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Had full fibre connected with Vodafone a couple of months ago. BB seems OK but am pestered by continuous disconnect on my phone. I make a call every evening that lasts up to 45 mins (or should do) but after a few minuits maybe 10, 15 or sometimes a bit longer the phone would go totally dead (disconnected).
I would call straight back and establish the call again without any problem or adjustments and carry on the converation. Sometimes without further disconnects often with.
Both phones have been checks carefully for problems and none found.
These same two phones have been working with no problems on BTs landline for years before my move to Vodafone.
Any help or suggestions would be much appreciated.
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What sort of phones are they ?
These same two phones have been working with no problems on BTs landline for years before my move to Vodafone
Sounds like you should try new handsets first off. (If you get from a well known retailer look in their catalogue 😉) they will happily take a return if it doesn’t sort the issue
Received a letter just the other day ..
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Thank you for your input. They are usual sort of cordless phones and I am quite confident that they are working fine. I have checked both phones are well within their operating distance from their base stations. When they are connected the speech is very clear and good volume.
I have only moved over to Vodafone a couple of months ago and disconnects never happened over the previous years I was on BT landline using the same two phones. It cannot be just a coincedent that it is happening now.
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They are usual sort of cordless phones and I am quite confident that they are working fine.
At the moment, that looks like assertion rather than fact. To prove your base point that Vodafone's service is not working properly, you should use a corded phone a couple of times to see whether the problem reproduces. If it doesn't, you will have saved yourself a long and fruitless voyage trying to get Vodafone to fix something which is outside their power to fix.
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Thank you for your input to this thread. Unfortunatly I have a severe hearing problem and find that corded handsets do not give me enough volume.
Besides, I do not have two corded phones available, one for me and one for my brother whom I connect to who lives 100 miles away.
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Thank you for your input to this thread. Unfortunatly I have a severe hearing problem and find that corded handsets do not give me enough volume.
Besides, I do not have two corded phones available, one for me and one for my brother whom I connect to who lives 100 miles away.
1. It's a test. Play some music through it, for example. Just check every 5 minutes or so to see if the line goes dead.
2. You only need one wired phone, at your side (i.e. on the Vodafone line that you think is the problem)
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Many thanks for your interest. Will consider ways of testing it. Bit more info...disconnect seems to be fairly random. Can be 10, 15 mins into the call sometimes 25, 30 mins and often not a all in a conversation lasting as long as 45, 50 minutes.
By the way, do you know of an app. that monitors a BB circuit on a long term basis?
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By the way, do you know of an app. that monitors a BB circuit on a long term basis?
BQM [Broadband Quality Monitor] on this site will probably give you the info you need.
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Dropped calls on VoIP isn’t particularly uncommon, and calls dropped after a specific number of minutes is often how this fault presents (although you seem to have a more random pattern) , a search of something like ‘ VoIP calls cutting off ‘ brings up some potential fixes
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Thanks for your help. I'm really surprised that this problem is fairly well know and by enlarge seems to be taken for granted. When I was looking around for a FFTP Vodafone boasted about the reliability of their services. Now it seems the service is worse than BT aging copper network. Come back copper all is forgiven.
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Many thanks, will have a look around.
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To be honest, disconnection problems like you’ve been experiencing with digital voice service really aren’t all that prevalent. Get Vodafone on the case to earn their crust.
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Thanks for your good advice..........Everyone.
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