I had mine installed today. The lead-up was a nightmare with two (!) cancelled orders due to 'a problem with the system', lots of on-hold waiting and an army of ill-informed sales staff. Still, I thought I'd risk it, what with the 2 week cooling-off period and the fact that I wouldn't cancel my VM first, so I wouldn't be without.
My router turned up last Friday. The installation was smooth with a great engineer (Art) who was thoughtful and courteous and did a great job. The service came up immediately and I'm getting over the advertised peak DL speed and the upload isn't far short (939-918/79-94). The latency is lower than VM (~8 vs ~18) and the quality monitor on ThinkBB show a much more stable connection (so far: https://www.thinkbroadband.com/broadband/monitoring/...
). I'm going to be watching it closely over the new couple of weeks.
The only problem so far is that I can't get my router (ASUS RT-AX88U) to sign in to the service. Getting the broadband login was a simple case of calling their support (including a 20 minute hold and disconnection :/, quality awful, they're all working from home with poor headsets I reckon but they did call back), but I'm getting a CHAP auth failure. Something to look into in the coming days. Currently running it behind the Voda router (which isn't too bad to fair) with a double NAT (no modem mode), but I still have better latency than VM.