Really hating vodafone right now

Long story but I'll just outline what I've been through.
Moved from talktalk on what I thought was a great offer, but during the change openreach did a lift-and-shift from the cabinet just across the road from my home to one over half a mile away. My speedtest speeds have dropped from ~63 Mbit to <45 with frequent dropouts and resyncs. Because this hasn't (yet) dropped below my minimum vf are hesitant to help. Had one visit from openreach who found no faults (at the time he tested) but he did express confusion over why I was being served from a cab so far away.
About 3 months ago openreach (by a third party) have strung new fibres across my whole area and neighbours have moved to fttp with bt and others. I've had mailers myself offering fttp but am tied to vf for a little longer.
4 days ago I had an email from Vodafone explaining how their prices were going up, and how I could save money by going fttp. So I ordered superfast 100. Who wouldn't for $24 a month. I made the order and got the confirmation email immediately. But the very next day I got an email stating that I had cancelled the order. I didn't.
I can't speak to vf about it as my order number doesn't exist. Anyone shed some light on what the fudge they are doing to peeps?

Interesting to see my experience from the end of March being seen by someone else. I'd ordered Fibre 500 as part of a special offer (£32 a month, not a bad deal). They phoned me up on the 1st of April, coincidentally the day their prices changed and the offer ended, saying that the order had been cancelled by "the system" and I could place the order again but only at the new price, which is a lot more than what I would be paying even after the ~10% price increase everyone got.

Of course, I said this was absurd as I'd placed my order beforehand, and it wasn't my fault Vodafone's system cancelled it and didn't advise me until a few days had passed, but to no avail. No joy with their CS, no joy with writing to complain (silence so far, although that's "only" a week).

In reply to a post by Ripshod:

but during the change openreach did a lift-and-shift from the cabinet just across the road from my home to one over half a mile away.

This is really strange, was the closest cabinet an infill cabinet by any chance? Its the only way I can see something strange/wrong like this happening. Now when you use the DSL checker does it show you on a different cabinet to your neighbours on either side?

It really is strange that they moved me. Years ago when I first signed with talktalk through a third party (was energy and broadband in one, can't remember the name) I used the broadband checker and was chuffed that I'd get a good connection. And it was great. Since the move to vf broadband checker shows a cabinet wee away from me, and I'm being served through 826 metres of twisted copper. The OR chap really was surprised by this. The neighbours in my block that have broadband are all served from the local cabinet, literally 25 metres of copper away.
That is the whole reason I want to go fttp - dropouts, lost packets, crosstalk maybe(?), frequent resyncs and 11dBm up/12dBm down.
Ignore the BQM link at the bottom of my posts,that's monitoring a different service now. I changed it before to my home bb to make a case for vodafone and openreach and this was a typical daily chart:
My Broadband Ping

Edited by Ripshod (Sun 10-Apr-22 19:57:15)

This could be looking like a non-issue now (fingers crossed).
Got an email this morning stating that they weren't able to process my order, and inviting me to call them. Spoke with a wonderful lass (Bethany in Hull) who processed my order manually and gave me a discount to match their original offer, and I have an istall date 28th April. Apparently the automated online system is screwed and is causing a lot of problems right now, so anyone reading this with similar problems with online ordering really should phone them directly (08080057316).
We'll see what happens on the 28th, but for now with the email and sms confirmations it's looking rather good.

In reply to a post by Ripshod:

Moved from talktalk on what I thought was a great offer, but during the change openreach did a lift-and-shift from the cabinet just across the road from my home to one over half a mile away. My speedtest speeds have dropped from ~63 Mbit to <45 with frequent dropouts and resyncs.

That is beyond unlikely. It would require the engineer to deliberately disconnect your line at 1 cabinet, tap in at another cabinet, and make routing changes at the exchange.
A simple migration that should be automated/remote would turn in to a couple hours work.

What's much more likely is the DLM simply reset with the change of provider, as should happen.
That could/would cause a drop from the 63 to 45Mb region.

Moving you to a cabinet a further half mile away would likely have a much bigger impact on your sync speed.

In reply to a post by j0hn83:

In reply to a post by Ripshod:

Moved from talktalk on what I thought was a great offer, but during the change openreach did a lift-and-shift from the cabinet just across the road from my home to one over half a mile away. My speedtest speeds have dropped from ~63 Mbit to <45 with frequent dropouts and resyncs.

That is beyond unlikely. It would require the engineer to deliberately disconnect your line at 1 cabinet, tap in at another cabinet, and make routing changes at the exchange.
A simple migration that should be automated/remote would turn in to a couple hours work.

What's much more likely is the DLM simply reset with the change of provider, as should happen.
That could/would cause a drop from the 63 to 45Mb region.

Moving you to a cabinet a further half mile away would likely have a much bigger impact on your sync speed.

Beyond unlikely. What else is beyond unlikely is having a stable 3dBm up and down over half a mile of twisted copper for 2 years. I'm thinking vodafone have no provisioning or capacity on my local cabinet.

