Vodafone between 7Mb/s and 20Mb/s download at the moment.

With Vodafone Fibre 150 and I'm getting 7 Mb/s on single thread and 20Mb/s multi threaded, absolute rubbish.

No issues for me (Weymouth, Dorset) on FTTP 150, so I'd guess localised congestion?

https://www.thinkbroadband.com/speedtest/17593159092...

In reply to a post by Nervous:

With Vodafone Fibre 150 and I'm getting 7 Mb/s on single thread and 20Mb/s multi threaded, absolute rubbish.

Questions
is this via wired or wireless?
what router are you using?
is this a new service?
have you registered it as a fault?

In reply to a post by Taras:

In reply to a post by Nervous:

With Vodafone Fibre 150 and I'm getting 7 Mb/s on single thread and 20Mb/s multi threaded, absolute rubbish.

Questions
is this via wired or wireless? Wired
what router are you using? Vodafone Power Hub
is this a new service? No 2 months old.
have you registered it as a fault? Checked the line and their automated line checker says I can get 196Mb/s up to their router so must be my equipment at fault.

It happens between 8pm and 10pm and get dropped packets at that time. It will be congestion, should never have got Vodafone.

Edited by Nervous (Wed 01-Oct-25 19:29:53)

I’m also experiencing connection issues between 8-10pm on my Full Fiber 900 connection (City fibre). I can see the issues started just over a week ago looking at my TB BB quality monitor results. It’s impacting peak time tv streaming in my house and is super frustrating!

Even more annoying as my connection has been rock solid for 18 months since I first got connected. I was about to renew my contract as there are decent upgrade deals on just now, but these issues are making me hold off to see if they get resolved. I’ve not raised a fault yet as I was hoping it was just a temporary glitch, but looks like it may be more of a widespread issue than I first thought.

Are you also on Vodafone via city fibre or open reach? Just wondering if there is a common factor to the issues.

No, my connection is Openreach but your common factor is Vodafone.

Edited by Nervous (Thu 02-Oct-25 09:12:24)

Try a test between 8pm and 10pm

Your test was midday and would expect it to be OK.

In reply to a post by macmacmac:

I’m also experiencing connection issues between 8-10pm on my Full Fiber 900 connection (City fibre). I can see the issues started just over a week ago looking at my TB BB quality monitor results. It’s impacting peak time tv streaming in my house and is super frustrating!

its very frustrating, luckily i've never had that but have had slow internet in the past

In reply to a post by macmacmac:

Even more annoying as my connection has been rock solid for 18 months since I first got connected. I was about to renew my contract as there are decent upgrade deals on just now, but these issues are making me hold off to see if they get resolved. I’ve not raised a fault yet as I was hoping it was just a temporary glitch, but looks like it may be more of a widespread issue than I first thought.

Please do report it as a fault, just because somebody else is having issues doesn't equate to it being the same

In reply to a post by Nervous:

In reply to a post by Taras:

In reply to a post by Nervous:

With Vodafone Fibre 150 and I'm getting 7 Mb/s on single thread and 20Mb/s multi threaded, absolute rubbish.

Questions
is this via wired or wireless? Wired
what router are you using? Vodafone Power Hub
is this a new service? No 2 months old.
have you registered it as a fault? Checked the line and their automated line checker says I can get 196Mb/s up to their router so must be my equipment at fault.

Ok i'm not sure how 196Mb/s came up as vodafone, only provdes 80mbits, 150Mbit/s, 500Mbit/s and 1Gbit/s connections on openreach.

Register this as a fault, as you shouldn't be getting a speed that low. also before you do and if you can do a speed test around 8 am 12pm and 4pm and of course the 9pm troublesome area. The report it as a fault of low speed.

use the tbb speed tester.

This is a live link to my BQM
https://www.thinkbroadband.com/broadband/monitoring/...

I have posted this on X to @VodafoneUK

In reply to a post by Nervous:

This is a live link to my BQM
https://www.thinkbroadband.com/broadband/monitoring/...

I have posted this on X to @VodafoneUK

and have you registered a fault with them ?

Not at this moment, I haven't got half a day to spare, but I will face the gamut of getting through their automated bots which, are of course put there for the benefit of Vodafone customers. HaHa.

Any advice on the best/most effective method of reporting a BB fault with Vodafone? by phone? online chat? other forum?

i.e. how best to get to 2nd/3rd line support folk quickly who actually understand the technical issue and don't force me to just plug in my rubbish original VF branded router and perform basic troubleshooting steps that I've already tried!?

Here's my BQM from last 24hours for ref - you can see the latency/packet loss issues pretty clearly between 8-10pm last night. This is consistent with my connection issues and a similar pattern to other days where I've had issues in the last week or so:

My Broadband Ping