New customer - Ultrahub7 woes

Hi all,

I joined Vodafone in late December. I have the pro broadband offering with the Ultrahub 7 and three boosters. I have had nothing but pain with technical support, replacement router and all sorts or jiggery pokery and firmware. I got full bore 925 mbps at first but it kept dropping down to 200 mbps, then 50 then 20. They poked about, lost my settings with resets and firmware and eventually gave up. They sent me a new router, worked for a week at the right speed then dropped back AGAIN to the same ludicrous speeds. I have given up and ordered a TPLINK BE65 Pro mesh system. Has anyone else got the Ultrahub7? Same issues?

How are you measuring speeds? Over a wired connection or over wireless? Speeds taken over wireless are not a good indicator of anything.

Wired. Perhaps I should add that I am an IT consultant with 35 years. I am well aware of wireless issues with speed, although surprisingly, I had a speed of 925 measured in the same room as the router (for a while!)

Not used the Ultrahub 7 but my experience with Vodafone CS is that if you happen to get the right person they will resolve it but the probability of getting somebody that can look beyond what is on their screen, therefore what you could have read on the website, is low.

To clarify, do you know that this is a wi-fi issue; ie.: are you getting good results from a device plugged into the router?

Hi
I had a Vodafone Ultra pro with 2 boosters connected to GPON FTTP, supposedly 910/910, the first few days something approaching this was achieved. As time went on it slowed down WIFI or copper. This however was not the worst thing, the UltraHub as a fault Vodafone know it but either can’t or won’t fix it, the fault causes random hosts to drop off and a few seconds later reconnect, for some reason it particularly effected the Sky Q box to the mini Sky box (pass don’t know).
The way I got out it was to move to a different ISP, went to deadlock got an email to say I could leave without costs (£100.00 od), that’s how I fixed it.
The tech support almost useless, they appear to know nothing about networks.
That is my experience with Vodafone, if you have this fault it’s easy to find out.
See my older entries.

Hello,
I am having simillar problems but instead of speeds its the constant dropping of connections , when checking speeds it comes up as 800 to 900 but internet is unusable. I used the quality monitor to record the quality. I am not an expert but thinking of getting out due to poor quality , customer care haven’t been able to resolve it.
MY wired connection speedcheck come worse than wifi !.
Is there anything I could or should do?
vivek
My Broadband Ping
My Broadband Ping

Edited by vivekp (Sun 08-Feb-26 12:54:27)

Hi, The problem I have, which may be related, is that the Ultra 7 hub DHCP server gives up after a few hours and things start dropping of the network or can't re-connect, or if the do connect, they just get a 169 internal IP address. The only fix I have found so far is the but a secondary DHCP server on the network and divide up the IP range between them and then it lasts at least two weeks before needing a reboot. I hope they fix the DHCP problem with a firmware update, one is certainly due as there's been no update since August 2025, despite all the issues raised here. I was better off with my old Vodafone router that never let us down at all!!

Thank you for all of the replies. I have been dealing with this since the first day I went live in December so I gave up. I have spoken with various "experts" at Vodafone, the last of which said I was obviously more qualified than them. I have made the switch to the TPLINK BE65 Pro's and the difference is night and day. I have constant, full 940 Mbps down and 109 up. Nothing has disconnected in the three days I have had them. I have the same speed registered in my entire 5 bedroom house on both floors on Wi-Fi and wired. No complaints from any of my family. As a side note I was convinced that Vodafone used throttling on the router when it detected VPN traffic. I was dropping down to less than 400 Mbps when I had VPN enabled. Vodafone said oh no sir we don't throttle. Lies as usual, I maintain over 800 Mbps on VPN now. Just ditch their hardware if you can. It's riddled with bugs and it throttles traffic. Not being able to maintain your own hardware for simple tasks or troubleshooting also annoys me. All is well now.

In reply to a post by wizziwaz:

As a side note I was convinced that Vodafone used throttling on the router when it detected VPN traffic. I was dropping down to less than 400 Mbps when I had VPN enabled. Vodafone said oh no sir we don't throttle. Lies as usual,

Well, you have proved it was the router. But I doubt Vodafone have the competence to use their router to throttle VPN traffic.. More likely, it is a poor implementation of VPN in the router eg dynamically allocated memory not being freed quickly enough.

Thanks for the update, glad all is working now. Does the TPlink router you mention also support the landline number over IP? If so, was it easy to setup? Thanks