Thanks vodafone!

Hi there first post for a long time

I moved to vodafone from plusnet in february and a month ago i had an issue with my phone.

This was fixed next day by an openreach engineer who replaced the bt faceplate. 1 hour after the openreach guy left i got a call from vodafone support asking if the phone was better i said yes its perfect now so guy says ok ill just run a quick test .....

2 mins later he says i am below my minimum speed garuntee of 73meg, I had 67meg for over 2 years and plusnet said nothing

anyway next day i again had the same openreach guy knock on the door, i explained about having the speeds for years and was happy and said he will probably find nothing,, 2 hours later he phoned me and asked me restart the router as he fixed a "fault"

well im now back to 80/20 sync like i was on the first day of having FTTC (i am litterally 25 metres from the cabinet). I was very surprised at also seeing my snrm now sitting at 9db down and 15db up where they were both 6db

so well done to vodafone and i also got 8 pounds off the bill for a few months too

Think you got lucky there.

VF customer services (based on the rants on facebook) seem to be going downhill, especially since they seemed to move all the call centres out of the UK.

In reply to a post by mbames:

Think you got lucky there.

VF customer services (based on the rants on facebook) seem to be going downhill, especially since they seemed to move all the call centres out of the UK.

I am looking around for new supplier and VF is on my list, post above i thought great, then yours, its never straight forward is it.

Edited by deleted (Mon 06-Jan-20 17:59:19)

Generally speaking i found vodafone not great to deal with in the past for my mobile services but since i now have FTTP there is less likely to be faults so hopefully i won't need to contact them haha.

Edited by epyon (Tue 07-Jan-20 16:03:55)

Hi all, first post on here and thought I would use it to share my experience of Vodafone with you!

It is very positive really!

I have been with them for 12 months and I have Fibre currently syncing at 72Mbps (line capable of 76Mbps).
Last month I got fed up of repeated disconnections and the speed had dropped to 58.
So at 8:45pm on a wednesday night, week before christmas, I got on the live chat to Vodafone Technical.
They carried out some tests and said there was a fault on the line. My details were then apparently passed to Tier 2 Technical. Next Morning, just before 10am, had a phonecal "Hi It's the Openreach Engineer, I'll be with you in 15 mins!"
I nearly fell over!
Openereach Engineer carried out his tests in the house and said no issues in the master or wiring into house, so I could go out. He would ring me when done.
Then his supervisor turned up, not sure what for, but he gave me a Mince Pie!
I got a phone call at 2pm from the engineer saying he had finished. There is an underground fault between house and cabinet. He said that he had swapped me onto another line because they would need to dig up the road to fix my particular one! He said it was running at 70 and was stable.
Well its risen slightly since as now get 72, so he's done a good job there!
Not heard from Vodafone since, but my bill has been discounted.
I also have another example...
My Girlfriend also has Vodafone Fibre, but only the 35Mbps one.
She was so impressed by the speed at which mine was fixed she contacted them about hers.
Again they said there was a fault and would pass to Tier 2 Technical Support.
Next day "SATURDAY" Openreach were out and tried to fix it.
The fault is still there, but it is down to Openreach now, not Vodafone.

So in summary, I have to say from my own experience, Vodafone are actually the best provider that I have ever had.
Everyone's experience is different but from what I've seen they really have upped their game!

And no I am not affiliated in any way with them!

PS tried to remove the italic font after the quote, but cant do it! sorry about that

Ade

My experience with them was similar to most of the reviews they have received on trustpilot:

https://uk.trustpilot.com/review/www.vodafone.co.uk

85% poor

wow lol

Look again... 85% Bad , with 9,288 Reviews and counting up by several a Day...

I never had any problems with Freeserve... It worked perfectly and faultlessly every time... hahaha

Edited by mrmarktigger (Thu 09-Jan-20 18:51:05)

Dixons freeserve now you going back a few years

Indeed! But it did work perfectly and seamlessly And before that it was the local Library hahaha

The company I work for provided the customer service for Freeserve (and all it�s later names such as Wanadoo / Orange Home Broadband and even EE). I have a vague recollection of Freeserve having infrastructure provided by a company in Leeds called Planet Online or something similar sounding in the very early days. By the Wanadoo merger they used cable and wireless (who were also in Leeds so might have just been through acquisitions) although by the modern day it ended up being just a rebranded BT service and moving back to BT for customer service.

I seem to recall Freeserve and Wanadoo as having decent reputations, they certainly were rated as nice units to work on by colleagues who I�ve known over the years. That wasn�t the case in the later years!

Edited by gary333 (Thu 09-Jan-20 20:45:16)

In reply to a post by mrmarktigger:

My experience with them was similar to most of the reviews they have received on trustpilot:

https://uk.trustpilot.com/review/www.vodafone.co.uk

WOW, why am I not surprised!

It is no wonder I've had problems signing up to them, constant Errors and Credit Check Errors during checkout.

Now after reading those reviews I have no regrets not being able to sign up. Vodafone told me I could sign up to them via telephone calling. But of-course I won't bother, not only because I won't get the £100 gift card, but also due to the complaints.

This explains why the price is so cheap for their FTTC at £23 a month. When an ISP sucks then their packages tend to be cheap for a reason!

I guess only their FTTP is good. But then customer service is pretty dreadful.

In reply to a post by BLaZiNgSPEED:

I guess only their FTTP is good. But then customer service is pretty dreadful.

The Vodafone FTTC service I had was fine. I may well return to them when my current contract ends in September 2020. It will depend on the price.

I actually had freeserver then i think it changed to wanadoo.

wow that was a life-time ago.

I would only recommend voda on their city fibre FTTP.

