Dtmf tones and ivr systems with Fritz 7530 router and analog

Hi,

I am using a BT callblocker dect phone connected to the analog input to a fritzbox router. Voip is provided by Andrew Arnold. System appears to work well until I tries to navigate an ivr system to enter credit card details. I have tried two systems and neither work. Only setting on fritzbox is to do with inband dtmf tones. This is set to automatic. Option are: _ automatic, info/rtp/inband, rtp/inband, or inband.

Has a one experienced similar problems?

I've not tried my line with anything needing DTMF tones, but this page might help:
https://support.aa.net.uk/VoIP_-_Technical_Information

The AAISP end is using Firebrick and says:

Out of band DTMF is accepted using SIP INFO or RFC2833. DMTF can be sent using RFC2833 or generated a-law in-band audio.

So perhaps set your Fritzbox to send RFC2833 ?

In reply to a post by DrBob:

Hi,

I am using a BT callblocker dect phone connected to the analog input to a fritzbox router. Voip is provided by Andrew Arnold. System appears to work well until I tries to navigate an ivr system to enter credit card details. I have tried two systems and neither work. Only setting on fritzbox is to do with inband dtmf tones. This is set to automatic. Option are: _ automatic, info/rtp/inband, rtp/inband, or inband.

Has a one experienced similar problems?

A&A are like many other providers and use RFC2833 - however doesn’t sound like The Fritzbox has that specific option.

You may wish to try “rtp/inband” which should be the closest setting.

Do A&A provide a test number that you can check your DTMF with?

Hi,

I have tried all the options on the Fritzbox with no sucess (including IN BAND). The DTMF settings on the Fritz are under the line settings. There are a different set of settings for the analog FON input where I would have expected the settings I want to be.

This thread in the forum indicates a similar problem which was resolved by using a Panasonic KX-TGP600 base station (ie avoiding the Fritz box). I guess my options are:

- Try a cheap corded phone
- Pair my DECT handsets direct to the FritzBox
- Buy another ATA or VOIP capable base station.

None of these will give me the advanced call blocking features of my existing BT phone which I find invaluable.

FRITZ!OS: 07.27

In the mean time I will try the Fritz forums and help line to see if they are aware of this problem.

One final point, the FritzBox requires a BT to RJ11 adapter. There are two sorts, one includes a 'ring' capacitor. I have the capacitor. Can any telephony experts say if this is likely to be the cause of the problem.

Looks like SOGEA is not as simple as I had thought.

In reply to a post by DrBob:

One final point, the FritzBox requires a BT to RJ11 adapter. There are two sorts, one includes a 'ring' capacitor. I have the capacitor. Can any telephony experts say if this is likely to be the cause of the problem.

I think you only need this for ancient phones with physical bells inside to make them ring. Nothing to do with sending DTMF tones.

Looks like SOGEA is not as simple as I had thought.

This is where you need to match your VoIP hardware to the service. FritzBoxes (from Germany) are not that common in the UK and AAISP may be able to advise alternative hardware. Or you could try and move your number to a different VoIP provider whom works with FritzBoxes .

In reply to a post by DrBob:

Hi,

I have tried all the options on the Fritzbox with no sucess (including IN BAND). The DTMF settings on the Fritz are under the line settings. There are a different set of settings for the analog FON input where I would have expected the settings I want to be.

This thread in the forum indicates a similar problem which was resolved by using a Panasonic KX-TGP600 base station (ie avoiding the Fritz box). I guess my options are:

- Try a cheap corded phone
- Pair my DECT handsets direct to the FritzBox
- Buy another ATA or VOIP capable base station.

None of these will give me the advanced call blocking features of my existing BT phone which I find invaluable.

FRITZ!OS: 07.27

In the mean time I will try the Fritz forums and help line to see if they are aware of this problem.

One final point, the FritzBox requires a BT to RJ11 adapter. There are two sorts, one includes a 'ring' capacitor. I have the capacitor. Can any telephony experts say if this is likely to be the cause of the problem.

Looks like SOGEA is not as simple as I had thought.

