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Standard User mbames
(member) Wed 30-Jan-19 16:05:26
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VF being sneaky with speedtest results


[link to this post]
 
VF have told me (Directors Office), that the will only accept speedtest results from the "BT Speedtest" servers (based in Lancs). This server is on Janet, so most of the route to it isn't over their own network, but Janet..... sneaky. Very sneaky.

Apparently speedtest results from all other servers, including their own can't be trusted/verified due to network issues. hahahaha

Vodafone Fibre (Superfast2 - 80/20), Draytek 130, DrayTek 2925, DrayTek AP-910c x 2
(Gone but not forgotten: AP-700, 2820n x 2, 2800vg, 2800, HG612)

Speedtests:
ThinkBB - Mini | ThinkBB - Full | Speedtest.net
Administrator MrSaffron
(staff) Wed 30-Jan-19 17:56:31
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Re: VF being sneaky with speedtest results


[re: mbames] [link to this post]
 
So that tells you probably running segments of their network hot i.e. congested

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User mbames
(member) Wed 30-Jan-19 18:01:49
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Re: VF being sneaky with speedtest results


[re: MrSaffron] [link to this post]
 
Very much so, it also makes it very hard to escape without penalty.

Curiously at 1800 a speedtest to their preferred tester server is only offering up 51Mbps. I'll keep an eye on it as the evening progresses and see if it gets worse.

Vodafone Fibre (Superfast2 - 80/20), Draytek 130, DrayTek 2925, DrayTek AP-910c x 2
(Gone but not forgotten: AP-700, 2820n x 2, 2800vg, 2800, HG612)

Speedtests:
ThinkBB - Mini | ThinkBB - Full | Speedtest.net

Edited by mbames (Wed 30-Jan-19 18:03:57)


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Standard User Oliver341
(eat-sleep-adslguide) Wed 30-Jan-19 18:08:42
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Re: VF being sneaky with speedtest results


[re: mbames] [link to this post]
 
In reply to a post by mbames:
Very much so, it also makes it very hard to escape without penalty.

You could make an official complaint, apparently many others do:

"Vodafone tops most-complained about broadband provider list" - https://www.theguardian.com/business/2019/jan/30/vod...

Oliver.
Standard User Bryer
(experienced) Thu 31-Jan-19 15:50:35
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Re: VF being sneaky with speedtest results


[re: mbames] [link to this post]
 
In reply to a post by mbames:
Very much so, it also makes it very hard to escape without penalty.

Curiously at 1800 a speedtest to their preferred tester server is only offering up 51Mbps. I'll keep an eye on it as the evening progresses and see if it gets worse.


You can leave if your usage is affected by the congestion. I have left, as you know free of charge as I couldn't run any on demand services between 5pm and midnight due to the congestion, and also due to their incompetence in fixing my fault.

I've been with another provider for a week now and the service is superb, no peak time drops or buffering, with single threaded downloads at line speed.
Standard User jabuzzard
(member) Thu 31-Jan-19 16:13:36
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Re: VF being sneaky with speedtest results


[re: mbames] [link to this post]
 
In reply to a post by mbames:
This server is on Janet, so most of the route to it isn't over their own network, but Janet..... sneaky. Very sneaky.


I am find it highly unlikely that a commercial organization like BT would be allowed to run speedtest servers on the UK's academic network. I don't see how BT would even eligible for connection under the Eligibility Policy, let alone a speedtest server being allowed under the Acceptable Use Policy.

For reference purposes my day job is a HPC admin at a UK university, and have been working in the University sector for over 20 years now so I know just a bit about JANET wink
Standard User uno
(knowledge is power) Thu 31-Jan-19 17:18:23
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Re: VF being sneaky with speedtest results


[re: mbames] [link to this post]
 
In reply to a post by mbames:
VF have told me (Directors Office), that the will only accept speedtest results from the "BT Speedtest" servers (based in Lancs). This server is on Janet, so most of the route to it isn't over their own network, but Janet..... sneaky. Very sneaky.


Do you have the IP (and hostname). Like another poster has said, it is very unlikely this is the case. It's not as if BT Wholesale don't have enough network capacity to host a tester that is capable of dealing with the volume it must get.

Matt

uno Communications
t: 0333 773 7700
Official Maidenhead, Milton Keynes & Sheffield Speedtest.net Host

Edited by uno (Thu 31-Jan-19 17:18:33)

Standard User j0hn83
(experienced) Thu 31-Jan-19 18:22:30
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Re: VF being sneaky with speedtest results


[re: uno] [link to this post]
 
I assume they are referring to this post

http://forums.thinkbroadband.com/vodafone/t/4612171-...
Standard User andynormancx
(regular) Thu 31-Jan-19 22:27:33
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Re: VF being sneaky with speedtest results


[re: uno] [link to this post]
 
The Speedtest server in question appears to be hosted by https://www.btlancashire.co.uk

Which judging by the traceroute, appears to be connected to Lancaster Council's network, via Janet.
Standard User andynormancx
(regular) Thu 31-Jan-19 22:31:54
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Re: VF being sneaky with speedtest results


[re: jabuzzard] [link to this post]
 
In reply to a post by jabuzzard:
I am find it highly unlikely that a commercial organization like BT would be allowed to run speedtest servers on the UK's academic network. I don't see how BT would even eligible for connection under the Eligibility Policy, let alone a speedtest server being allowed under the Acceptable Use Policy.


