Technical Discussion
  >> Voice over IP (VoIP) Forum


Register (or login) on our website and you will not see this ad.


Pages in this thread: 1 | 2 | 3 | (show all)   Print Thread
Standard User woodlander
(newbie) Tue 16-Mar-21 17:05:41
Print Post

Porting VOIP phone number back to Openreach PSTN


[link to this post]
 
A friend needs to reactivate their Openreach PSTN line and port the phone number back to that line - without risk of losing the number in the process.

They are currently on Gigaclear FTTP and Vonage VOIP. They do not want to exit Gigaclear at the moment - but also do not want their landline phone to be subject to internet outages and power cuts. Local mobile signals from all networks are very variable.

Is there a risk of them losing their landline number if they simply place an order with an ISP to reactivate the PSTN line and enter into the lowest cost broadband and call package they can find?

If there is a risk, how can it be eliminated?

Thank in advance for any advice offered.
Standard User Michael_Chare
(fountain of knowledge) Tue 16-Mar-21 18:05:27
Print Post

Re: Porting VOIP phone number back to Openreach PSTN


[re: woodlander] [link to this post]
 
I would think that they would need to get the landline activated and then port the number to it from Vonage. In theory they could do this with BT although placing a landline only order is not easy. I am not sure why they would want to to this as Openreach are moving from metal landlines to fibre. Landline calls are very expensive when compared to VOIP.

I have a Gigaclear FTTP service and ported my landline service to Voipfone. The service is much more reliable than the previous BT telephone service, and calls are much cheaper.

I have a Sim only Vodafone mobile service. I recently got Wifi calling to work on my Android phone. I found an app that lets me force the phone to call via Wifi when available rather than via the unreliable mobile signal.

Michael Chare
ISP Representative uno
(isp) Tue 16-Mar-21 18:36:24
Print Post

Re: Porting VOIP phone number back to Openreach PSTN


[re: Michael_Chare] [link to this post]
 
In reply to a post by Michael_Chare:
I would think that they would need to get the landline activated and then port the number to it from Vonage.


Both are generally done at the same time. The gaining provider just need to place an order with number import from another provider.

Vonage get the notification that the number is being exported and if the old Openreach line remains at the property but just stopped, it should start working once the port is complete.

Matt

uno Communications
t: 0333 773 7700
uno Speedtest
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).


Register (or login) on our website and you will not see this ad.

Standard User thomaswarne01
(member) Tue 16-Mar-21 18:52:10
Print Post

Re: Porting VOIP phone number back to Openreach PSTN


[re: Michael_Chare] [link to this post]
 
"I am not sure why they would want to to this as Openreach are moving from metal landlines to fibre."

Granted it is cheaper via voip and better quality however what you and many others fail to realize is that voip relies on power at the users end to power the fibre ont and or router to connect a corded phone and if not on a ups for when a power outage the phone service is dead, a traditional copper line in a rural area can be invaluable in a wide area outage as it is powered from the exchange which has power redundancy in place and mobile signal can also disappear as some towers do not have backup either.
So I can clearly see why they want to go back to copper for phone,

I have bt FVA via the ONT and we had a planned power outage from the utilities company back along and after 60 mins the UPS and ONT BBU died and our phone number would not ring/connect as the ont had no power, a copper phone line would have rung even without mains power, I tried the phone every hour and once it connected I knew we could go home to power but for rural areas the traditional copper still wins for voice in a power outage.
Standard User jchamier
(eat-sleep-adslguide) Tue 16-Mar-21 19:41:59
Print Post

Re: Porting VOIP phone number back to Openreach PSTN


[re: thomaswarne01] [link to this post]
 
In reply to a post by thomaswarne01:
So I can clearly see why they want to go back to copper for phone,
You should be aware that as Michael posted, Openreach are stopping selling copper phone lines powered by the exchange.

These are going by 2025.

21 years of broadband connectivity since 1999 trial - Live BQM
Standard User thomaswarne01
(member) Tue 16-Mar-21 20:11:03
Print Post

Re: Porting VOIP phone number back to Openreach PSTN


[re: jchamier] [link to this post]
 
I am aware PSTN switch off because of our FVA phone line and BT no longer supporting FVA either due to VOIP, however in meantime 3-4 years is a while away yet so in the meantime the reliability of copper whilst still available is a good choice for voice.

