I moved to vodafone from plusnet in february and a month ago i had an issue with my phone.
This was fixed next day by an openreach engineer who replaced the bt faceplate. 1 hour after the openreach guy left i got a call from vodafone support asking if the phone was better i said yes its perfect now so guy says ok ill just run a quick test .....
2 mins later he says i am below my minimum speed garuntee of 73meg, I had 67meg for over 2 years and plusnet said nothing
anyway next day i again had the same openreach guy knock on the door, i explained about having the speeds for years and was happy and said he will probably find nothing,, 2 hours later he phoned me and asked me restart the router as he fixed a "fault"
well im now back to 80/20 sync like i was on the first day of having FTTC (i am litterally 25 metres from the cabinet). I was very surprised at also seeing my snrm now sitting at 9db down and 15db up where they were both 6db
so well done to vodafone and i also got 8 pounds off the bill for a few months too
BT Infinity 2
70.26 Meg sync
BT Smart Hub (HH6)