I did seem odd, but...

Go to:

https://www.speedtest.net/

Change server and search for "BT Lancashire Services", that gives you a Speedtest server hosted by https://www.btlancashire.co.uk/, seemingly on Lancaster Council's Janet connected network ?

traceroute to www.btlancashire.co.uk (194.150.176.82), 64 hops max, 52 byte packets
1 192.168.7.2 (192.168.7.2) 3.629 ms 9.904 ms 12.413 ms
2 * * *
3 172.23.64.141 (172.23.64.141) 39.100 ms 45.861 ms 36.487 ms
4 172.31.139.187 (172.31.139.187) 43.047 ms 37.575 ms 28.691 ms
5 188.31.255.54.threembb.co.uk (188.31.255.54) 31.918 ms 52.063 ms 45.317 ms
6 188.31.255.101.threembb.co.uk (188.31.255.101) 81.239 ms 55.091 ms 46.786 ms
7 188.31.255.189.threembb.co.uk (188.31.255.189) 62.809 ms 60.300 ms 48.285 ms
8 ae2.cr0-lon9.ip4.gtt.net (141.136.102.65) 31.282 ms 44.110 ms 59.335 ms
9 et-0-0-47.cr10-lon1.ip4.gtt.net (89.149.139.5) 47.366 ms 43.407 ms 59.258 ms
10 ip4.gtt.net (46.33.78.78) 53.256 ms 59.783 ms 50.092 ms
11 ae24.londtt-sbr1.ja.net (146.97.35.193) 40.476 ms 37.074 ms 34.435 ms
12 ae27.erdiss-sbr2.ja.net (146.97.33.14) 50.925 ms 46.263 ms 54.971 ms
13 ae29.manckh-sbr2.ja.net (146.97.33.42) 55.510 ms 45.600 ms 71.500 ms
14 ae25.manckh-ban1.ja.net (146.97.35.50) 60.638 ms 94.271 ms 40.391 ms
15 lancs-council.manckh-ban1.ja.net (146.97.40.50) 49.523 ms 56.419 ms 48.756 ms
Standard User adrenalize_
(learned) Thu 31-Jan-19 23:22:38
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Re: VF being sneaky with speedtest results


[re: andynormancx] [link to this post]
 
The speedtest server is on ookla.btlancashire.co.uk [194.150.176.123], but same trace route.

From a quick Google it would look like BT Lancashire Services is a services company owned by BT that provide IT and payment services etc for Lancashire County Council, which is also the organisation name on the whois record.

Don't JANET offer "govroam" to public bodies? So I wouldn't be surprised if they also offer connectivity to public bodies too.

Although it does sound an odd setup!!

Almost as odd as Vodafone Broadband at the moment!
Standard User jabuzzard
(member) Fri 01-Feb-19 00:08:15
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Re: VF being sneaky with speedtest results


[re: andynormancx] [link to this post]
 
Hum, I pretty sure that they are not supposed to be doing that. It certainly looks like BT Lancashire Services have not thought about whether they should be doing that. I will try and catch our head of networks and see what he as to say.

Mind you the JANET backbone is multiple 400Gbps links all over the shop with 1.2Tbps of external connectivity last I heard so one would think it should be well enough connected to be a speedtest server.

I have just done a speedtest from a remote desktop on my 10Gbps connected console server at work against the BT Lancashire Services speed test server and I would say from the results it would only appear to have a 1Gbps connection

Ping ms 14
Download Mbps 816.41
Upload Mbps 622.18

I know my server can go much faster because I have tested it against a machine at another UK university and the traceroute shows that I never step outside JANET to get to it either. Mind you that's better than a thinkbroadband speed test from the same server.

Of course it's not really fair testing them with a 10Gbps connection wink
Standard User jabuzzard
(member) Fri 01-Feb-19 00:12:04
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Re: VF being sneaky with speedtest results


[re: adrenalize_] [link to this post]
 
It's not only odd, I am pretty certain they should not be doing it.

That is the service company for Lancashire County Council should not be running a speedtest server for BT plc over the JANET network, even the service company is owned by BT.

It's basically a misuse of public sector money meant for research and teaching by a public limited company.
Standard User uno
(knowledge is power) Fri 01-Feb-19 01:35:14
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Re: VF being sneaky with speedtest results


[re: jabuzzard] [link to this post]
 
It does look that way but it could be there for some specific reason and I doubt the site itself gives full visibility but I think the wider context of the test itself isn't proving that tester has any advantage over the BT Wholesale one.

Maybe a misunderstanding from someone at Vodafone that a "BT" test should be used and it was one they found. Who knows.