Edited by thomaswarne01 (Tue 16-Mar-21 20:11:32)

Standard User Michael_Chare
(fountain of knowledge) Tue 16-Mar-21 21:14:29
Print Post

Re: Porting VOIP phone number back to Openreach PSTN


[re: thomaswarne01] [link to this post]
 
In reply to a post by thomaswarne01:
I am aware PSTN switch off because of our FVA phone line and BT no longer supporting FVA either due to VOIP, however in meantime 3-4 years is a while away yet so in the meantime the reliability of copper whilst still available is a good choice for voice.
At £240 pa + the cost of calls, it is an expensive option. With VOIP via fibre, I have not heard a neighbour's conversation because the line is crossed nor have I been unable to use the line at all because the pair has been taken and used for someone else.

Michael Chare
Standard User woodlander
(newbie) Tue 16-Mar-21 21:23:05
Print Post

Re: Porting VOIP phone number back to Openreach PSTN


[re: thomaswarne01] [link to this post]
 
Thanks all for the comments.

The requirement is how to ensure emergency voice connectivity when there is a powercut or ISP outage and the mobile signals are unreliable.

The Gigaclear FTTP solution does not include Battery Back Up - and it sounds as if that is also the case with the current BT FTTP solution.

So, as Thomas has recognised, the only solution currently available is to reactivate the copper..
Standard User ferretuk
(committed) Tue 16-Mar-21 21:46:00
Print Post

Re: Porting VOIP phone number back to Openreach PSTN


[re: woodlander] [link to this post]
 
Re-activating the copper line is an option, but not the only one. Buying a UPS and/or a generator to cover for power loss would be cheaper than the phone line over time.

Can poor mobile coverage be improved with an optimally sited external 4G antenna and 4G router to cover an ISP outage?

How likely is either eventuality? How likely is a double fault?

If the solution really *must* be to have a copper line, how about not porting the number but re-directing incoming calls to the copper landline if the Vonage connection is down? If Vonage can't do this, migrate the VOIP service to a proper provider that can!

AAISP Home::1 Terabyte | IPv4 BQM | IPv6 BQM | AAISP VOIP | Ubiquiti USG | 2x Unifi AC-Lite & 1x AC-LR Wifi AP

Edited by ferretuk (Wed 17-Mar-21 09:35:09)

Standard User Michael_Chare
(fountain of knowledge) Tue 16-Mar-21 21:51:40
Print Post

Re: Porting VOIP phone number back to Openreach PSTN


[re: woodlander] [link to this post]
 
What about going outside or walking a short distance or even changing operator to get better mobile reception?

Uno may well be much cheaper than BT for a telephone only service.

The Gigaclear router and a VOIP box can be powered from a UPS, I have thought of doing this but not bothered for the last 5 years.

Michael Chare
Standard User ian72
(eat-sleep-adslguide) Wed 17-Mar-21 08:55:45
Print Post

Re: Porting VOIP phone number back to Openreach PSTN


[re: woodlander] [link to this post]
 
You would need to check with the landline provider as I suspect not all providers are willing to port numbers from VoIP - you might find you get a landline and then they can't (or won't) port the number.
Standard User woodlander
(newbie) Thu 18-Mar-21 16:04:31
Print Post

Re: Porting VOIP phone number back to Openreach PSTN


[re: ian72] [link to this post]
 
All,

Thanks for the advice and suggestions.

W
Standard User Pheasant
(experienced) Fri 19-Mar-21 07:09:42
Print Post

Re: Porting VOIP phone number back to Openreach PSTN


[re: thomaswarne01] [link to this post]
 
That’s a dumb idea. Prepare your mate for long term - not for 3 years. That’s short sighted. Copper is a dead end.

My Broadband Speed Test
Standard User jaba
(member) Fri 19-Mar-21 12:42:13
Print Post

Re: Porting VOIP phone number back to Openreach PSTN


[re: Pheasant] [link to this post]
 
This thread has got me wondering about how to connect two voip services to my home phone network.

Currently I have a BT landline which serves our DECT phones and extensions. Also I have a VOIP ATA which has just one DECT connected, this is used for outgoing calls only with calls displaying my landline number. This is done for call cost control reasons mainly.

When my ISP (BT) switches off PSTN and provides a VOIP router for the phone service would it be possible to connect both VOIP services to the home phones together with some way of letting the ATA know when to make a call instead of the BT. Ideally an ATA with two phone ports could be setup but I think that currently BT will not provide the necessary configuration signons. to enable this.

How to do this then is my query; receive calls via BT landline number over VOIP and make calls via separate VOIP service on the same home phones avoiding having to port the number to VOIP and losing my VDSL.
Standard User Michael_Chare
(fountain of knowledge) Fri 19-Mar-21 14:35:06
Print Post

Re: Porting VOIP phone number back to Openreach PSTN


[re: jaba] [link to this post]
 
There is the Gigaset N300 IP Dect base station. It has one telephone line input port and can have several VOIP connections. There is some ability to route outgoing calls to the port or the VOIP services.

