Speed Test

Out of the box Speed Test is https://www.thinkbroadband.com/speedtest/16705971948...

Not bad for first day. I assume this might improve over the coming days?

If this post isn't a parody and you're genuinely impressed, I'd be red flagging those speeds if you're on a FTTP connection.

As I said I am rather hoping for an increase, but compared to my previous ADSL connection ......

Disappointingly it is worse this morning!

https://www.thinkbroadband.com/speedtest/16706582403...

Two years ago on ADSL at same property :-

https://www.thinkbroadband.com/speedtest/15997670858...

My contract says min 36/9, so looks like it is well short.

Edited by hk11 (Sat 10-Dec-22 09:25:36)

That seriously doesn't sound like FTTP, more like FTTC.

Definately FTTP as pole is just outside the property and Openreach came to put in a new fibre feed and the little box of tricks inside at the end of it.

Old copper master socket is now dead.

Edited by hk11 (Sat 10-Dec-22 14:57:08)

Then you should be raising that as a fault.

You're getting the same speeds on FTTP as you did on ADSL. That's not right.

Can you even get 36/9 profile on FTTP? The minimum Vodafone FTTP package is 100Mbps, with their FTTC packages on Openreach being 40/10 and 80/20.

You can see for yourself here.

Not sure what the Vodafone sales person sold you, but it's definitely not FTTP.

Edited by Bryer (Sat 10-Dec-22 15:28:20)

I've emailed the MD as couldn't find the complaints email address.

Yes ADSL two years ago wasn't far off the speed I am getting now.

That was the advertised speed when i signed up and it is confirmed in their contract email. Maybe they have cut the service I have off their current offerings?

They call it/called it Fibre 1. No salesman involved purchased it via a website link that expired a few days ago.

Edit: It's the first package in the link you posted!

Edited by hk11 (Sat 10-Dec-22 15:41:03)

Post deleted by Bryer

Then something is wrong as I have a new fibre line to the property that the box of tricks is on the end of and the router plugs into this via the WAN port.

Emailing the MD won't get you anywhere.

You should be calling customer services to troubleshoot before raising a complaint. Basic courtesy, could be a simple profile error, as it appears they do sell FTTP products at 40/10 if you can get FTTP.

Without your postcode it's hard to tell what you've got available to you.

Yeah, I'd call their technical support and get them to start trouble shooting it with you. With FTTP you should get full speed from the date you connect.

Do you have their email address please?

Did search for it, but all that came up was the MD's address.

There's a reason it isn't available in the public domain.

You need to speak to technical support before escalating it to the MD.

Can you post a photo of the "box of tricks" or at least describe it?

In reply to a post by hk11:

Out of the box Speed Test is https://www.thinkbroadband.com/speedtest/16705971948...

Not bad for first day. I assume this might improve over the coming days?

Is this an FTTP connection or FTTC?

I now have a reply from MD.

Also found a web chat that worked and they have adjusted something. Another site is now showing 38.65. So double TBB. Will retest here.

Edit - https://www.thinkbroadband.com/speedtest/16706966657... - much better now.

Edited by hk11 (Sat 10-Dec-22 18:41:31)

https://share.icloud.com/photos/054eRsmzSNbj-ii9bD6q...

FTTP

In reply to a post by hk11:

FTTP

The latency is dreadful. Speeds are woeful

Are you testing using a wired connection directly into your router? Don't use WiFi to test.

They have adjusted something and now getting a much improved test. https://www.thinkbroadband.com/speedtest/16706966657...

Better. The latency though is still horrific.

In reply to a post by Pheasant:

Better. The latency though is still horrific.

I find the TBB speed test useless for gauging latency. It shows my latency as 40ms+ most of the time.
The BQM is very accurate.

The speedtest.net test sends a ping before the test begins so reports an accurate low latency but TBB do things a bit different.
Seb explained it a while back but I can't find the life of me find the post but I'd be confident his latency is nowhere near 60ms.

Oookla is usually quite close to the money on latency. Wonder why the TBB speed tester should be so far out? Admittedly I’ve never managed better than 6ms to TBB, though I can regularly get 0 or 1ms to Ookla boxes from central London on an uncontended pipe)

TBB also measures latency during the speedtest, so if its bloated it might be caused by buffer bloat, click on the analysis button after speedtest completes, it will show you idle latency, and then also latency during download, and finally during upload.

Interestingly Plusnet Community advise using BTW speed check which gives :-

https://thumbsnap.com/fJMCNRSE

Edited by hk11 (Wed 19-Jul-23 02:05:32)