Matt

uno Communications
t: 0333 773 7700
Official Maidenhead, Milton Keynes & Sheffield Speedtest.net Host
Standard User adrenalize_
(learned) Fri 01-Feb-19 08:43:36
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Re: VF being sneaky with speedtest results


[re: uno] [link to this post]
 
Yeah there seems to be some "misunderstanding" at Vodafone at the moment IMHO!!

I think the OP's point really is that VF are asking people not to use their (speedtest.vodafone.co.uk) server when making complaints about unsatisfactory performance as it is giving poor results and they say it has issues. As you say probably due to misunderstanding but coincidentally the route to the BTLancashire server seems to give "good" speed/results.

The VF server gives me very poor results when on my VF connection at home (24/7). Amusingly if I speedtest using the server from work on a Virgin Business connection it gives results in line with other servers tested and not bad results if I test it through a VPN on my home VF connection, so the server itself is probably OK but routing from VF broadband to it probably isn't.

I appreciate congestion and all the analogies to motorways and traffic jams, as well as various routing, traffic segregation and CDNs for some services, but I can achieve good speed throughput on some routes 24/7, others are very poor 24/7 plus some overall congestion at peak which is to be expected.

This all started fairly suddenly in Nov 18, I wonder what experience people on the CityFibre/VF gigafast are having or if anyone knows if they use different core routing? If its the same and they get good takeup it doesn't bode well.
Standard User mbames
(member) Fri 01-Feb-19 13:42:22
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Re: VF being sneaky with speedtest results


[re: adrenalize_] [link to this post]
 
Another "it was good up till November" person. It seems the sooner the routing leaves VF's network, the better the speed tests.

Even the BT Lancs server was struggling last night, so I took a few screenshots to sent to VF (it got as slow as 25Mbps).

It wouldn't be so bad if VF accepted there were issues and that they were doing address them, but instead they deny there are any problems.

My SamKnows box shows a drop off in NetFlix performance around the same time.

Vodafone Fibre (Superfast2 - 80/20), Draytek 130, DrayTek 2925, DrayTek AP-910c x 2
(Gone but not forgotten: AP-700, 2820n x 2, 2800vg, 2800, HG612)

Speedtests:
ThinkBB - Mini | ThinkBB - Full | Speedtest.net
Standard User mbames
(member) Fri 01-Feb-19 14:02:13
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Re: VF being sneaky with speedtest results


[re: uno] [link to this post]
 
Yep, gained my details from here:

https://www.speedtestserver.com/

Country: Great Britain
City: Preston
Provider: BT Lancashire Services
Host/Port: ookla.btlancashire.co.uk:8080
Speedtest ID: 9229


C:\Users\matth>tracert ookla.btlancashire.co.uk

Tracing route to ookla.btlancashire.co.uk [194.150.176.123]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.100.254
2 1 ms 1 ms 1 ms 192.168.1.1
3 9 ms 8 ms 10 ms host-212-158-250-33.dslgb.com [212.158.250.33]
4 10 ms 10 ms 10 ms 63.130.105.130
5 11 ms 11 ms 11 ms linx-gw1.ja.net [195.66.224.15]
6 12 ms 12 ms 12 ms ae23.londtt-sbr1.ja.net [146.97.35.169]
7 16 ms 15 ms 16 ms ae27.erdiss-sbr2.ja.net [146.97.33.14]
8 14 ms 14 ms 14 ms ae29.manckh-sbr2.ja.net [146.97.33.42]
9 15 ms 14 ms 14 ms ae25.manckh-ban1.ja.net [146.97.35.50]
10 14 ms 14 ms 14 ms lancs-council.manckh-ban1.ja.net [146.97.40.50]
11 * * * Request timed out.
12 * ^C
C:\Users\matth>


Vodafone Fibre (Superfast2 - 80/20), Draytek 130, DrayTek 2925, DrayTek AP-910c x 2
(Gone but not forgotten: AP-700, 2820n x 2, 2800vg, 2800, HG612)

Speedtests:
ThinkBB - Mini | ThinkBB - Full | Speedtest.net
Standard User adrenalize_
(learned) Fri 01-Feb-19 14:11:20
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Re: VF being sneaky with speedtest results


[re: mbames] [link to this post]
 
Probably a few of us giving it some stick, or you were on at the same time as jabuzzard testing from a 10Gbps link!!!

Yeah FreshMint's graph over on the VF forum thread I see you've commented on is rather a clear demonstration.

Their lack of acknowledgement to customers is a shame. The dramatic change and the fact effected routes/traffic are slow 24/7 (It doesn't sit right that routes are congested 24/7 unless a crazy routing error/provision) leads me to wonder if this is a commercial decision they have taken.

Edited by adrenalize_ (Fri 01-Feb-19 15:47:33)

Standard User adrenalize_
(learned) Fri 01-Feb-19 14:25:05
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Re: VF being sneaky with speedtest results


[re: adrenalize_] [link to this post]
 
Maybe Dilbert has the answer: Dilbert: Internet is Slow
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