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Standard User ayh20
(newbie) Wed 26-Aug-20 11:30:49
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Selecting a VOIP provider


[link to this post]
 
OK, so i've been reading a huge amount and still haven't got a clue which VOIP provider to select for a purely domestic service.

I'm probably going to use either sipgate or voipfone but wanted to explore the options.

Is there any good comparative reviews of the major players ? Pro/cons of the various options

Any suggestions ?

Thx ... Andy
Standard User Michael_Chare
(fountain of knowledge) Wed 26-Aug-20 12:16:56
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Re: Selecting a VOIP provider


[re: ayh20] [link to this post]
 
A&A are another one you might consider, though I prefer the first two that you mentioned.

Michael Chare
Standard User Highland76
(member) Wed 26-Aug-20 12:24:31
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Re: Selecting a VOIP provider


[re: Michael_Chare] [link to this post]
 
Sipgate (basic) are cheap for a reason - poor support (email only). But then again you may not need support at all in which case, support becomes almost irrelevant.

Otherwise consider AAISP or yay.com. Both charge a few £’s each month in line rental on their PAYG service but are high quality VOIP CPs.

BT Business FTTP 330/50 Mbps -- Asus RT-AX89X


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Standard User Realalemadrid
(committed) Wed 26-Aug-20 13:33:11
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Re: Selecting a VOIP provider


[re: ayh20] [link to this post]
 
I have used Sipgate PAYG for several years mainly for daytime calls and never had any problems, I have changed my address a couple of times for emergency contact, and changed my number when I moved to a different exchange area. All contact with support was done online and carried out quickly and efficiently. I would recommend them.smile
Standard User copex
(committed) Wed 26-Aug-20 18:49:54
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Re: Selecting a VOIP provider


[re: Highland76] [link to this post]
 
i have used sipgate since 2007 so far with out issue.
Standard User rcranswick
(member) Wed 26-Aug-20 19:03:15
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Re: Selecting a VOIP provider


[re: ayh20] [link to this post]
 
Been using SIPGate Basic for nearly a year now. I ported my landline number over to them. The only time I have experienced a problem is when there are have been broadband latency issues.
Standard User mikejp
(committed) Wed 26-Aug-20 19:15:06
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Re: Selecting a VOIP provider


[re: ayh20] [link to this post]
 
Another vote for Sipgate
Standard User deezel
(regular) Wed 26-Aug-20 21:00:35
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Re: Selecting a VOIP provider


[re: ayh20] [link to this post]
 
Sipgate works fine for me, no problems at all , damn site cheaper than greedy grabbing BT

Billion 8900 AX 2400
AAISP Home 1
Standard User MartinDee23
(newbie) Wed 26-Aug-20 21:16:04
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Re: Selecting a VOIP provider


[re: ayh20] [link to this post]
 
We have Sipgate fantastic service
Standard User Moto
(fountain of knowledge) Thu 27-Aug-20 00:15:18
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Re: Selecting a VOIP provider


[re: ayh20] [link to this post]
 
Anybody tried to signup for a sipgate basic account in the last few days?
I have tried daily since the weekend. I enter my basic details and then click the ' sign up for free now!' button and nothing. I am left staring at the page. Thinking it is my firewall I disabled it and even tried on my mobile phone with the same result. Looks like A&A for me.

laugh A friend surfing in laugh
Standard User ayh20
(newbie) Thu 27-Aug-20 00:22:52
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Re: Selecting a VOIP provider


[re: Moto] [link to this post]
 
Must be you ... i signed up earlier today and had no problems.

Do you have anything like an ad blocker or similar installed ?
Standard User Moto
(fountain of knowledge) Thu 27-Aug-20 04:00:19
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Re: Selecting a VOIP provider


[re: ayh20] [link to this post]
 
I'll try another browser. Thanks for letting me know the problem is on my side.

laugh A friend surfing in laugh
Standard User DerekSullivan
(newbie) Thu 27-Aug-20 12:59:15
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Re: Selecting a VOIP provider


[re: ayh20] [link to this post]
 
Hi Andy,

It's great to hear you're looking for a new VoIP provider! With such a large choice of providers and different options, it can be difficult to pick the right one.

There are a few questions you'll need to answer to find out, such as does quality outweigh pricing? Would you want to use apps or a physical phone in the property?