Edited by Ripshod (Mon 11-Apr-22 16:36:25)

Glad the FTTP ordering issue seems to have been sorted now

The FTTC events will remain a mystery

In reply to a post by dect:

Glad the FTTP ordering issue seems to have been sorted now

The FTTC events will remain a mystery

Oh yes, I'm so chuffed now. I've taken a few pics to demonstrate how utterly ridiculous the situation is here.
https://photos.app.goo.gl/Ue6R4s19uxNoSvjN6
https://photos.app.goo.gl/mpK1cXxrzzjprMnF8
https://photos.app.goo.gl/euAMyT6Vpj7k37V9A
That's the cabinet that used to serve me, right next to the pole that still does (for now). I've double checked the dsl checker and I'm served by cab 56, ½ a mile in the other direction. To add to this comedy the cover for the junction box on the pole has been missing since before they strung the fibre - I doubt that's even been reported. I'm so glad I'm getting out of this.

Edited by Ripshod (Mon 11-Apr-22 17:19:08)

The cabinet in those pictures with the number 30 on it is not a FTTC (DSLAM) cabinet its just a PCP

Edited by deleted (Mon 11-Apr-22 17:32:21)

I'm so embarrassed. How could I get that so wrong.
There's a couple of cabinets even closer on my side of the road. One's virgin and the other is openreach. I'll get a pic in the morning as it's hiding behind a tree. Quite a coincidence though.
DSL Checker - neighbours

Edited by Ripshod (Mon 11-Apr-22 18:14:50)

Would suggest you redact the property information on that screenshot.

In reply to a post by dect:

Would suggest you redact the property information on that screenshot.

DOH! Good catch

At least you have seen some actions which might have caused your problem. In my case I am using Vodaphone FTTC and for about a year I was getting 50+ mbs but in the last 3 months it has
gradually dropped to just under 30 mbs. I do not know whether this is associated with the fact that trying to use my early Firestick with an old TV, or to Chromecast to the TV tells me that it is no longer connected to the Internet although it is connected to the router, Might the router software have been updated?

In reply to a post by bsg017:

for about a year I was getting 50+ mbs but in the last 3 months it has
gradually dropped to just under 30 mbs. I do not know whether this is associated with the fact that trying to use my early Firestick with an old TV, or to Chromecast to the TV tells me that it is no longer connected to the Internet although it is connected to the router, Might the router software have been updated?

I forgot about my speedtest results:
Speedtest
Note the drop on 25th January during the period a third party were rod and roping near cab 56,I hardly had any stable connection that day and was lucky to even get a connection. Still openreach maintained there wasn't s problem.
I don't think firmware updates would be frequent enough to even be noticeable, I think the Vodafone hub has only had 2 updates in the last 12 months (?). I generally use my trusty D7000 but I've been stuck using the hub in the test socket with no phone access at all.

Edited by Ripshod (Tue 12-Apr-22 07:32:40)

I wasn't expecting anything to get better - and it hasn't. After the daily resync my upload SNRm has gone to 15.3 dB and G.inp is disabled on the upload. And it's erroring constantly. It's like a final blow to me from the copper side, punishing me for my lack of faith. Soon be over though.

It says FTTP is available for next door, why don't you get on that?

Thought OP said he has an install already booked in for the 28th above?

In reply to a post by Pheasant:

Thought OP said he has an install already booked in for the 28th above?

I did, I have, and I'm looking forward to it.

Wow, double discount. By sending this directly to me do they have to honour this price?
Email

Had a speed test result in the 20Mbs range last week but I have returned from 2 days away with my home ethernet switched off (router remained connected) and got a speed test result of over 50 Mbs.when I tested tonight. I am bound to wonder if someone was monitoring these posts at Vodaphone and decided to do something about the possible bad publicity. Long may the new rare continue!

In reply to a post by bsg017:

Had a speed test result in the 20Mbs range last week but I have returned from 2 days away with my home ethernet switched off (router remained connected) and got a speed test result of over 50 Mbs.when I tested tonight. I am bound to wonder if someone was monitoring these posts at Vodaphone and decided to do something about the possible bad publicity. Long may the new rare continue!

One thing I noticed at the beginning and I don't know if you've tried it but using the VF dns servers slowed everything down to a proper crawl, particularly at peak times (Friday and Saturday evenings were the pits). I'd read somewhere (cant' remember can't quote) that using other public dns servers would improve thigs, which it did a bit -not greatly but a gain nontheless. I use 9.9.9.9 and 1.1.1.1 now. Had to change back to defaults to update the firmware on the vox3 (when I tried it).

Thank you. I will have to check which DNS servers I am currently using.

Well the news is good++.
Engineer turned up at 1pm. I'm now online with my netgear router, snappy page loads and a massive grin.
After reading the horror stories all over I was really getting doubtful about all this but that was totally unfounded. 109 Mbit down/ 19.3 Mbit up straight off the bat.
I'll have to let it settle to make sure my router is okay - a couple of posts on th VF forum mentioned their PPPoE login getting changed after a couple of weeks. Time will tell. Pensively happy bunny.

Edited by Ripshod (Thu 28-Apr-22 15:43:14)