * Request timed out.
16 * * ^C
C:\Users\matth>

Edited by mbames (Wed 09-Jan-19 11:44:36)

Some numbers to show that those having problems are not alone - will be in news later in Jan

Single is 49% slower during the day and 59% slower between 6pm and midnight in December, this means the slow downs even when looking at median figures are heading towards streaming having issues, should be OK for HD at present for the majority, but seems to be heading towards a point where it will be bad

Virgin Media who used to be the worst is 37% only a 1% difference between day and night

BT so similar technology i.e. ADSL2+ and FTTC the difference is 10% in both periods. Remember this is the same code and same server and while crowd sourced the scale of the issue does point to problems with Vodafone

I've decided that enough is enough, submitted a request to another ISP to take over the line and will deal with the issues with cancellation fees when they come asking for them.

I've documented all interactions with them and I've now had this fault since the 1st November and no further towards a resolution than I was 2 months ago.

I'm not sure if they've moved the Tech Support team from Eastern Europe to somewhere in the Middle East, but this seems to be where the lack of knowledge is, as the Eastern European call centre seemed to have some idea of the product they were supporting.

I've not been able to speak to tech2, instead I phone some 0330 number and they put me on hold while they speak to tech2.

Thankfully the person I last spoke to seemed to be quite on the ball, so I can only hope they might actually investigate the issue. Guess time will tell. I suspect my problems started late last year.