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Standard User mbames
(member) Wed 12-Dec-18 18:57:35
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Re: Terrible tech support


[re: MrSaffron] [link to this post]
 
Sadly a lot of us still rely on single thread style downloads. Currently I am trying to download VS2017 (offline) for installation at work (where we can't download stuff). I find it curious that VF demand speed tests from speedtest.net and no where else when they have performance complaints. The speedtest part of the VF app on my phone offered up 30Mbps up and down the other day (on my 80/20 service), so it obviously can't be trusted!!


3hrs in, and I've got about 20GB (or what I am expecting will be about a 45GB download.... and it am sure it is only going to get slower as the evening progresses.

Vodafone Fibre (Superfast2 - 80/20), Draytek 130, DrayTek 2925, DrayTek AP-910c x 2
(Gone but not forgotten: AP-700, 2820n x 2, 2800vg, 2800, HG612)

Speedtests:
ThinkBB - Mini | ThinkBB - Full | Speedtest.net
Standard User Bryer
(experienced) Thu 13-Dec-18 20:40:53
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Re: Terrible tech support


[re: ukhardy07] [link to this post]
 
In reply to a post by ukhardy07:
Turn internet off entirely.
Call Vodafone "my glorious vodafone router has no lights and will not turn on."
Follow script, each time stating there are still no lights and it is not turning on.
"this is awful I have no internet from my wonderful vodafone box"
Replacement will follow shortly. smile


The thing is, I don't want the Vodafone router, its a piece of doo-doo and gives me no where near the best sync speed.
Standard User mbames
(member) Fri 14-Dec-18 14:20:44
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Re: Terrible tech support


[re: Bryer] [link to this post]
 
In reply to a post by Bryer:
The thing is, I don't want the Vodafone router, its a piece of doo-doo and gives me no where near the best sync speed.


At least you would get a router which didn't cause you line issues when you were forced to attach it for VF to carry out their pointless troubleshooting steps.

Vodafone Fibre (Superfast2 - 80/20), Draytek 130, DrayTek 2925, DrayTek AP-910c x 2
(Gone but not forgotten: AP-700, 2820n x 2, 2800vg, 2800, HG612)

Speedtests:
ThinkBB - Mini | ThinkBB - Full | Speedtest.net


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Standard User Bryer
(experienced) Tue 01-Jan-19 20:58:11
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Re: Terrible tech support


[re: mbames] [link to this post]
 
Having spoke to the VF Egypt helpdesk yesterday (NYE), the call was routed to them via the Vodafone smart routing call balancing system, they have apparently for the third time sent the request to Openreach to reset the DLM as they can see an issue with my sync speed being locked, with no errors etc and that the SNR has been set high by the DLM.

I haven't put the Vodafone router on to the connection, as it's kicking out so much electrical interference that the line disconnects within 2 seconds of connecting, so that's in the bin, so not sure how they have come to this conclusion.

Anyway, the team member has stated that if the DLM isn't reset by a week today 8th January, then I'll be able to leave the contract free of charge and move to another provider.

Happy New Year.
Standard User mbames
(member) Wed 02-Jan-19 20:07:38
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Re: Terrible tech support


[re: Bryer] [link to this post]
 
Good luck with leaving!

Vodafone Fibre (Superfast2 - 80/20), Draytek 130, DrayTek 2925, DrayTek AP-910c x 2
(Gone but not forgotten: AP-700, 2820n x 2, 2800vg, 2800, HG612)

Speedtests:
ThinkBB - Mini | ThinkBB - Full | Speedtest.net
Standard User stf59
(newbie) Wed 02-Jan-19 20:44:01
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Re: Terrible tech support


[re: mbames] [link to this post]
 
Just done the same. My service drops from 60-70MBps during the day to 1-6Mbps when I use it 20.00-22.00hrs. For a FTTC service I cant watch iPlayer without it continually buffering. Chatted three times with Asian call centre who assured me that it was just the learning period. Had £10 knocked off the bill when I showed ttb test results before and after Vodafone (BT before). They admitted they hadnt invested in the kit needed to support the demand. Tried to lodge an official complaint but system didnt work. Printed off screen shots showing the complaint to Customer Services Manager using registered mail. No reply.
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