It is best used witth Gigaset Dect phones. Other Dect phones would connect but you only tend to get basic functions such as making and receiving calls. Advance functions such as transfering directory entries from one phone to another quite possibly won't work. I use the Gigaset C430 phones.

Michael Chare
Standard User tdw42
(member) Fri 19-Mar-21 17:08:42
Print Post

Re: Porting VOIP phone number back to Openreach PSTN


[re: jaba] [link to this post]
 
If you stick with BT residential as an ISP then then as you say it is not possible to use third-party VoIP devices (ATA, DECT base stations, etc.). You could keep your current setup - rather than the PSTN connection you would have a connection from the phone socket on the BT Smart Hub 2 to your phones, potentially with a VRI faceplate if you have wired extensions around the house.

If you wish to have all the phones connected to a different VoIP provider you are going to have to port out the number. This isn't an issue when FTTP becomes available, you get a new data-only FTTP service and once live port out the PSTN number to VoIP which ceases the FTTC or ADSL connection.

AFAIK there are things afoot to make it easier to port out a number from a live service, I suspect the bigger ISPs rate not really interested in doing so as they wish to keep control of broadband+phone as exorbitant call fees and call packages are a nice earner for them AAISP can do port-out-and-renumber, I don't know if it only applies if you also have broadband with them, but likely.
Standard User Pheasant
(experienced) Fri 19-Mar-21 18:31:04
Print Post

Re: Porting VOIP phone number back to Openreach PSTN


[re: Michael_Chare] [link to this post]
 
👍 The N300A IP is a great little device for the money. I've used several over the years. They are supremely flexible for an 'out of the box', reasonably straightforward but capable solution for combining landline + VOIP with a good quality DECT base.

Flexibility beyond this would generally see something like a little asterisk box and perhaps an ATA/PSTN gateway device to handle the landline, but for only 2 lines I'd go for the N300A every time.

My Broadband Speed Test
Standard User jaba
(member) Fri 19-Mar-21 23:28:06
Print Post

Re: Porting VOIP phone number back to Openreach PSTN


[re: Michael_Chare] [link to this post]
 
Encouraging to know that the N300 exists and would do the job with calls coming in via the BT voip and going out over my ATA.

If my BT DECT handsets would not work well enough to select the correct outgoing line it seems there would be the need to invest in Gigaset handsets. I wonder if it is known if that would be possible (auto select ATA).
If not I guess I could buy a N300 or N300a and have a play around myself. It is a while off before we have to change.

Edited by jaba (Sat 20-Mar-21 00:02:09)

Standard User Pheasant
(experienced) Sun 21-Mar-21 09:02:50
Print Post

Re: Porting VOIP phone number back to Openreach PSTN


[re: jaba] [link to this post]
 
You’d connect the PSTN port of the N300A directly to the FXS port on the (future) BT router. That’s your future “landline” VoIP - but the N300A simply thinks it’s an analogue line.

Then connect the Ethernet port of the N300A to the router for a network connection for your other VoIP account to function off the N300A.

On the N300A setup your other other VoIP account credentials and setup the outbound call selection to favour the VoIP over the “landline”. You can choose to do so for all calls or selectively on a call by call basis - prompted on the handset to choose which in initiating a call.

Use the DECT functionality to add any other Gigaset or third party handsets to the base.

My Broadband Speed Test
Standard User jaba
(member) Sun 21-Mar-21 23:39:33
Print Post

Re: Porting VOIP phone number back to Openreach PSTN


[re: Pheasant] [link to this post]
 
Thanks for all the need to know stuff. As there is not much else to do during lockdown I have just ebayed some Gigaset devices to setup and do a trial installation after they have arrived.
Standard User MHC
(sensei) Mon 22-Mar-21 11:27:01
Print Post

Re: Porting VOIP phone number back to Openreach PSTN


[re: jaba] [link to this post]
 
When you get them, I would suggest a reset to factory settings:

Login, <Settings>, <Management>, <Firmware Update> and select <Delivery Version>. Then repeat and load the current using <Update Firmware> and also have Handset Firmware Update selected.


The N300 IP with or without Answer Machine is incredibly flexible and for some major VoIP providers the main setup details are already there. You can if you want have 6 totally different providers plus the analog. The only one I am aware of that cannot be configured, yet, is BT Business as they will not release their settings.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

M H C


taurus excreta cerebrum vincit
Pages in this thread: 1 | 2 | 3 | (show all)   Print Thread

Jump to