I would recommend taking out a trial with a potential provider to get a taste of how it may work, and make the right choice.

Derek

-----------------------
Yay.com Support team
Standard User Highland76
(member) Thu 27-Aug-20 13:37:59
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Re: Selecting a VOIP provider


[re: DerekSullivan] [link to this post]
 
Are yay still giving free £20 credit and a free 30 day trial for new customers?

BT Business FTTP 330/50 Mbps -- Netgear RAX200
Standard User Pheasant
(member) Sat 29-Aug-20 08:10:10
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Re: Selecting a VOIP provider


[re: ayh20] [link to this post]
 
I’ve been using Sipgate (basic) continuously since 2012, and have a number of SIP trunks (numbers) with them terminating in a little box running asterisk.

My setup is not your usual domestic affair as my wife and I both work from home, so in effect we have our residential number (ported a few years ago) as well as our own individual numbers that we use for things like conference number dial ins. Early on I had a mix of SIP trunks and physical landline (onto ATA’s) which the asterisk box was used for call routing etc. Now days everything is pure SIP. No analog lines. I also run site to site VPN and all voice (and some video call) traffic runs seamlessly over the VPN.

Overall quite happy with the service from Sipgate.

The only small observation I have with Basic is that to discourage people hanging on the one call all day, the max call duration is 2 hours, after which you need to redial to continue. Not normally an issue for domestic, but if your on a long conference call with work, something to be aware of.
Standard User _Resonance_
(member) Sun 30-Aug-20 15:37:52
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Re: Selecting a VOIP provider


[re: ayh20] [link to this post]
 
Another vote for Sipgate. Never had a problem over the years.
Standard User techguy
(experienced) Sun 30-Aug-20 18:17:49
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Re: Selecting a VOIP provider


[re: _Resonance_] [link to this post]
 
Just to add, unfortunately my experience with sipgate wasn't great.

I setup a basic account and put a £10 credit on as I'm looking to ditch the landline as it doesn't get used often and I have an FTTP connection so why do I want to pay line rental.

Everyone in the house does have a mobile but the signal quality isn't great and we're all on PAYG because of low use so no wi-fi calling.

I selected an MK number since that's where I am am, set up the FritzBox to act as a DECT base and began testing.

When I rang my mobile the number appeared correctly, however, if I rang the landline it came up as International and then the number.

I raised this with sipgate support who said they'd seen it on some occasions because the call was going via a BT partner network and as a German company they couldn't do anything so refeered me to BT to get it fixed (landline is on WLR)

This is important is if I have to ring somewhere I really don't want them thinking the CLI looks iffy.

From what I can see all the traffic goes out to Germany so I'm guessing it gets delivered to BT on one of their IP links?

Frankly their complete unwillingness to try to help has dissuaded me from using them, requested a refund which I have received promptly

Next I tried Andrews and Arnold who were a world of difference, no problem with the CLI as all of their network is in the UK of course and dealing with them is comparable to dealing with Zen, really helpful so will probably go with them when I do something definite in the new year.

Virgin (ADSL) => Namesco => Newnet => O2 => Plusnet => Zen => Newnet => Zen => Freeola => Vivaciti (using O2 Wholesale DSL) => Xilo (C&W Wholesale) => Xilo (O2 Wholesale) => Xilo (TT Wholesale due to O2 Wholesale closure) => Zen LLU =>> ZeN FTTP (76 Mbps down, 18 Mbps up)
Router: Fritzbox 7530


Note: I don't lay turf for anyone. astro or otherwise, all views and opinions expressed are my own based on experience.

Edited by techguy (Sun 30-Aug-20 18:18:36)

Standard User DrBob
(newbie) Sun 30-Aug-20 20:07:13
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Re: Selecting a VOIP provider


[re: techguy] [link to this post]
 
Following Zen's recent price hike I am in a similar position. I am evaluating sipgate but feel their prices are too good to be true. Other contenders are port5060 and soho66. I have heard good reports of the latter from personal contacts whose opinion I value. For the moment I shall probably retain my landline and run one dect phone for outgoing cals. After bank holiday may also see if zen have a SIP offering (tech support don't know and sales not responding to email). I assume they have a domestic offering for FTTP cutomers.
Standard User Michael_Chare
(fountain of knowledge) Sun 30-Aug-20 20:42:32
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Re: Selecting a VOIP provider


[re: DrBob] [link to this post]
 
I have had a Voipfone account for the past 5 years. Voipfone have good support. There is a monthly charge if you port a landline number to them. Calls don't suffer from the problem with Sipgate mentioned above. The cost of calls is similar to Sipgate.

