Must be you ... i signed up earlier today and had no problems.

Do you have anything like an ad blocker or similar installed ?

I'll try another browser. Thanks for letting me know the problem is on my side.

Hi Andy,

It's great to hear you're looking for a new VoIP provider! With such a large choice of providers and different options, it can be difficult to pick the right one.

There are a few questions you'll need to answer to find out, such as does quality outweigh pricing? Would you want to use apps or a physical phone in the property?

I would recommend taking out a trial with a potential provider to get a taste of how it may work, and make the right choice.

Derek

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Yay.com Support team

Are yay still giving free £20 credit and a free 30 day trial for new customers?

I’ve been using Sipgate (basic) continuously since 2012, and have a number of SIP trunks (numbers) with them terminating in a little box running asterisk.

My setup is not your usual domestic affair as my wife and I both work from home, so in effect we have our residential number (ported a few years ago) as well as our own individual numbers that we use for things like conference number dial ins. Early on I had a mix of SIP trunks and physical landline (onto ATA’s) which the asterisk box was used for call routing etc. Now days everything is pure SIP. No analog lines. I also run site to site VPN and all voice (and some video call) traffic runs seamlessly over the VPN.

Overall quite happy with the service from Sipgate.

The only small observation I have with Basic is that to discourage people hanging on the one call all day, the max call duration is 2 hours, after which you need to redial to continue. Not normally an issue for domestic, but if your on a long conference call with work, something to be aware of.

Another vote for Sipgate. Never had a problem over the years.

Just to add, unfortunately my experience with sipgate wasn't great.

I setup a basic account and put a £10 credit on as I'm looking to ditch the landline as it doesn't get used often and I have an FTTP connection so why do I want to pay line rental.

Everyone in the house does have a mobile but the signal quality isn't great and we're all on PAYG because of low use so no wi-fi calling.

I selected an MK number since that's where I am am, set up the FritzBox to act as a DECT base and began testing.

When I rang my mobile the number appeared correctly, however, if I rang the landline it came up as International and then the number.

I raised this with sipgate support who said they'd seen it on some occasions because the call was going via a BT partner network and as a German company they couldn't do anything so refeered me to BT to get it fixed (landline is on WLR)

This is important is if I have to ring somewhere I really don't want them thinking the CLI looks iffy.

From what I can see all the traffic goes out to Germany so I'm guessing it gets delivered to BT on one of their IP links?

Frankly their complete unwillingness to try to help has dissuaded me from using them, requested a refund which I have received promptly

Next I tried Andrews and Arnold who were a world of difference, no problem with the CLI as all of their network is in the UK of course and dealing with them is comparable to dealing with Zen, really helpful so will probably go with them when I do something definite in the new year.

Edited by techguy (Sun 30-Aug-20 18:18:36)

Following Zen's recent price hike I am in a similar position. I am evaluating sipgate but feel their prices are too good to be true. Other contenders are port5060 and soho66. I have heard good reports of the latter from personal contacts whose opinion I value. For the moment I shall probably retain my landline and run one dect phone for outgoing cals. After bank holiday may also see if zen have a SIP offering (tech support don't know and sales not responding to email). I assume they have a domestic offering for FTTP cutomers.

I have had a Voipfone account for the past 5 years. Voipfone have good support. There is a monthly charge if you port a landline number to them. Calls don't suffer from the problem with Sipgate mentioned above. The cost of calls is similar to Sipgate.

Similar issues with them.

When calling help lines the call origin has Germany in the data resulting in routing to the German office or a German speaker. Often there is no way round it except to redial on a UK owned service