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Hi,
Was on Virgin 1Gig and recently renewed my contract with them for £51 but then came across a what I thought was a good deal. Signed up today with the Pro II Full Fibre 900 plan for £45 per month.. Does anyone have experience with it? It seems good for the price with the following features:
New Ultra Hub with WiFi 6E
Super WiFi 6E Booster
Dedicated WiFi Xperts
Automatic 4G Broadband Back-up
The last one seems very appealing. It comes with100GB per month data if needed and I was told that if the outage lasted longer, the data allocation would be increased.
Thanks,
Imran
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Whilst I don't have any direct experience with that particular product I have a lot of experience from helping others.
The new Ultra Hub is proving to be a decent bit of kit. However, the boosters can occasionally be problematic to set up. Vodafone support is farmed out to Egypt and all they do is work through a flow chart, every time you contact them. Also (not being derogatory) the staff know squat about networking. The 4G backup is proving to be reasonably reliable.
Having said all that, have a look around the forums and see how few problems are occurring.It's not as bad as it's labeled.
You want support? Talk to the vodafone forum members first before dealing with vodafone themselves - much less stressful.
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Thanks for the reply. I’ve been considering the options and have opted to go for the basic 900mbit internet without the extras. I already have 4 BT Whole Home wifi discs and getting 300-600mbits in the house. The only extra thing is the backup and I may look at the issue if I ever need it by getting a data SIM card.
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You'll likely not be able to use the BT discs with the vodafone router, although normal extenders/APs will work just fine. If you want 4g backup then you'll need your own dongle as well.
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I don't know what you mean. The BT discs are wifi extenders.
All routers these days have at least 3-4 ethernet cable socket. All I need is to plug the master disc into the ethernet socket of the vodafone router!
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I don't know what you mean. The BT discs are wifi extenders.
All routers these days have at least 3-4 ethernet cable socket. All I need is to plug the master disc into the ethernet socket of the vodafone router!
https://forum.vodafone.co.uk/t5/Broadband-connection...
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Ahh yes. This was a problem due to bug/s in the disc firmware.
https://community.bt.com/t5/BT-Devices/Premium-amp-W...
I also got this problem connected to my Virgin router. The problem/s has been fixed by a new firmware as indicated on the thread and is also now working for me too...
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All I see in that thread are understandably impatient peeps still waiting for a firmware release. Also would bt make this firmware available outside of bt users?
Edited by Ripshod (Sun 15-Oct-23 15:20:59)
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The new firmware was released at the end of August/beginning September I believe. I found out around third week of September as I had stopped tracking the BT thread. So should be working now.
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That's good to know. I'll bear it in mind when the subject comes up again 
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Quick question: How do we update the firmware if we can't even connect to the disc or connect the disc to a network? Is it a case of knowing someone on bt?
Edited by Ripshod (Sun 15-Oct-23 17:27:34)
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Post deleted by jpm
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On the BT WholeHomeWifi app (at least on my phone) in Settings there is an update function to update the firmware.
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Quick question.
Would someone on Vodafone be able to run that app to update the disc firmware, or is it tied to a BT account/connection?
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The app links directly to the discs. You dont need an account on the BT servers. If needed though, the app will connect and download any firmware if needed in the background.
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The app links directly to the discs. You dont need an account on the BT servers. If needed though, the app will connect and download any firmware if needed in the background.
That's good to know.
It's funny. You came here to ask a question and ended up answering mine. Thank you.
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What gets confusing is that there's "BT Whole Home Wi-Fi" which is just a set of (white) Wi-Fi discs without any routing functionality, and are ISP-independent. Then there's the discs that form part of the "BT Complete Wi-Fi" which are the black discs and will only work with a BT Hub, which will only work on BT group ISPs (BT, Plusnet, EE).
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Just get anything they promise in writing and be prepared for lots of chasing if anything goes wrong.
https://www.ispreview.co.uk/index.php/2023/10/ofcom-...
Keef- Sheerness Kent UK - Plusnet 80/20 FTTP via Hub Two &
Three via ZTE MF286D
Previously - Vodafone, NowTV, John Lewis, Shell Energy, Plusnet, Sky, EE, New Call Telecom/Fuelbroadband, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
===========
Edited by hk11 (Sun 22-Oct-23 07:03:25)
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I have all the installation order details in writing and so far they seem to have followed their promises - they delivered a ups for the phone backup (as my mother is disabled).
I dropped my internet from Pro 2 to the basic one in the end as the only thing I needed was the mifi and decided to get that separately if I needed it. The reason is that the backup is only 4g and I may just source 5g instead which would be faster if needed…
Installation is now for 9th November.
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I'm glad your experience has been good.
Let's hope they have improved.
Keef- Sheerness Kent UK - Plusnet 80/20 FTTP via Hub Two &
Three via ZTE MF286D
Previously - Vodafone, NowTV, John Lewis, Shell Energy, Plusnet, Sky, EE, New Call Telecom/Fuelbroadband, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
===========
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So finally my Virgin Media 1GB connection got replaced by Vodafone Full Fibre 900 around lunchtime today. It was due to be done a week back but Vodafone said I had downgraded from Pro II to Basic on the same day and their system can't cope wth that so the Basic order also got cancelled! So I patiently allowed them to change the date to today!
Vodafone is costing me £33 per month (with Together i.e. if you also have mobile else it's £38 p/m). Virgin retentions wanted £45 a few weeks ago but I said I would think about it. When I called them last week, they wanted £58 - talk about pathetic greed! Funny thing is Virgin claimed to give 1.1GB but I never got more than 6-700 on v.v.good days and at peak it dropped down to 3-400. Around midnight there would always be the odd disconnection with Virgin.
Currently getting 890 with Vodafone.. Yay! So far so good!
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