Michael Chare
Standard User MHC
(sensei) Mon 31-Aug-20 08:33:23
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Re: Selecting a VOIP provider


[re: techguy] [link to this post]
 
Similar issues with them.

When calling help lines the call origin has Germany in the data resulting in routing to the German office or a German speaker. Often there is no way round it except to redial on a UK owned service


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

M H C


taurus excreta cerebrum vincit
Standard User trolleybus
(experienced) Mon 31-Aug-20 13:03:13
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Re: Selecting a VOIP provider


[re: DrBob] [link to this post]
 
In reply to a post by DrBob:
Following Zen's recent price hike I am in a similar position. I am evaluating sipgate but feel their prices are too good to be true. Other contenders are port5060 and soho66. I have heard good reports of the latter from personal contacts whose opinion I value. For the moment I shall probably retain my landline and run one dect phone for outgoing cals. After bank holiday may also see if zen have a SIP offering (tech support don't know and sales not responding to email). I assume they have a domestic offering for FTTP cutomers.

Zen has VoIP for domestic users but is only for outgoing calls with the CLID being your landline number. May be OK for some but it is not the real deal. It costs £5.10 a month. I will be ditching this service soon.

Voipfone is OK and can be free if you are prepared to contemplate an 056 number; scale up to a regular 01/02 number and you have a monthly charge £3.60 (New price now in effect). Calls to 01/02 cost 1ppm (no longer charged by the second) but to UK mobile phones it is a staggering 9ppm.

There are call plans available but it would be unusual to actually save money using their offerings. On the plus side support is good and there are options available not found with other hosted providers. It is a steep learning curve to master their dashboard. Calls are free to other Voipfone customers.
Standard User trolleybus
(experienced) Mon 31-Aug-20 13:06:00
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Re: Selecting a VOIP provider


[re: Michael_Chare] [link to this post]
 
In reply to a post by Michael_Chare:
I have had a Voipfone account for the past 5 years. Voipfone have good support. There is a monthly charge if you port a landline number to them. Calls don't suffer from the problem with Sipgate mentioned above. The cost of calls is similar to Sipgate.


Calls to their Help Desk are free by dialling 150 within their service.
Standard User mikejp
(committed) Mon 31-Aug-20 13:48:21
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Re: Selecting a VOIP provider


[re: techguy] [link to this post]
 
techguy
"I selected an MK number since that's where I am am, set up the FritzBox to act as a DECT base and began testing.

When I rang my mobile the number appeared correctly, however, if I rang the landline it came up as International and then the number.

I raised this with sipgate support who said they'd seen it on some occasions because the call was going via a BT partner network and as a German company they couldn't do anything so refeered me to BT to get it fixed (landline is on WLR)"

I also have a 'local' exchange number but do not have this issue - the number shows correctly. Is your account with Sipgate UK or Sipgate DE?
Standard User flilot
(regular) Mon 31-Aug-20 23:29:43
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Re: Selecting a VOIP provider


[re: trolleybus] [link to this post]
 
In reply to a post by trolleybus:
...but to UK mobile phones it is a staggering 9ppm.


Staggering compared to whom? BT charge 20p/min to mobiles if you're not on a calling plan.

Carl
____________________________
vodafone Gigafast 100/100 | Calix 801Gv2 GigaPoint ONT | FRITZ!Box 7530 Router
Standard User trolleybus
(experienced) Tue 01-Sep-20 09:51:12
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Re: Selecting a VOIP provider


[re: flilot] [link to this post]
 
In reply to a post by flilot:
In reply to a post by trolleybus:
...but to UK mobile phones it is a staggering 9ppm.


Staggering compared to whom? BT charge 20p/min to mobiles if you're not on a calling plan.


The boundaries of my statement related to VoIP hosted services. We can all find silly prices for POTS from any number of suppliers where the subscriber is not on a call plan.
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