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Standard User trolleybus
(experienced) Mon 31-Aug-20 13:03:13
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Re: Selecting a VOIP provider


[re: DrBob] [link to this post]
 
In reply to a post by DrBob:
Following Zen's recent price hike I am in a similar position. I am evaluating sipgate but feel their prices are too good to be true. Other contenders are port5060 and soho66. I have heard good reports of the latter from personal contacts whose opinion I value. For the moment I shall probably retain my landline and run one dect phone for outgoing cals. After bank holiday may also see if zen have a SIP offering (tech support don't know and sales not responding to email). I assume they have a domestic offering for FTTP cutomers.

Zen has VoIP for domestic users but is only for outgoing calls with the CLID being your landline number. May be OK for some but it is not the real deal. It costs £5.10 a month. I will be ditching this service soon.

Voipfone is OK and can be free if you are prepared to contemplate an 056 number; scale up to a regular 01/02 number and you have a monthly charge £3.60 (New price now in effect). Calls to 01/02 cost 1ppm (no longer charged by the second) but to UK mobile phones it is a staggering 9ppm.

There are call plans available but it would be unusual to actually save money using their offerings. On the plus side support is good and there are options available not found with other hosted providers. It is a steep learning curve to master their dashboard. Calls are free to other Voipfone customers.
Standard User trolleybus
(experienced) Mon 31-Aug-20 13:06:00
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Re: Selecting a VOIP provider


[re: Michael_Chare] [link to this post]
 
In reply to a post by Michael_Chare:
I have had a Voipfone account for the past 5 years. Voipfone have good support. There is a monthly charge if you port a landline number to them. Calls don't suffer from the problem with Sipgate mentioned above. The cost of calls is similar to Sipgate.


Calls to their Help Desk are free by dialling 150 within their service.
Standard User mikejp
(committed) Mon 31-Aug-20 13:48:21
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Re: Selecting a VOIP provider


[re: techguy] [link to this post]
 
techguy
"I selected an MK number since that's where I am am, set up the FritzBox to act as a DECT base and began testing.

When I rang my mobile the number appeared correctly, however, if I rang the landline it came up as International and then the number.

I raised this with sipgate support who said they'd seen it on some occasions because the call was going via a BT partner network and as a German company they couldn't do anything so refeered me to BT to get it fixed (landline is on WLR)"

I also have a 'local' exchange number but do not have this issue - the number shows correctly. Is your account with Sipgate UK or Sipgate DE?


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Standard User flilot
(regular) Mon 31-Aug-20 23:29:43
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Re: Selecting a VOIP provider


[re: trolleybus] [link to this post]
 
In reply to a post by trolleybus:
...but to UK mobile phones it is a staggering 9ppm.


Staggering compared to whom? BT charge 20p/min to mobiles if you're not on a calling plan.

Carl
____________________________
vodafone Gigafast 100/100 | Calix 801Gv2 GigaPoint ONT | FRITZ!Box 7530 Router
Standard User trolleybus
(experienced) Tue 01-Sep-20 09:51:12
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Re: Selecting a VOIP provider


[re: flilot] [link to this post]
 
In reply to a post by flilot:
In reply to a post by trolleybus:
...but to UK mobile phones it is a staggering 9ppm.


Staggering compared to whom? BT charge 20p/min to mobiles if you're not on a calling plan.


The boundaries of my statement related to VoIP hosted services. We can all find silly prices for POTS from any number of suppliers where the subscriber is not on a call plan.
Standard User aks
(committed) Tue 05-Jan-21 00:47:53
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Re: Selecting a VOIP provider


[re: trolleybus] [link to this post]
 
I came back to this thread as I looked again at the call costs for standalone VOIP vs included calls packages with BB. I can't see how the economics for consumer use make much sense when compared to the big ISPs with unlimited call plans included for free (Sky) or cheaply (Vodafone, Plusnet, etc).

I personally have a limited amount of use (use mobile instead), but the misses does natter to the MIL, she can rack up an hour every few days - sometimes redialling to continue tongue.

So for my scenario, I think I'm best served by the ISP unlimited call packages, which I don't see from any of the VOIP providers?

---
Tony
Standard User E300
(member) Tue 05-Jan-21 08:14:09
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Re: Selecting a VOIP provider


[re: aks] [link to this post]
 
One option, although may not be practical, is if the MIL also joins Sipgate, then calls between Sipgate numbers are free!

I think Sipgate do an unlimited call package at £10.00 a month for UK calls.

Of course an ISP can bundle something like this for less money, for them it's extra revenue if not a lot of extra profit, and more importantly for them it makes it harder for customers to leave them or compare package prices elsewhere. So you need to factor in the hassle factor if you are going to want to shop around at the end of each contract and keep moving for better deals.

If the MIL is on an unlimited call package your wife just calls her and gets her to call back immediately, and making short calls on say Sipgate requires some credit on the account but you don't pay a call connection charge so that can last a long time with that sort of usage.
Standard User GrumpyBadger
(newbie) Tue 05-Jan-21 08:55:18
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Re: Selecting a VOIP provider


[re: ayh20] [link to this post]
 
Another vote for Sipgate. Very helpful porting a number from BT recently.
But if you want a UK-based provider, take a look at AQL, based in Leeds.

AQL are a major comms provider to the public sector and big corporates, so the network is first class. Much of their VOIP business is own-label, sold through various telcos and ISPs, which is why their name is not all that well known.

I've used them at work for over 15 years and at home for over 10 tears, very few problems and always excellent tech support.
Standard User zyborg47
(legend) Fri 08-Jan-21 08:22:40
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Re: Selecting a VOIP provider


[re: GrumpyBadger] [link to this post]
 
They had a problem yesterday, 07/01/21, i thought maybe something had gone wrong with my linksys, reset and redone the settings, I was going to get in touch with them this morning, but I noticed the connection light was lit on the linksys, picked the phone up and a dial tone I have got.
Saying that I have had sipgate for over 6 and there have only been 2-3 problems like this.

Adrian

Desktop machine Ryzen powered with windows 10 , reluctantly.

Plusnet FTTC
Standard User lincsat
(regular) Fri 08-Jan-21 14:34:47
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Re: Selecting a VOIP provider


[re: ayh20] [link to this post]
 
I've had Sipgate for a while and recently have ported my old BT landline number to A&A. I've had no issues with either, call quality is good. I do like the feature from A&A to record all calls and e-mail me an audio file.

I always use Mobiles for outgoing calls, so both the above are good options
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