In reply to a post by epyon:

I actually had freeserver then i think it changed to wanadoo.

wow that was a life-time ago.

I would only recommend voda on their city fibre FTTP.

Bless you.
That was only Half -a-Life-Time ago for me.... hahahahhaha

I'm so old that I used to repair equipment that had Thermionic valves fitted, (That's 'Tubes' to any Americans listening in) before Transistors and Chips were in common use.

Edited by mrmarktigger (Fri 10-Jan-20 22:05:34)

In reply to a post by Michael_Chare:

In reply to a post by BLaZiNgSPEED:

I guess only their FTTP is good. But then customer service is pretty dreadful.

The Vodafone FTTC service I had was fine. I may well return to them when my current contract ends in September 2020. It will depend on the price.

Well looking at the comparisons. https://www.thinkbroadband.com/isps/compare?isp_22=1...
This is actually looking pretty bad! TalkTalk Overall Satisfaction 66% vs 63% Vodafone, Reliability 68% TalkTalk 63% Vodafone.

Only on Customer service Vodafone is slightly better.

But for me reliability and customer satisfaction are the most important factors when choosing an ISP.

Across all internet service providers in the Barchart comparison here on thinkbroadband, Vodafone is the worst performing ISP of all the major ISPs. And I am sure all this chart is FTTC figures. FTTP is a completely different matter.

That's why I chose TalkTalk as the price at £21.95 p/m for 67 Mb/s is fixed for the remainder of the contract, while Vodafone do not promise the £23 a month price, it fluctuates and is likelier to go up mid-contract.

In reply to a post by BLaZiNgSPEED:

In reply to a post by Michael_Chare:

In reply to a post by BLaZiNgSPEED:

I guess only their FTTP is good. But then customer service is pretty dreadful.

The Vodafone FTTC service I had was fine. I may well return to them when my current contract ends in September 2020. It will depend on the price.

Well looking at the comparisons. https://www.thinkbroadband.com/isps/compare?isp_22=1...
This is actually looking pretty bad! TalkTalk Overall Satisfaction 66% vs 63% Vodafone, Reliability 68% TalkTalk 63% Vodafone.

Only on Customer service Vodafone is slightly better.

But for me reliability and customer satisfaction are the most important factors when choosing an ISP.

Across all internet service providers in the Barchart comparison here on thinkbroadband, Vodafone is the worst performing ISP of all the major ISPs. And I am sure all this chart is FTTC figures. FTTP is a completely different matter.

That's why I chose TalkTalk as the price at £21.95 p/m for 67 Mb/s is fixed for the remainder of the contract, while Vodafone do not promise the £23 a month price, it fluctuates and is likelier to go up mid-contract.

Does not compute with Talk Talk. They are cheap and cheerful (well cheap) and that's about it.

In reply to a post by gary333:

In reply to a post by BLaZiNgSPEED:

In reply to a post by Michael_Chare:

... nested quotes trimmed ...

The Vodafone FTTC service I had was fine. I may well return to them when my current contract ends in September 2020. It will depend on the price.

Well looking at the comparisons. https://www.thinkbroadband.com/isps/compare?isp_22=1...
This is actually looking pretty bad! TalkTalk Overall Satisfaction 66% vs 63% Vodafone, Reliability 68% TalkTalk 63% Vodafone.

Only on Customer service Vodafone is slightly better.

But for me reliability and customer satisfaction are the most important factors when choosing an ISP.

Across all internet service providers in the Barchart comparison here on thinkbroadband, Vodafone is the worst performing ISP of all the major ISPs. And I am sure all this chart is FTTC figures. FTTP is a completely different matter.

That's why I chose TalkTalk as the price at £21.95 p/m for 67 Mb/s is fixed for the remainder of the contract, while Vodafone do not promise the £23 a month price, it fluctuates and is likelier to go up mid-contract.

Does not compute with Talk Talk. They are cheap and cheerful (well cheap) and that's about it.

That's true, but if you are going to spend more money on a service but don't get guaranteed reliability or speed improvement, then that will bring more frustration.

At least with TalkTalk if the service is not up to scratch, I can say "I am paying only £21.95" so I wouldn't be as angry as I would be if I had to pay £29 to Sky or Vodafone £23-£27 a month. And that will be even more expensive as the price will not be fixed.

It is important that the money you spend is in ratio to the service you get. I would surely go with Andrews & Arnold, Zen or Cloudscape if I were to spend £30-35 a month. But I would think twice on Sky and even Vodafone is not so good of a deal without the gift voucher or the latest router.

The truth is Vodafone is the worst performing ISP of any major provider in the UK, it performs worse than TalkTalk even if it costs more. The Trustpilot reviews of Vodafone is the worst I have seen of any provider yet.

I believe there is an active campaign on a facebook vodafone hate group to post negative reviews at the moment,

As we all know, unhappy customers are vocal, and happy ones don't feel the need to say how good the service is/that it works for what they want.

In principle that may be generally correct.

However, this latest article on ISPReview.
https://www.ispreview.co.uk/index.php/2020/01/vodafo...

And https://uk.trustpilot.com/review/www.vodafone.co.uk

85% cannot be an over-exaggeration. I don't deny there are happy customers. But unhappy customers will also not write negative reviews if it was only partially bad. A service generally has to be quite bad for an extensive period of time for someone to write a negative review.

There are people with a complaining nature who will be quick to write negative reviews. But then again we must wonder why this is not happening with the other ISPs. I thought Onestream was bad, but this is worse. And my difficulty switching to Vodafone due to credit check failure is something very new. I've had internet for 20 years with a variety of different ISP's but this is the first time I've had such a negative experience.