Gigafast Milton Keynes FTP Port Speed Problem

hi
I am from Milton Keynes and I have new fibre brodband from 07.january. My connection 100Mbit/s download 100Mbit/s upload
Speed result:
Speedtest.net Result

I have a problem with downloading files through FTP port 21 or any other port no, speed should be 12.5MB/s I have max 2MB/s. Downloading on port 80 works fine , any other ports have same limits? Upload speed is fine, full speed 12.5MB/s.
Customer service said- That is not their fault and they havent any ftp speed limits. So I am a bit confused

Can someone from Milton Keynes check speed and let me know the results here.

http://www.ovh.net/files/ I have max 2MB/s ( should be 12.5MB/s )

http://speedtest.tele2.net -- easy way to test FTP upload/download. Same result for me

http://xcal1.vodafone.co.uk -- vodafone servers

Thanks
Matt

Edited by deleted (Sun 13-Jan-19 15:09:14)

I get 172KB/s on my vodafone 80/20 (sync) speed service on port 80. FTP seems to require a login.

good looking route though

C:\Users\matth>tracert 212.183.159.230

Tracing route to xcal1.vodafone.co.uk [212.183.159.230]
over a maximum of 30 hops:

1 2 ms 3 ms 2 ms 192.168.100.254
2 11 ms 12 ms 13 ms host-212-158-250-33.dslgb.com [212.158.250.33]
3 10 ms 16 ms 12 ms 63.130.127.221
4 13 ms 12 ms 14 ms 213.185.195.233
5 12 ms 13 ms 13 ms xcal1.vodafone.co.uk [212.183.159.230]

Trace complete.