Sipgate VOIP over EE Mobile Broadband

I have a Sipgate number which works fine when I have my laptop on the Virgin media home broadband connection, but will not work using EE Mobile broadband.

I have the new Kite device on 4GEE, TBB tests show speeds of about 20/11 to 30/17. No changes to the setup, I've swapped between the two connections and each time it works fine with Virgin.

Do I need to do something else to enable the phone via Mobile BB ? I've looked on the Sipgate help but cannot find anything that has helped. I did find that their basic setup told me to enable ports 5060-5060 and I had to change that to 5060-5061 for it to work on Virgin.

Unsurprisingly T-Mobile used to block VOIP. I would expect EE to do the same.

http://ee.co.uk/content/dam/ee-help/Help-PDFs/LONG%2...
see para 3

They say they allow VOIP, I checked before I bought.

It's been suggested that I may need to set up port forwarding. The EE device isn't on right now so I'll do that next time.

EDIT: No, it already has SIP enabled in the setup.

Edited by TMCR (Sun 04-Jan-15 02:25:03)

News to me! Works fine on my Samsung on T-Mobile and has done for a long time.

I know EE have had some serious problms with thier content blocker just randomly blocking stuff and wouldnt be surprised if something is blocking SIP or similar at thier end, is anything else not working (apart from thier website which is particularly poor)??

I would have a chat with thier tech support, that is dial through to the "i have a technical problem" choice on 150 rather than the billing-type team, I had issues with EE recording my data usage far higher than the actual figure and they were REALLY helpful at getting it sorted (I know!!! I expected standard EE uselessness but you get through to some very savvy people if you choose the right route through the menus!)

I thought OFCOM had introduced rules banning the blocking of VoiP on mobile connections.
Is that true, or is it a mismemory/ figment of my imagination?

Of course, OFCOM are not always very good at enforcing their rules ...

I agree the T&C ar clear enough!

If EE ever get around to sending me the free 100GB Sim the promised I shall be able to try it for myself!

It may be the configuration. I don't change any settings on the softfone (X-lite) and it works when I am connected using WiFi on my Virgin Media connection. I have checked that the EE Kite is working and connected by doing TBB speed tests, I can access the config pages but cannot see anything I need to enter there, there is an entry for SIP which is enabled.

I'll try EE on Monday, I've learned not to bother with them at weekends unless I fancy wasting a few hours of my time.

Did you ever get this to work?

My free 100GB Sim arrived but I could not get CSipSimple to register with Sipgate. Works fine via my broadband WiFi.

I've not had the laptop and EE gadget connected since my last post as I've simply been unwell. I'll give it another go in the next few days and perhaps call them to ask for help.

I have a Samsung Galaxy Mini II on Orange. I installed the 3CXPhone app and use Sipgate on that, it works just fine.