Plainly the problem is the Fritzbox.

The ring capacitor has nought to do with it.

In reply to a post by Pheasant:

Plainly the problem is the Fritzbox. The ring capacitor has nought to do with it.

I'm using a Cisco SPA-112 with AAISP VoIP, configured as per AA wiki, but have no recollection of recently calling any DTMF requiring IVR systems. Anyone have a test number I can try?

I use Sipgate and they have a dedicated DTMF/IVR test number (as well as a general test and echo/voice response test numbers), but its on-net only.

There's a couple of scam HMRC numbers that I could send you to test with 😎😂

In reply to a post by Pheasant:

I use Sipgate and they have a dedicated DTMF/IVR test number (as well as a general test and echo/voice response test numbers), but its on-net only. There's a couple of scam HMRC numbers that I could send you to test with 😎😂

Thanks, I think

AAISP has a page of how to configure various devices, the FritzBox entry has a comment "Not yet tested" https://support.aa.net.uk/Category:VoIP_Phones

Annoyingly I just tried to call my mobile voicemail's PSTN access number, and my keypresses aren't recognised so time to play with my settings!

Try 0113 403 2330

I remember playing about getting reliable DTMF when I first was getting asterisk setup about 10 years ago now. I tortured myself even more by having asterisk route outbound and inbound between SIP and PSTN circuits (through the FXO port of an old Linksys SPA3102 box)

Things seem to have improved quite a lot since, but still not perfect!

Edit: don't worry - that number above is from responseiQ not some dodge scam calling [censored]!

Edited by Pheasant (Sat 14-Aug-21 13:26:40)

I have similar setup and just tried it against Sipgate Test number - it seemed to send tones, but the system suggested they weren't correct. There was an option of the telephone number about DFTM

It may be worth trying a softphone (i.e. software on computer) or a second VOIP phone/Dect handset but switch off the ringer

Personally I am more likely to use mobile for such calls as they are part of package so not that worried

In reply to a post by Kenneth:

It may be worth trying a softphone (i.e. software on computer) or a second VOIP phone/Dect handset but switch off the ringer

On my current softphone setup the order of (decreasing) priority for DTMF mode is:
- RFC2833
- SIP Info
- audio

In reply to a post by Pheasant:

Try 0113 403 2330

Thanks, that confirms its not working. Will get around to trying various options shortly, but as normal with Cisco there are pages of choices.

Things seem to have improved quite a lot since, but still not perfect!

Agreed, it is obvious why the ISPs now provide routers with PSTN ports for analogue phones and handle it all for you. But Virmin Media want £17 a month to activate the socket on the Hub 3, which is an insane price.

In reply to a post by jchamier:

Agreed, it is obvious why the ISPs now provide routers with PSTN ports for analogue phones and handle it all for you.

Timely article today over at ISPreview about the security risks with “oven ready”, “work out of the box”, “plug and pray”, call it what you will ISP-supplied VoIP handsets / systems:

https://www.ispreview.co.uk/index.php/2021/08/securi...

But Virmin Media want £17 a month to activate the socket on the Hub 3, which is an insane price.

That’s mental. Somewhat stupidly I volunteered to use them again in London (after swearing four years ago never again), as a backup broadband service with some telly. Anyway getting them back into the building as effectively a “new” service; omfg what a complete and utter shambolic nightmare, in every respect. I could write an entire thread about the hopelessness of the experience.

After some more testing I have found that the problem is only associated with some sites. For example it was working with the coop bank, but failed with Britannia Parking (01202 068160).

For further testing I tried Linphone with a free sipgate account. As part of the setup I made two changes on the Fritzbox:
a) Upgrade to Fritzos 07.28
b) Telephony->Telephone Numbers->Line Settings->Uncheck 'Prevent use of internet telephony from the home network'

This resolved problems with Britannia Parking. Surprisingly when I reverted to using my Dect phones with aaisp for sip it is now working and I can pay my parking fine. Not sure if it was the update to Fritzos or the checkbox, but I am now a happy bunny.